Can't get server to see itself

floridian_magnolia · September 2, 2019, 9:33pm

I’m trying to get Plex server running on my Debian 10.0 media server running on an Intel desktop. I installed the software fine using the instructions here (I know that’s for Deb 9; should the instructions be the same for 10?). After that I can go to http://myserver:32400/web and log in using my Plex account, and it continually searches for a server, never finding it. The only authorized devices that show up on my Plex home page are my clients.

Here’s the output from systemctl status plexmediaserver

● plexmediaserver.service - Plex Media Server
   Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
   Active: active (running) since Mon 2019-09-02 17:07:22 EDT; 20min ago
  Process: 4999 ExecStartPre=/bin/sh -c /usr/bin/test -d "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir -p "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" (code=exited, status=0/SUCCESS)
 Main PID: 5001 (sh)
    Tasks: 135 (limit: 4915)
   Memory: 329.9M
   CGroup: /system.slice/plexmediaserver.service
           ├─5001 /bin/sh -c  PLEX_MEDIA_SERVER_INFO_VENDOR="$(grep ^NAME= /etc/os-release | awk -F= "{print \$2}" | tr -d \" )"  PLEX_MEDIA_SERVER_INFO_DEVICE="PC"  PLEX_MEDIA_SERVER_INFO_MODEL="$(uname -m)"  PLEX_MEDIA_SERVER_INFO_PLATFORM_VERSION="$(grep ^VERSION= /etc/os-release | awk -F= "{print \$2}" | tr -d \" )"  LD_LIBRARY_PATH=/usr/lib/plexmediaserver/lib  "/usr/lib/plexmediaserver/Plex Media Server"
           ├─5011 /usr/lib/plexmediaserver/Plex Media Server
           ├─5051 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-1e5ff713d/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.16.5.1554-1e5ff713d /usr/lib/plexmediaserver/Resources/Plug-ins-1e5ff713d/System.bundle
           ├─5106 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resources/Tuner/Shared 1.16.5.1554-1e5ff713d 32600 /waitmutex
           ├─5109 /usr/lib/plexmediaserver/Plex DLNA Server
           ├─5162 Plex Plug-in [com.plexapp.agents.plexthememusic] /usr/lib/plexmediaserver/Resources/Plug-ins-1e5ff713d/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.16.5.1554-1e5ff713d /usr/lib/plexmediaserver/Resources/Plug-ins-1e5ff713d/PlexThemeMusic.bundle
           ├─5165 Plex Plug-in [com.plexapp.agents.plexmusic] /usr/lib/plexmediaserver/Resources/Plug-ins-1e5ff713d/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.16.5.1554-1e5ff713d /usr/lib/plexmediaserver/Resources/Plug-ins-1e5ff713d/PlexMusic.bundle
           ├─5167 Plex Plug-in [com.plexapp.agents.themoviedb] /usr/lib/plexmediaserver/Resources/Plug-ins-1e5ff713d/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.16.5.1554-1e5ff713d /usr/lib/plexmediaserver/Resources/Plug-ins-1e5ff713d/TheMovieDB.bundle
           ├─5251 Plex Plug-in [com.plexapp.agents.opensubtitles] /usr/lib/plexmediaserver/Resources/Plug-ins-1e5ff713d/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.16.5.1554-1e5ff713d /usr/lib/plexmediaserver/Resources/Plug-ins-1e5ff713d/OpenSubtitles.bundle
           ├─5261 Plex Plug-in [com.plexapp.agents.thetvdb] /usr/lib/plexmediaserver/Resources/Plug-ins-1e5ff713d/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.16.5.1554-1e5ff713d /usr/lib/plexmediaserver/Resources/Plug-ins-1e5ff713d/TheTVDB.bundle
           └─5517 Plex Plug-in [com.plexapp.agents.imdb] /usr/lib/plexmediaserver/Resources/Plug-ins-1e5ff713d/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.16.5.1554-1e5ff713d /usr/lib/plexmediaserver/Resources/Plug-ins-1e5ff713d/PlexMovie.bundle

Sep 02 17:07:22 mediaserver.local systemd[1]: Starting Plex Media Server...
Sep 02 17:07:22 mediaserver.local systemd[1]: Started Plex Media Server.
Sep 02 17:08:27 mediaserver.local sh[5001]: Exception AttributeError: "'ZipArchive' object has no attribute '_zip'" in <bound method ZipArchive.__del__ of <Framework.components.data.ZipArchive object at 0x7ff7997d6f10>> ignored

Not sure where to go from here. Help!

