I uninstalled that update and rebooted. Some part of Plex Server came up. I tried to uninstall Plex manually, but it no longer appears in the list of installed programs. Noe I try to install the Plex Server download and I get:
The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the ‘Plex Media Server’ disk and click OK.
If I just click OK (since I have no disk), I get:
The file ‘’ is not a valid installation package for the product Plex Media Server. Try to find the installation package ‘pms.msi’ in a folder from which you can install Plex Media Server.
If I hit cancel, I get:
The older version of Plex Media Server cannot be removed. Contact your technical support group.
When I hit OK there, I get:
**Setup Failed
One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file.
0x80070643 - Fatal error during installation.**
The log file contains:
[1278:2C5C][2016-03-23T14:19:14]i001: Burn v3.10.2.2516, Windows v10.0 (Build 10586: Service Pack 0), path: C:\Users\jim\AppData\Local\Temp{7F3BD826-A114-475D-B58A-99DB1B9B629C}.cr\Plex-Media-Server-0.9.1603.1840-cece46d-en-US.exe
[1278:2C5C][2016-03-23T14:19:14]i000: Initializing string variable ‘InstallFolder’ to value ‘[ProgramFilesFolder]Plex\Plex Media Server’
[1278:2C5C][2016-03-23T14:19:14]i000: Initializing string variable ‘LaunchTarget’ to value ‘[InstallFolder]\Plex Media Server.exe’
[1278:2C5C][2016-03-23T14:19:14]i009: Command Line: ‘-burn.clean.room=C:\Users\jim\Downloads\Plex-Media-Server-0.9.1603.1840-cece46d-en-US.exe’
[1278:2C5C][2016-03-23T14:19:14]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\jim\Downloads\Plex-Media-Server-0.9.1603.1840-cece46d-en-US.exe’
[1278:2C5C][2016-03-23T14:19:14]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\jim\Downloads’
[1278:2C5C][2016-03-23T14:19:15]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\jim\AppData\Local\Temp\Plex Media Server_20160323141915.log’
[1278:2C5C][2016-03-23T14:19:15]i000: Setting string variable ‘WixBundleName’ to value ‘Plex Media Server’
[1278:2C5C][2016-03-23T14:19:15]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Plex, Inc.’
[1278:2CA4][2016-03-23T14:19:15]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
[1278:2CA4][2016-03-23T14:19:15]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘0.9.1603.0’
[1278:2C5C][2016-03-23T14:19:16]i100: Detect begin, 3 packages
[1278:2C5C][2016-03-23T14:19:16]i000: Setting string variable ‘PreviousInstallFolder’ to value ‘C:\Program Files (x86)\Plex\Plex Media Server’
[1278:2C5C][2016-03-23T14:19:16]i052: Condition ‘PreviousInstallFolder’ evaluates to true.
[1278:2C5C][2016-03-23T14:19:16]i000: Directory search: wds78C90C4F25C58DF49B7F06B0FACFC974, did not find path: C:\Program Files (x86)\Plex\Plex Media Server, reason: 0x80070003
[1278:2C5C][2016-03-23T14:19:16]i000: Setting numeric variable ‘Found_ucrtbase_dll’ to value 1
[1278:2C5C][2016-03-23T14:19:16]i052: Condition ‘NOT Found_ucrtbase_dll’ evaluates to false.
[1278:2C5C][2016-03-23T14:19:16]i000: Registry key not found. Key = ‘SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd646.3.1.14’
[1278:2C5C][2016-03-23T14:19:16]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x866.3.1.14’
[1278:2C5C][2016-03-23T14:19:16]i103: Detected related package: {AAC1E08D-E424-4905-8FD0-5CDAF91FD0FF}, scope: PerMachine, version: 0.9.1506.0, language: 0 operation: MajorUpgrade
[1278:2C5C][2016-03-23T14:19:16]i101: Detected package: pms, state: Absent, cached: None
[1278:2C5C][2016-03-23T14:19:16]i101: Detected package: vcredist_repair, state: Absent, cached: Complete
[1278:2C5C][2016-03-23T14:19:16]i101: Detected package: vcredist, state: Absent, cached: Complete
[1278:2C5C][2016-03-23T14:19:16]i052: Condition ‘VersionNT >= v6.0’ evaluates to true.
