Changed Password, plex only works locally, app.plex.tv no longer works

Plex Media Server
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Server Version#: 1.28.1.6104
Player Version#: 4.84.1

I am able to access the server locally via IP or windows application, However I cannot access it via app.plex.tv. Message appears on screen is "app.plex.tv is unable to connect to “servername” securely. yet when I check if it is secure and publicly accessible via direct IP, plex says its secure.

Also I saw this error pop up in the console.
CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>

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@youngen

your certificate was stuck. I reset it.

It is generated and ready to go now.

Restart the server.

1 Like
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thanks its working now!

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Server version# 1.28.2.6106-7000
Player version# 4.89.1

Hi, it seems that I have a similar issue, cannot remotely access my Plex server. On app.plex.tv, I get the following message displayed:

app.plex.tv is unable to connect to “Server” securely

I checked the logs and there indeed seems to be something off with the certificates

Aug 25, 2022 10:05:30.478 [0x7f63e5acab00] WARN - [HttpClient/HCl#22] HTTP error requesting GET https://192-168-1-110.424e15802c1b44eda517cb5516dafc0c.plex.direct:32400 (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name ‘192-168-1-110.424e15802c1b44eda517cb5516dafc0c.plex.direct’)

What should I do to solve the issue?

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