Server Version#:1.16.5.1554-1e5ff713d
Player Version#:n/a

ChuckPa · September 2, 2019, 11:05pm

is it remote or local?

If remote: SSH tunnel to it. ( ssh -L 8888:127.0.0.1:32400 ip.addr.of.host
Local in-cognito window, http://127.0.0.1:8888/web

If local, http://ip.addr.of.host:32400/web

floridian_magnolia · September 3, 2019, 1:46am

That didn’t work. I got this message in the SSH session (from remote host):

C:\>ssh -L 8888:127.0.0.1:32400 root@mediaserver
root@mediaserver's password:
Linux mediaserver.local 4.19.0-5-amd64 #1 SMP Debian 4.19.37-5+deb10u2 (2019-08-08) x86_64
[...]
Last login: Mon Sep  2 21:42:33 2019 from 192.168.0.116
root@mediaserver:~# channel 3: open failed: administratively prohibited: open failed
channel 4: open failed: administratively prohibited: open failed
channel 3: open failed: administratively prohibited: open failed
channel 3: open failed: administratively prohibited: open failed
channel 4: open failed: administratively prohibited: open failed
channel 3: open failed: administratively prohibited: open failed
channel 3: open failed: administratively prohibited: open failed
channel 4: open failed: administratively prohibited: open failed
channel 3: open failed: administratively prohibited: open failed
channel 3: open failed: administratively prohibited: open failed
channel 4: open failed: administratively prohibited: open failed
channel 3: open failed: administratively prohibited: open failed
channel 4: open failed: administratively prohibited: open failed
channel 3: open failed: administratively prohibited: open failed

and my browser only shows:
plex%20web%20error

ChuckPa · September 3, 2019, 2:02am

You’re using Windows, but posting about Linux. I assumed you on a Linux host.

Use Putty to perform the same operation.

floridian_magnolia · September 3, 2019, 3:31am

My client PC is Windows, the server is Linux but has no GUI installed. Windows now includes OpenSSH, which is what I used.

I’m also unclear as to why using a tunnel would be different from accessing the PLEX GUI directly remotely.

ChuckPa · September 3, 2019, 3:46am

Windows OpenSSH does not work the same way putty does. Not yet, as you see in the errors

channel 4: open failed: administratively prohibited: open failed
channel 3: open failed: administratively prohibited: open failed
channel 3: open failed: administratively prohibited: open failed
channel 4: open failed: administratively prohibited: open failed

I do presume you enabled SSH on the remote host?

alehandro.ax · September 9, 2019, 11:58am

I started a new thread since I’m not sure if the problem is the same and I don’t want to hijack the thread. The post can be found at Plex Media Server not working on Debian 10 (Arm64 | armhf)

alehandro.ax · September 9, 2019, 12:06pm

Duplex - Can be removed

system · December 8, 2019, 12:06pm

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.

Topic		Replies	Views
Debian 9 not finding server Desktops & Laptops server-linux	17	485	January 28, 2019
Plex-server cannot find itself? Desktops & Laptops server-linux	4	516	October 14, 2018
Unable to get to server setup wizard. Goes straight to login then asks me to download the server? General Discussions	3	74	January 8, 2020
[Solved] Plex media server works as a client Desktops & Laptops server-linux	11	659	July 2, 2019
Looking for servers Desktops & Laptops server-linux	9	178	December 4, 2019

Can't get server to see itself

Related topics