[1278:2C5C][2016-03-23T14:19:16]i052: Condition ‘NOT ((VersionNT = v6.0) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 2)))’ evaluates to true.
[1278:2C5C][2016-03-23T14:19:16]i052: Condition ‘NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))’ evaluates to true.
[1278:2C5C][2016-03-23T14:19:16]i052: Condition ‘NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112))’ evaluates to true.
[1278:2C5C][2016-03-23T14:19:16]i199: Detect complete, result: 0x0
[1278:2CA4][2016-03-23T14:19:19]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 0
[1278:2C5C][2016-03-23T14:19:19]i200: Plan begin, 3 packages, action: Install
[1278:2C5C][2016-03-23T14:19:19]i000: Setting string variable ‘WixBundleRollbackLog_pms’ to value ‘C:\Users\jim\AppData\Local\Temp\Plex Media Server_20160323141915_000_pms_rollback.log’
[1278:2C5C][2016-03-23T14:19:19]i000: Setting string variable ‘WixBundleLog_pms’ to value ‘C:\Users\jim\AppData\Local\Temp\Plex Media Server_20160323141915_000_pms.log’
[1278:2C5C][2016-03-23T14:19:19]i052: Condition ‘Bad_VCRedist’ evaluates to false.
[1278:2C5C][2016-03-23T14:19:19]w321: Skipping dependency registration on package with no dependency providers: vcredist_repair
[1278:2C5C][2016-03-23T14:19:19]i052: Condition ‘NOT Bad_VCRedist’ evaluates to true.
[1278:2C5C][2016-03-23T14:19:19]w321: Skipping dependency registration on package with no dependency providers: vcredist
[1278:2C5C][2016-03-23T14:19:19]i000: Setting string variable ‘WixBundleLog_vcredist’ to value ‘C:\Users\jim\AppData\Local\Temp\Plex Media Server_20160323141915_001_vcredist.log’
[1278:2C5C][2016-03-23T14:19:19]i201: Planned package: pms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1278:2C5C][2016-03-23T14:19:19]i201: Planned package: vcredist_repair, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[1278:2C5C][2016-03-23T14:19:19]i201: Planned package: vcredist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[1278:2C5C][2016-03-23T14:19:19]i299: Plan complete, result: 0x0
[1278:2C5C][2016-03-23T14:19:19]i300: Apply begin
[1278:2C5C][2016-03-23T14:20:44]i010: Launching elevated engine process.
[1278:2C5C][2016-03-23T14:21:02]i011: Launched elevated engine process.
[1278:2C5C][2016-03-23T14:21:03]i012: Connected to elevated engine.
[34E4:1C08][2016-03-23T14:21:03]i358: Pausing automatic updates.
[34E4:1C08][2016-03-23T14:21:03]i359: Paused automatic updates.
[34E4:1C08][2016-03-23T14:21:03]i360: Creating a system restore point.
[34E4:1C08][2016-03-23T14:22:25]i361: Created a system restore point.
