Can't reach Plexserver setup PAge

Server Version#:1.42.2
Player Version#: N/A

Good Morning

My Plex server stopped suddenly 2 weeks ago and, after many attempts, I was unable to get it back up and running. I decided to restart my QNAP from scratch and reinstall Plex Media Server, which was already linked to my account. I reinstalled Plex Media Server on a QNAP running QuTS Hero h5.2.9.3410.

I have been using Plex on QNAP for several years and have never encountered this kind of problem. After installing Plex Media Server, I launched it from my workstation using http://QnapIP:32400/web. After a few seconds, the URL changed to http://QnapIP:32400/web/index.html#!/setup/b550a8c1412a8f9c60e03448d00c05f96c737148, but the setup page never appeared.

I followed all the tips and tricks I found on the internet to try to identify and fix the problem, but nothing worked.

That is why I am writing here to request your help and expertise. I deleted Plex, reinstalled it, and launched it again. I have attached the Plex Media Server log file. Please note that “QnapIP” refers to the IP address of my QNAP on my local network.

If you need anything else, please don’t hesitate to ask!

Best regards,

Sylvain

Plex Media Server.zip (44.3 KB)

Problem finally solved !

Problem come from the Bell router, port redirection wasn’t working router view the FQDN of the QNAP server name has Unknown !

HTH !