i am on Version 1.31.0.6654 and just ran into the same error message:
I was able to watch a new series but my brother reported this error to me a few days after i watched it. I guess i made an update inbetween.
This is the series which i cannot watch anymore:
And this is a series where i noticed some weired color mismatches, where some faces seemed to be somtimes blueish. I thought it came from the initial creation of the files, but maybe it has also to do something with this color space thing:
Infuse handles files like this with ease. Iāve seen similar issues for years, Infuse is all about video and audio without the other frills. Problem is I like the frill in Plex. Anyway I wish Plex would buy out Infuse and use the Infuse audio/video player.
I have the exact same media info running server version 1.31.2.6739 and I am still unable to play 4k video. Error is āColor space is not supportedā
So, as a Plex Employee, whatās in the way of actually get some lawyers on this and find out if it can actually be as simple as paying X amount of dollars for this license?
I guess that Dolby makes their money by selling licenses, so itās really weird if they donāt want to sell themā¦
I understand that this is not your department, but Iām also VERY sure that Plex employs lawyers, and you can query something/someone higher ups to actually get a statement here
Iām guessing that the fact that as far as I know there is currently no legal way for a consumer to have their own local DolbyVision Profile 5 content may make licensing the codec for local playback problematic.
I believe you have misunderstood quite a bit hereā¦
Of course I legally own content encoded with Dolby Vision color grading!
Itās used regularly on BluRay disks, and when I have transferred the files over to my server for PLEX to make available for me anywhere I want to use it, itās still my own content.
You have mixed the technology with the content here. They are not the sameā¦
Itās the same error the music industry did when it tried to make MP3 illegal
MP3 is just an algorithm for digital audio. The algorithm doesnāt care if it is encoding or decoding a classical masterpiece or you recording fart noises.
DV is a color grading system. Actually compatible with HDR10 that is already supported.
An algorithm for representing colors accurately digitally according to itself.
We can already view direct stream DV graded content on DV compatible devices like TVs.
The trouble starts when PLEX needs to transcode video because the player does not have the DV license.
As a consumer, we just want to see the content playing. It does not have to be transcoded with DV color grading as a result, but the player should be able to show the content within its limitations. Getting nothing because the file is DV graded is unacceptable today.
UHD based Dolby Vision is Profile 7. This falls back to HDR10 when DolbyVision is not supported by the client, and can be successfully transcoded. I was talking about DolbyVision Profile 5 content, which is only used by streaming media providers, and does not contain a HDR10 fallback layer.
Good to know!
My struggle comes from ripped disks, so after what you are saying here, PLEX should be able to transcode them correctly. Still got that ācolor space not supportedā
Still believe PLEX should be able to have a license for reading Profile 5 for transcoding
Iām having this error with Dolby Vision HEVC files on a linux Plex server, but the same files work fine from MacOS Plex server. Both servers are the same version 1.32, and Iām using the same client app on LG CX in both cases.
Same issue on Synology Linux server. Updated to 1.32 this morning and all DoVi files are giving a āFile is unplayable. Color space is not supported.ā error message on all my clients for files that were working file last night. Attempting to rollback to 1.31 but running into issues due to the really crappy Synology package manager. Sigh.
Can I patch the transcoder used here? Can Plex let me supply my own copy of ffmpeg to bypass the licensing issue?
There should be a lot of solutions here that work with the licensing issue. I donāt care if you guys canāt directly support it, but at least let me manually patch it after the fact with the support.
