When watching media with subtitles/captioning, they stop working when the player goes into PIP mode with the new app. It used to display subtitles/captioning on PIP with the old app, does anyone know how I can re-activate it?
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afaik they should still be playing. Are they SRT subtitles or another type? Which model iOS device do you have so i can add to report? and it is possible to get logs from the app
forgot to add info on how to get logs. https://support.plex.tv/articles/201636593-mobile-logs/
Its an iphone 15 pro max, the subtitles are all srt files, double checked it wasn’t the files by trying it on shows I watched previously on the old app.
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Confirmed seeing the same thing. iPhone 15 Pro Max as well. PGS subtitles
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Same issue on iPad Pro when using PIP. Using SRT subtitles
Plex version 2025.11.1
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Same issue here, the new app really sucks. Its missing features and has annoying bugs. I can’t browse my library anymore while playing video? I am seriously considering moving to Jellyfin if Plex does not fix the subtitles during the next weeks. It’s a core feature and not just a minor annoyance, yet no one at Plex cares.
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