Collections tab showing Library, not Collections

Server Version#: 1.40.4.8679
Player Version#: Plex Web, Version 4.132.2 (latest Firefox and Edge, Windows 11 OS)

It seems there are many topics already for this, but none of the suggested work-arounds have been succesful for me. The problem description: When I use my web browser to load Plex, and then navigate to “Collections” in my Movies folder, I can see all the individual movies when I’d prefer to only see the collections. If I want to see all of the individual movies, I’ll use the “Library” tab which is working fine. The problem is, that in “Collections” tab I can see both movies AND collections. I’d only like to see the collections.

The “Collections” tab works fine on my iPhone app, and my Windows app, but not in web browser app. I’ve tried both Firefox and Edge browsers, the issue persists in both of them.

I’m suspecting something is off with my database(?), since I restored a big amount of movie files from backup and then kept rearranging/moving the movie files to different library folders, etc. and at the same time I was using plex web to organize my movies into collections. The whole web interface was sluggish as heck at that time, because it kept scanning for changed library files and updating TV shows episodes metadata and what-not at the same time as I was using the interface to organize the collections. A couple of times I got a red “error” message when trying to add movie to a new or existing collection (didn’t matter if it was new or existing collection).

But I don’t know what could cause the web interface to mess itself up, when at the same time iPhone app or Windows app doesn’t mess up?

Settings - Plex Web - ‘Show Advanced’ - Debug - “Restore Defaults”

Thanks, @OttoKerner, but that didn’t work. I’ve tried all of the mentioned workarounds from other threads:

  1. restore defaults
  2. clear browser cache and temp files
  3. optimize database
  4. update plex server version

What I haven’t done is mess around with the database directly, since I’m running Plex on Synology Diskstation and I’m not sure how to establish a Psql connection to the database.

My bad @OttoKerner … it was actually the Restore Defaults, just like you said. I don’t know what I clicked wrong the first time! My humblest apologies

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.