Server Version#: 4.69.1
Player Version#: Multiple latest - iPhone, Android Phone, Apple TV, Firestick and Chrome Web
I installed the update to 4.69.1 a week ago. Since then when I try to play a few files I get an error that says “Playback Error File is unplayable. Color space is not supported”. The error changes a bit depending on the client but basically doesn’t play.
I suspect the files that won’t play through Plex are HDR possibly with Dolby Vision. These did play before the update. The files still play just fine through VLC.
The server log has the entry below when I try to play the video from any client.
Anyone have any idea what’s going on?
Thanks!
Error from Plex Media Server.log:
[0x14c582f9cb38] ERROR - [Transcode] Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data
[0x14c582f9cb38] DEBUG - [Transcode] Streaming Resource: Reached Decision id=582 codes=(General=2000,Neither direct play nor conversion is available. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=2003,File is unplayable. Color space is not supported.) media=(id=1349 part=(id=1349 decision=none container=mp4 protocol=dash streams=(Video=(id=3308 decision=transcode bitrate=2147483647 encoder=libx264 width=2276 height=1280) Audio=(id=3310 decision=transcode bitrate=256 encoder=aac channels=2 rate=48000))))
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I have verified that is the Dolby Vision files that will no longer play after the update to 4.69.1.
I can’t be the only one can I?
Hopefully the Plex people are aware and working on a fix.
Just an update in case someone finds this. It looks like the two files I was having trouble with didn’t work with server versions previous to 4.69.1 either. The two files giving the error above are files I was playing with months ago when I was trying to make the files smaller.
I just re-ripped those two and now they play with HDR10 just fine. I must have done something to the other files because those files claim “4K Dolby Vision/HDR10 (HEVC Main 10)”. After re-ripping them they work and claim “4K Dolby Vision/HDR10 (HEVC Main 10)” and play HDR correctly.
Sorry about all my confusion.
It would be great if Plex could transcode Dolby Vision to HDR but maybe that’s not possible?
I am actually seeing this same issue. It is also an H265 Dolby Vision file, trying to play in the Chrome player.
Downgrading PMS to 1.25.4 resolves the issue. Any PMS version at or above 1.25.5 results in the “Color space is not supported” error.
Logs here: Plex Media Server Logs_2022-03-19_13-09-39.zip (3.9 MB)
I have the same specific error:
Mar 19, 2022 10:48:49.529 [0x1473cebd1b38] DEBUG - [Transcode] Streaming Resource: Reached Decision id=44368 codes=(General=2000,Neither direct play nor conversion is available. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=2003,File is unplayable. Color space is not supported.) media=(id=85931 part=(id=86057 decision=none container=mp4 protocol=dash streams=(Video=(id=217455 decision=transcode bitrate=2147483647 encoder=h264_vaapi width=1920 height=1080) Audio=(id=217456 decision=transcode bitrate=256 encoder=aac channels=2 rate=48000) Subtitle=(id=217457 decision=transcode bitrate=2147483647 encoder=ass languageCode=ita location=sidecar))))
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Just had a look at the release notes for PMS 1.25.5 and I see the following entry:
- (Media Decision) The server could attempt to transcode files that use unsupported nonstandard colorspaces, even when other supported versions are available (#13183)
This looks to be related to this issue.
Oh - so it looks like previous versions of PMS were able to transcode Adobe Vision if necessary? Hopefully that will work again soon…
Server Version#: 1.25.8.5663
Player Version#: 4.77.3
People on Reddit have reported this a month ago already: https://www.reddit.com/r/PleX/comments/svzgwd/dv_color_space_not_supported/
I’m not sure if it’s a client or server issue (or both), but I think I’ve find part of the culprit.
This won’t play:
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5@High
HDR format : Dolby Vision, Version 1.0, dvhe.05.06, BL+RPU
Codec ID : V_MPEGH/ISO/HEVC
Duration : 1 h 58 min
Bit rate : 15.9 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.080
Stream size : 13.2 GiB (95%)
Default : Yes
Forced : No
Color range : Full
But this will:
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : Dolby Vision, Version 1.0, dvhe.08.06, BL+RPU, HDR10 compatible / SMPTE ST 2086, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 28 min
Bit rate : 17.7 Mb/s
Width : 3 840 pixels
Height : 1 608 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.120
Stream size : 18.4 GiB (78%)
Writing library : x265 3.5+35-e3713124d:[Windows][GCC 11.2.0][64 bit] 10bit
Language : English
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : BT.2020
Mastering display luminance : min: 0.0001 cd/m2, max: 1000 cd/m2
Maximum Content Light Level : 9978 cd/m2
Maximum Frame-Average Light Level : 867 cd/m2
So it seems like when color primaries and/or matrix coefficients are missing, Plex doesn’t know what to do anymore. It did work on PlexMediaServer-1.25.4 and lower, so it’s definitely a bug.
So it seems like when color primaries and/or matrix coefficients are missing, Plex doesn’t know what to do anymore. It did work on PlexMediaServer-1.25.4 and lower, so it’s definitely a bug.
Yup - I’ve reverted to 1.25.4 for now to at least make everything playable until this is fixed. Hopefully we hear from the Plex team soon about it.
I’m also running into this issue on my ATV.
converting to 1.25.4 results a black screen with the spinning gear.
Here is the media info for the file.
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5@High
HDR format : Dolby Vision, Version 1.0, dvhe.05.06, BL+RPU
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 6 min
Bit rate : 24.2 Mb/s
Width : 3 840 pixels
Height : 1 606 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.164
Stream size : 21.5 GiB (97%)
Language : English
Default : Yes
Forced : No
Having same issue on Mac release
PMS - 1.25.9.5673
4.76.1
I will try to downgrade and test ATV, hopefully no black screen
UPDATE - I downgraded to 1.25.4.5468 and issue fixed. plays correctly on Mac mini and Apple TV. So there is definite bug in latest release.
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I can confirm this…
Downgrade to plexmediaserver_1.25.4.5468 on debian fix this issue.
This bug is still in the newst version of plex (1.25.9.5721)
Update: it doesnt realy fix it…
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Same issue here, reverting to 1.25.4 on docker temporarily worked around the issue.
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Same issue here, color space not supported on DV files since update to 1.25.9.5721.
Transcoding not even possible. (All platforms: ATV, iPad, iOS, web)
Server: Syno 918+
Found this Issue also on Reddit.
I’m a little disappointed that as a paid user you don’t have direct contact.
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Anyone have a copy of 1.25.4.x installer for dsm7
Getting the same error. Fix this Plex. Why do you not have direct support for paid users?
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Writing bug report for this just wanted to ask if y’all have tone mapping enabled or not.
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I do have tone mapping enabled. I tried disabling and had the same result.