[34E4:1C08][2016-03-23T14:22:25]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{858a1616-b2b2-4c74-abbe-ddbc8484b22f}, options: 0x7, disable resume: No
[34E4:1C08][2016-03-23T14:22:31]i000: Caching bundle from: ‘C:\Users\jim\AppData\Local\Temp{EEF59532-6927-43A6-9990-F12BAA8B81E8}.be\pms.exe’ to: ‘C:\ProgramData\Package Cache{858a1616-b2b2-4c74-abbe-ddbc8484b22f}\pms.exe’
[34E4:1C08][2016-03-23T14:22:32]i320: Registering bundle dependency provider: {858a1616-b2b2-4c74-abbe-ddbc8484b22f}, version: 0.9.1603.0
[34E4:1C08][2016-03-23T14:22:32]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{858a1616-b2b2-4c74-abbe-ddbc8484b22f}, resume: Active, restart initiated: No, disable resume: No
[1278:0AE0][2016-03-23T14:22:32]i336: Acquiring container: WixAttachedContainer, copy from: C:\Users\jim\Downloads\Plex-Media-Server-0.9.1603.1840-cece46d-en-US.exe
[1278:0AE0][2016-03-23T14:22:36]i000: Setting string variable ‘WixBundleLastUsedSource’ to value ‘C:\Users\jim\Downloads’
[34E4:0BEC][2016-03-23T14:23:17]i305: Verified acquired payload: pms at path: C:\ProgramData\Package Cache.unverified\pms, moving to: C:\ProgramData\Package Cache{5850BC27-BB09-4B8E-B02A-9D9D50B0EDB3}v0.9.1603\pms.msi.
[34E4:0BEC][2016-03-23T14:23:23]i304: Verified existing payload: vcredist at path: C:\ProgramData\Package Cache\17B381D3ADB22F00E4AB47CBD91CE0A5B1CCBC70\vcredist_x86.exe.
[34E4:1C08][2016-03-23T14:23:23]i323: Registering package dependency provider: {5850BC27-BB09-4B8E-B02A-9D9D50B0EDB3}, version: 0.9.1603, package: pms
[34E4:1C08][2016-03-23T14:23:23]i301: Applying execute package: pms, action: Install, path: C:\ProgramData\Package Cache{5850BC27-BB09-4B8E-B02A-9D9D50B0EDB3}v0.9.1603\pms.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” INSTALLLOCATION=“C:\Program Files (x86)\Plex\Plex Media Server”’
[34E4:1C08][2016-03-23T14:34:13]e000: Error 0x80070643: Failed to install MSI package.
[34E4:1C08][2016-03-23T14:34:13]e000: Error 0x80070643: Failed to execute MSI package.
[1278:2C5C][2016-03-23T14:34:13]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1278:2C5C][2016-03-23T14:34:13]i319: Applied execute package: pms, result: 0x80070643, restart: None
[1278:2C5C][2016-03-23T14:34:13]e000: Error 0x80070643: Failed to execute MSI package.
[34E4:1C08][2016-03-23T14:34:13]i318: Skipped rollback of package: pms, action: Uninstall, already: Absent
[1278:2C5C][2016-03-23T14:34:13]i319: Applied rollback package: pms, result: 0x0, restart: None
[34E4:1C08][2016-03-23T14:34:13]i329: Removed package dependency provider: {5850BC27-BB09-4B8E-B02A-9D9D50B0EDB3}, package: pms
[34E4:1C08][2016-03-23T14:34:13]i351: Removing cached package: pms, from path: C:\ProgramData\Package Cache{5850BC27-BB09-4B8E-B02A-9D9D50B0EDB3}v0.9.1603
[34E4:1C08][2016-03-23T14:34:13]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{858a1616-b2b2-4c74-abbe-ddbc8484b22f}, resume: None, restart: None, disable resume: No
[34E4:1C08][2016-03-23T14:34:13]i330: Removed bundle dependency provider: {858a1616-b2b2-4c74-abbe-ddbc8484b22f}
[34E4:1C08][2016-03-23T14:34:13]i352: Removing cached bundle: {858a1616-b2b2-4c74-abbe-ddbc8484b22f}, from path: C:\ProgramData\Package Cache{858a1616-b2b2-4c74-abbe-ddbc8484b22f}
[34E4:1C08][2016-03-23T14:34:13]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{858a1616-b2b2-4c74-abbe-ddbc8484b22f}, resume: None, restart initiated: No, disable resume: No
[1278:2C5C][2016-03-23T14:34:14]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
