CERT: Error acquiring new certificate can you give me a new cert?

Server Version#: 1.25.5.5492
Player Version#: chrome 98.0.4758.102

what triggers this? is it something from on my side that causes this? what does this effect for functionality, just secure connection?

CERT: Error acquiring new certificate: Failed to retrieve cert from plex.tv: 429

When looking at your account, you have one active server named MediaCenter with a valid certificate, as well as a huge amount of old servers no longer active, and some has the same name as above!

Do you want me to clean it up, and reissue a new cert for you?

yes please :slight_smile: is there a way i can do that?

i thought i was under authorized devices

It is for removing old servers :wink:

Certs management is not exposed

Cleaned up, and cert revoked.

Now restart your PMS, wait 2 min, and then try and access it again

Then report back

i didnt catch your memo quick enough. i already logged in. do you want me to shutdown plex and wait till you say turn it on?

its asking me to claim my server also

Well, you should at least restart your PMS, so we are sure it got the correct new fancy cert :wink:

i did restart pms :wink:

It’s not showing in the database!

Please restart it again!

And just noticed, that you removed your server from Plex!

So you now have what’s considered a new unclaimed server

Please claim it

i deleted too much then? it only showed 1 in the authorized devices so i though it needed deleted too.

i just claimed it, and now its showing 1 in auth devices

what should i do now?

I see it now here, so all should be good

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Thanks !!

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would this effect the photo timeline. i thought i go them all but more showed up. i just bought all new drives the other day to make sure none are corrupt, or at least no more will be.

Please create a new post for this, since unrelated to this thread!

Otherwise, others have problems searching for a solution, as well as I’m not a photo dude :wink:

Server Version#: plexmediaserver-1.32.3.7162
Player Version#: none

ERROR - [CERT] CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>

I am having the same/similar issue as described in this post CERT: Error acquiring new certificate can you give me a new cert?

I am trying to upgrade my server to a new Plex version and I cannot get HTTPS to work due to the above error.

I need someone to do whatever is needed so Plex SSO will issue me a new cert…

@plexhex07

Cert for megara has been reset.
New certificate generated.
Restart server and all clients.

Still having the same issue. Old PMS version works fine. New one will not allow HTTPS connections.

Logs:

Jun 08, 2023 21:15:23.309 [140026378238608] ERROR - [CERT] Found a certificate, but couldn’t install it.
Jun 08, 2023 21:15:23.310 [140026378238608] DEBUG - [CERT] CERT: Unable to parse existing certificate, fetching a new one.
Jun 08, 2023 21:15:23.337 [140026378238608] DEBUG - [CERT/HCl#1] HTTP requesting GET https://plex.tv/api/v2/devices/b6b267bc527158a13c08ba75e992be687621c8d4/certificate/subject
Jun 08, 2023 21:15:23.619 [140026360150840] DEBUG - [HttpClient/HCl#1] HTTP/2.0 (0.3s) 200 response from GET https://plex.tv/api/v2/devices/b6b267bc527158a13c08ba75e992be687621c8d4/certificate/subject
Jun 08, 2023 21:15:23.624 [140026378238608] DEBUG - [CERT/HCl#2] HTTP requesting PUT https://plex.tv/api/v2/devices/b6b267bc527158a13c08ba75e992be687621c8d4/certificate/csr?reason=unreadable&invalidIn=0
Jun 08, 2023 21:15:23.734 [140026360150840] DEBUG - [HttpClient/HCl#2] HTTP/2.0 (0.1s) 429 response from PUT https://plex.tv/api/v2/devices/b6b267bc527158a13c08ba75e992be687621c8d4/certificate/csr?reason=unreadable&invalidIn=0 (reused)
Jun 08, 2023 21:15:23.734 [140026378238608] ERROR - [CERT] CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>