Can't watch serie in original quality

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1

Hi

I wanne watch a movie, but i can’t get the original quality.
I’m running:
Plex Media Server: 4.43.4
Plex App for windows: 1.24.0.1483-714cba36

THis is the info from the movie i wanne watch:

Media
Duration 2:03:57
Bitrate 2300 kbps
Width 1920
Height 796
Aspect Ratio 2.35
Video Resolution 1080p
Container MP4
Video Frame Rate 24p
Web Optimized No
Audio Profile lc
Video Profile high
Overlay

Part
Duration 2:03:57
File Power Rangers (2017).mp4
Size 2.00 GB
Audio Profile lc
Container MP4
Web Optimized No
Video Profile high

Codec H264
Bitrate 2191 kbps
Language English
Bit Depth 8
Chroma Location left
Chroma Subsampling 4:2:0
Color Primaries bt709
Color Range tv
Color Space bt709
Color Trc bt709
Frame Rate 23.976 fps
Height 796
Level 5.1
Profile high
Ref Frames 3
Stream Identifier 1
Width 1920
Display Title 1080p (H.264)
Extended Display Title 1080p (H.264)
Codec AAC
Channels 2
Bitrate 109 kbps
Language English
Audio Channel Layout stereo
Profile lc
Sampling Rate 48000 Hz
Stream Identifier 2
Display Title English (AAC Stereo)
Extended Display Title English (AAC Stereo)
Codec SRT
Format SRT
Display Title Unknown (SRT External)
Extended Display Title Unknown (SRT External)

I had sort like problem but then is was bcause i had a HEVC/H.265 file but that not in this case.
What could be the problem?

Kind regards
Tom

2

That’s kinda exotic for an AVC/H.264 stream, but I think the Plex App on Windows should still be able to play it.

What happens when you attempt to play the file?

Just to verify, have you set the Quality settings in the Plex App to Maximum and Use recommended settings?

You might gather server logs after playing (or attempting to play) the file. That will give more information about why playback is - failing? Transcoding?

https://support.plex.tv/articles/200250417-plex-media-server-log-files/

A quick fix might be to Optimize... the file in Plex. Choose Original Quality. When that completes, you can use Play Version... to play the optimized file.

3

Please clarify. What exactly does this mean?

4

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