Hi everyone,
I’m experiencing an issue with local trailers not showing up in Plex, and I’m hoping someone can help me figure out what’s going wrong.
Issue:
Some trailers I’ve placed in the “Trailers” subfolder under the respective movie directory do not appear in Plex. However, this is not a problem with the video files themselves. I have tested this by copying a trailer from a movie where trailers work fine into the folder of a movie where they do not show up. The result: even the working trailer does not appear when placed in the problematic movie’s “Trailers” folder.
I have noticed this issue with six movies so far, including:
- Beverly Hills Cop (1984)
- Brother Bear (2003)
- The Bourne Conspiracy
The videos are encoded in HEVC MP4 format and play fine on my computer. All were created using the same software and settings.
Movies/
├── Movie Name (YYYY)/
│ ├── Movie Name.ext
│ ├── Trailers/
│ │ ├── Trailer1.mp4
│ │ ├── Trailer2.mp4
│ ├── Shorts/
│ ├── Scenes/
What I’ve Tried:
- Ensuring trailers are named correctly.
- Copying known-working trailers into the non-working folders (they do not appear there either).
- Checking file permissions.
- Restarting Plex and refreshing the library.
Questions:
- Has anyone encountered this issue before?
- Could there be a metadata-related problem causing Plex to ignore certain trailer folders?
- Are there any logs or debugging steps I should check to understand why these specific trailers are not being detected?
Any help would be greatly appreciated!
