Can't play h264/aac videos on Pixel 5

Plex Players Mobile Devices
1

Server Version#: 1.21.0.3616 / Win 10
Player Version#: 8.9.2.21619 / Android 11

Just swapped my Pixel for a Pixel 5, and all the videos I was able to play on my Pixel no longer play on the Pixel 5. Music (mp3) plays fine.

Error is “An error occurred while attempting to play this video. Please check your connection and try again.”

It appears it’s trying to transcode for some reason. I’ve found various threads on the forums about this but haven’t found anything that seems relevant.

Nov 27, 2020 14:58:42.993 [10540] DEBUG - [Transcode] Found session GUID of bbcda42dd024c2bc-com-plexapp-android in session start.
Nov 27, 2020 14:58:42.995 [10540] DEBUG - [Transcode] TranscodeUniversalRequest: using augmented profile Android
Nov 27, 2020 14:58:42.995 [10540] DEBUG - [Transcode] Downloading document http://127.0.0.1:32400/library/metadata/27739?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=bbcda42dd024c2bc-com-plexapp-android
Nov 27, 2020 14:58:42.995 [10540] DEBUG - [Transcode] Auth: authenticated user 1 as solstyce9
Nov 27, 2020 14:58:43.000 [10540] DEBUG - [Transcode] Audio Stream: 67405, Subtitle Stream: -1
Nov 27, 2020 14:58:43.001 [10540] DEBUG - [Transcode] MDE: Selected protocol hls; container: mpegts
Nov 27, 2020 14:58:43.001 [10540] DEBUG - [Transcode] MDE: analyzing media item 23998
Nov 27, 2020 14:58:43.001 [10540] DEBUG - [Transcode] MDE: Hereditary (2018): Direct Play is disabled
Nov 27, 2020 14:58:43.001 [10540] DEBUG - [Transcode] MDE: Hereditary (2018): media must be transcoded in order to use the hls protocol
Nov 27, 2020 14:58:43.001 [10540] DEBUG - [Transcode] Hereditary - part.optimizedForStreaming limitation applies: 0 != 1
Nov 27, 2020 14:58:43.002 [10540] DEBUG - [Transcode] MDE: Hereditary (2018): no direct play video profile exists for http/mp4/h264/ac3
Nov 27, 2020 14:58:43.002 [10540] DEBUG - [Transcode] Hereditary - part.optimizedForStreaming limitation applies: 0 != 1
Nov 27, 2020 14:58:43.002 [10540] DEBUG - [Transcode] Hereditary - part.optimizedForStreaming limitation applies: 0 != 1
Nov 27, 2020 14:58:43.002 [10540] DEBUG - [Transcode] MDE: Hereditary (2018): selected media 0 / 23998
Nov 27, 2020 14:58:43.002 [10540] DEBUG - [Transcode] Streaming Resource: Reached Decision id=27739 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=23998 part=(id=62031 decision=transcode container=mpegts protocol=hls streams=(Video=(id=67404 decision=copy width=720 height=432) Audio=(id=67405 decision=copy channels=2 rate=48000))))
Nov 27, 2020 14:58:43.003 [6352] DEBUG - Completed: [192.168.2.109:48296] 200 GET /video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=1&directPlay=0&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=20000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F27739&protocol=*&session=bbcda42dd024c2bc-com-plexapp-android&subtitleSize=100&videoBitrate=20000&videoQuality=100&videoResolution=3840x2160 (10 live) TLS GZIP 10ms 2977 bytes (pipelined: 25)
Nov 27, 2020 14:58:48.979 [6344] DEBUG - Auth: authenticated user 1 as solstyce9
Nov 27, 2020 14:58:48.979 [10508] DEBUG - Request: [192.168.2.109:48296 (Subnet)] GET /library/metadata/27739?asyncAugmentMetadata=1&checkFiles=1&includeExtras=1&includeReviews=1 (10 live) TLS GZIP Signed-in Token (solstyce9)
Nov 27, 2020 14:58:48.999 [10508] DEBUG - Audio Stream: 67405, Subtitle Stream: -1
Nov 27, 2020 14:58:49.009 [6352] DEBUG - Completed: [192.168.2.109:48296] 200 GET /library/metadata/27739?asyncAugmentMetadata=1&checkFiles=1&includeExtras=1&includeReviews=1 (10 live) TLS GZIP 29ms 6529 bytes (pipelined: 26)
Nov 27, 2020 14:58:49.065 [6352] DEBUG - Auth: authenticated user 1 as solstyce9

2

There isn’t an error in that snippet. Please provide the entire log. The log from the Android app will also help. Android, Android TV, Fire TV Logs | Plex Support

3

Sure. I didn’t realize the Android app had logs.

App logs: (File removed)
Server logs: (File removed)

I copied these over 5-10 minutes after attempting to play an episode of “Death in Paradise” on my phone.

If relevant, after seeing this problem with my new Android phone I was also trying to enable remote access for my Plex server. I’m port forwarding a manually configured port and Plex and a canyouseeme.org test verify the port is open but still haven’t been able to access Plex remotely. Mentioning in case it’s related or causing other issues. Enabling or disabling remote access doesn’t seem to make a difference from a player perspective.

4

It looked like you were on the local network to your server, right? Than remote access wouldn’t play a part. Although if you have a DNS rebinding issue, that would cause the issues you are seeing. However, PMS can detect that and I’m not seeing that issue in your logs.

I am seeing this error, which I’m not familiar with. I’ll have to check with the team.

11-28 07:53:57.893 i: [FFmpeg] [ERROR] [tls @ 0x745df28e90] Peer certificate failed verification

6

Figured it out, and can now play videos on my Android phone. I’m not sure which of these steps fixed the problem, but since I was trying to get remote access working and securing my system, I had done the following:

  • in “Settings - General” signed out and signed back in / claimed server
    – in Remote Access: disabled access and re-enabled
  • in "Network:
    – disabled IPv6 support
    – set “Secured Connections” to “Required”
    – set “Disable weak TLS versions”
    – unset “enable relay”
  • reboot Plex server
  • reboot all my Plex clients

Including for thoroughness’ sake in case anyone else runs into this problem in the future. I read in a different thread from sa2000 that signing out from Settings - General and signing back in generates a new certificate, so if you’re having this problem that’s the step I’d start with

Thanks for the help!

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