Suddenly I was unable to update my premium music library. All the other libraries can update OK, but when I click refresh within Music (top-right corner in plex web), I get the following message: “This server cannot reach the Internet. Please verify connectivity and try again.”
I can see that the music isn’t updating, as I have a couple of new albums I wanted to listen to, and they don’t appear.
I upped the log level to verbose, and now the Plex Media Server Log says "WARN - Need to be signed in and connected to the Internet to refresh a premium music library. " I don’t see any other relevant lines.
I’m connected to the web, I have tried restarting plex media server, i’ve tried logging out and in from both the web and in the server. No avail.
It could be that my updating the server to the latest 0.9.14.5 yesterday has something to do with it.
Windows 10 server, i2500k 16 gb ram, lots of disk space.
I hope I have provided all the neccessary details.
I am also experiencing this - I’ve restarted the server, signed out of the server and back in, etc, so am guessing it has something to do with the update…
Could it simple be a server-side issue? Plex checking connectivity by trying to reach that address, fails, and then thinks the server is offline? I think Plex needs to start using the random crash monkey development style
Anyway, a local event (updating music) to web access is, in my opinion, an unwise design decision. I’m considering switched back to the regular music library seeing as the premium library wants me to be online. I really want to listen to music so I’ll have to switch to foobar2000 again (which never ever fails me)
The issue is being looked into. It appears to be due to IP Addresses changing for pubsub.plex.tv and Plex Media Server 0.9.14.3 onwards is remembering the old IP Address and not switching to the new one.
This will be fixed shortly but until the fix is available, the following steps can resolve the issue. it involves deleting a couple of server advanced setting keys.
The steps that need to be followed are similar to what is on this support page in Access Special Server Settings section - but of course you would be deleting a different set of keys. The linked support page is just to show you where these settings are held
So shut down Plex Media Server
Check all Plex processes have terminated
Delete the following two keys: PubSubServerPing and PubSubServer
Restart the server
@sa2000 said:
The issue is being looked into. It appears to be due to IP Addresses changing for pubsub.plex.tv and Plex Media Server 0.9.14.3 onwards is remembering the old IP Address and not switching to the new one.
This will be fixed shortly but until the fix is available, the following steps can resolve the issue. it involves deleting a couple of server advanced setting keys.
The steps that need to be followed are similar to what is on this support page in Access Special Server Settings section - but of course you would be deleting a different set of keys. The linked support page is just to show you where these settings are held
So shut down Plex Media Server
Check all Plex processes have terminated
Delete the following two keys: PubSubServerPing and PubSubServer
Restart the server
sa2000 - thanks so much, this has resolved the issue for me.
~~I assume these reg keys will be fixed in an update going forward, or do they self repair after deletion? ~~
Ignore that all fixed when server rebooted and music library scan started
@orlando08 said:
Thanks but i can’t find PubSubServerPing and PubSubServer.
I have plexmediaserver on linux mint.
What is in your Preferences.xml ?
I said before, i can’t find PubServer … but after i discovered that it is inside of Preferences.xml.
I guess I have to delete the entire line is:
PubSubServerPing=“75.412800000000004” PubSubServer=“194.109.153.214”
