Connection problem between Toshiba FireTV and Plex

Help

Most times when I try to start Plex to stream a movie or tv show from my computer wifi (Win7) I have to shut the Toshiba firetv down and cold start it. Is there a way to fix this problem?

The computer and TV are on the same 1G WiFi network router / modem. Computer is directly connected and the TV is wireless.. Plex app starts on the Toshiba Fire Tv but while loading a movie or tv program will go black and nothing. Both movie and TV show are in MKV format. It’s just so frustrating to have to shut down the TV and restart to get the shows to play, computer is always on.

Is your computer on a static/reserved IP within your local network? The Plex client apps do cache the IP of your server and if the IP changes, it may take some time for the clients to catch up.

Hi
How would I check if my computer is on static/reserved IP? Is there a setting I should be using?
Thanks for your reply
chas638

That’s something controlled by your router. This is typically not automatic, so if you did you enable this, then it’s likely not using it. Check the user manual for your router.

Hello
First, thank you for your reply. Can’t find a manual for my Altice Optimum P/N 44378 router/modem and Optimum is no help.
Again, Thanks

Just log into the device’s interface and click around the menus. Usually, it will be called something similar so you can find it.