Server Version#: v1.20.2.3370-b1b651549
Suddenly I am unable to connect to my PMS over TLS. Falling back to http works. When the server starts, I see the following message in the logs:
ERROR - CERT: Could not fetch certificate from the cloud: 404
I have tried signing out of PMS and back in, but the result is the same. I believe this issue started today.
Anyone ever see anything like this before? Any help would be greatly appreciated.
197 posts were split to a new topic: Plex Certificate “404” – Unable to obtain Certificate from cloud
My server is generating 404 Cert errors
Server Version 1.20.1.3252
Please reset the cert for server: htpx
Thank you in advance
@ChuckPa I don’t actually have three server, but I think its registering older instances of the same server.
Reset the latest and that should do it. Or if there is another way I can identify the current server for you I’ll happily do so.
Edit. I’m going to name the new one to HTPX-Current.
There is no need to rename it. I can see everything. I only ask because I can remove the older ones if you wish while I’m there.
I will monitor what you’re doing and proceed to follow your lead.
@ChuckPa
Thank you so much for your assistance. Please feel free to remove the older instances and reset the cert on the newest.
Have a great rest of the weekend.
Plex.tv will clean up the two I just deleted.
@ChuckPa
Seems to be working properly again.
Thanks for you help and excellent response time!
Have a great day and rest of the weekend!
You as well.
You’re free to rename it back to its former name .
Oct 01, 2020 19:51:30.396 [0x7ff4167fc700] WARN - HTTP error requesting GET https://24-50-161-243.5594202b4f5143528e3a1a6f58772ba6.plex.direct:32400/identity (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name '24-50-161-243.5594202b4f5143528e3a1a6f58772ba6.plex.direct')
Oct 01, 2020 19:51:30.396 [0x7ff4167fc700] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published'.
Oct 01, 2020 19:51:30.396 [0x7ff4167fc700] DEBUG - MyPlex: Last published value didn't change, we're done.
Oct 01, 2020 19:51:30.530 [0x7ff42ec30700] DEBUG - HTTP 200 response from GET https://plex.tv/api/v2/server/webhooks?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 01, 2020 19:51:34.847 [0x7ff42cbfb700] DEBUG - HTTP requesting GET https://plex.tv/api/resources.xml?includeHttps=1&includeRelay=1&auth_token=xxxxxxxxxxxxxxxxxxxx
Oct 01, 2020 19:51:35.373 [0x7ff417fff700] DEBUG - HTTP 200 response from PUT https://plex.tv/api/servers/374dce317f9c97162268ac549e255938e9f502b7/connectivity?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&asyncIdentifier=26d7efbe-db73-4b9f-a939-ffe0e56dea73
Oct 01, 2020 19:51:35.373 [0x7ff42f431700] DEBUG - MyPlex: async reachability check - current mapped state: 'Mapped - Not Published'.
Oct 01, 2020 19:51:35.373 [0x7ff42f431700] DEBUG - MyPlex: we already have requested a connectivity refresh for async identifier 26d7efbe-db73-4b9f-a939-ffe0e56dea73 which has not yet expired.
Oct 01, 2020 19:51:35.373 [0x7ff42f431700] DEBUG - EventSource: Successfully connected to 172.105.97.53.
Oct 01, 2020 19:51:35.627 [0x7ff3b27fc700] DEBUG - Request: [10.0.1.46:23155 (Subnet)] GET /web/common/img/backgrounds/preset-light2.479017288a229d836f44315d2b43afdb.png (4 live) GZIP Signed-in
Oct 01, 2020 19:51:35.627 [0x7ff3b27fc700] DEBUG - Final path: "/usr/lib/plexmediaserver/Resources/Plug-ins-a78fef9a9/WebClient.bundle/Contents/Resources/common/img/backgrounds/preset-light2.479017288a229d836f44315d2b43afdb.png"
Oct 01, 2020 19:51:35.628 [0x7ff3b27fc700] DEBUG - Content-Length of /usr/lib/plexmediaserver/Resources/Plug-ins-a78fef9a9/WebClient.bundle/Contents/Resources/common/img/backgrounds/preset-light2.479017288a229d836f44315d2b43afdb.png is 125754 (of total: 125754).
Oct 01, 2020 19:51:35.630 [0x7ff42f431700] DEBUG - Completed: [10.0.1.46:23155] 200 GET /web/common/img/backgrounds/preset-light2.479017288a229d836f44315d2b43afdb.png (4 live) GZIP 2ms 125754 bytes (pipelined: 4)
Oct 01, 2020 19:51:36.057 [0x7ff42f431700] DEBUG - EventSource: Got event [data] '<Message address="24.50.161.243" port="32400" asyncIdentifier="26d7efbe-db73-4b9f-a939-ffe0e56dea73" connectivity="0" command="notifyConnectivity"/>'
Oct 01, 2020 19:51:36.057 [0x7ff42f431700] DEBUG - PubSub: Got notified of reachability for async identifier 26d7efbe-db73-4b9f-a939-ffe0e56dea73: 0 for 24.50.161.243:32400 (responded in 683 ms)
Oct 01, 2020 19:51:36.057 [0x7ff42f431700] DEBUG - MyPlex: reachability check - current mapping state: 'Mapped - Not Published'.
Oct 01, 2020 19:51:36.057 [0x7ff42f431700] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published (Not Reachable)'.
Oct 01, 2020 19:51:36.371 [0x7ff40effd700] DEBUG - HTTP 404 response from POST https://plex.tv/devices/374dce317f9c97162268ac549e255938e9f502b7/certificate?version=2&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 01, 2020 19:51:36.371 [0x7ff40effd700] ERROR - CERT: Could not fetch certificate from the cloud: 404
Oct 01, 2020 19:51:36.692 [0x7ff4157fa700] DEBUG - HTTP 200 response from GET https://plex.tv/api/v2/server/access_tokens?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1
Here’s a snippet from my logs, 404 error and other cert errors. I’ve just stopped my server. Can you please resolve this cert issue for me?
You show : The user has 3 servers: Bilbo Swaggins, Lyons Den, Bilbo Swaggins
Obviously at least one is ‘dead’.
Please come join us here (the focal thread) and let me know which server(s) to address.
I am closing this thread in favor of the focal thread (to save my sanity) 
