Server Version#: 1.21.4.4079 (Windows)
Server Version#: 1.21.4.4079 (Linux)
Player Version#: 8.13.2.23227 (d17acce8)
Hi, Plex forums
I am encountering a weird error since a few weeks for a few file types
It seems to be related to H.265 files in mkv containers (see mediainfo.txt for file details)
Hate to be “that guy” but I’m having this issue too. I’m using the new chromecast devices with “Google TV” built in. I fall asleep to a playlist of tv shows running (like 7 days of content) and I will always wake up to this error or the standard chromecast screensaver pictures, plex no longer running. Since it’s a playlist (not played directly from the show library itself) it should just play forever instead of stopping after a handful of episodes.
What I can add as an additional oddity is that when I wake up and the error is on the screen, if I hit OK, shortly after, the entire chromecast device just freezes, crashes, and reboots itself. Clearing app cache doesn’t do anything - I’ve tried clearing it each night before starting up the playlist as I get into bed but it will still happen.
Interestingly enough, it wasn’t always like this. This is maybe a ~1month old issue.
Same issue since last 5 days. Some help or solution? I’ve also tried everything, reinstalled server, etc…I can’t play any movie in Plex for Android neither in Plex for Smart Tv Fire Stick.
Plex works fine in WEB - windows desktop program. So problem is basiclly on Smart Tv, Fire Stick and Android App
Same thing is happening to me. I have an Nvidia shield with an external hard drive bay attached. I’m getting the same error message when I attempt to play a movie through the client. This is what the log showed me
attached please find the player (network) logs from AndroidTV/Philips
The full server log dump contains… it’s too big to attach - I’ll send you a DM with a download link from my nextcloud, that ok for you?
EDIT: seems you received too many DMs Can you provide an upload link, maybe?
UPDATE/SOLUTION: I stopped using the built-in plex player and bought an Amazon Fire TV 4K stick. It plays everything back without a problem. Rarely ever needs transcoding.
Sorry but the above post shouldn’t count as a solution, I’ve got the same issue with a Chromecast with Google TV.
Sure it works fine if I cast from my phone to the device but the whole reason I spent extra money on a Chromecast with a remote was to not need to cast stuff from my phone, and it’s been working fine for a long time before this.
I’m assuming this issue lies with the version of the Plex app for TV devices, and I’m happy to provide logs to anyone who needs them at Plex!
well it works for me
but I agree, this is probably related to the Android/built in player
but Samsung/Tizen really provides better support for built-in apps and their smart devices in general. Philips (or Signify as they are called now) really don’t seem to care as much. Also the power of the built-in android box is really limited. I wonder if this ever will improve.
As for Chromecast… that should work really well. But you probably should open a new thread for that.