Can't download codecs after latest upgrade

[vbersier]

Server Version#: Version 1.31.0.6654
Player Version#: Version 4.101.1

I just upgraded to the latest server version and wanted to watch a movie, after multiple days having not used plex. Yet when it tries to download the codecs XML, the response is:

<Response code="429" status="Limit of devices using codec exceeded">
</Response>

Since it’s even failing for h264 I can basically watch nothing right now.

Here are the logs:

Feb 26, 2023 18:55:24.278 [0x7fc8f3b0fb38] INFO - [Req#378/Transcode] CodecManager: obtaining decoder 'h264'
Feb 26, 2023 18:55:24.279 [0x7fc8f3b0fb38] DEBUG - [Req#378/Transcode/HCl#d6] HTTP requesting GET https://plex.tv/api/codecs/h264_decoder?build=linux-x86_64-standard&deviceId=bd41b18e-8c1a-4dfa-b330-be78b93e1a48&oldestPreviousVersion=1%2E25%2E9%2E5673-bf5697c5d&version=7e8dc7a-4467
Feb 26, 2023 18:55:24.325 [0x7fc8f6676b38] DEBUG - [HttpClient/HCl#d6] HTTP/2.0 (0.0s) 429 response from GET https://plex.tv/api/codecs/h264_decoder?build=linux-x86_64-standard&deviceId=bd41b18e-8c1a-4dfa-b330-be78b93e1a48&oldestPreviousVersion=1%2E25%2E9%2E5673-bf5697c5d&version=7e8dc7a-4467 (reused)
Feb 26, 2023 18:55:24.325 [0x7fc8f6886b38] ERROR - [Req#378/Transcode] Codecs: Failed to download XML for codec 'h264_decoder'

I got the XML above by following the link in the logs.

[ChuckPa]

If it can’t download the codec, I suspect a network error and combination of permissions in /var/lib/plexmediaserver to store the codecs.

Please include the entire Logs directory in a “tar.gz” file (with PMS stopped)

It sounds like you h

[vbersier]

It was a temporary backend error on plex’s side. Codecs download worked now without me changing anything. I don’t know why the server thought I was over some kind of limit (see the content of the XML above). Luckily it wasn’t too long of an outage.