Recently I have been having an issue where trying to play media from my PC which is where PMS is also located causes the playback to get stuck buffering for minutes at a time per 30s or so of playback.
This issue has been ongoing for 2-3 weeks and over multiple browsers (chrome/brave most recent), though playback is buttery smooth via my Google Pixel on android.
I’m not noticing any abnormally high usage on the PC while trying to play so i’m not sure what the issue may be.
I am running:
W10 Home 1809 17763.107
i5-3570k 3.4GHz OC to 4.2GHz
16gb DDR3 ram
Nvidia GTX1070
Thanks in advance for your help, if there is any more information to make it easier please let me know.
Check Settings -> Web Client -> Quality. Set to Maximum if different.
Check Settings -> Web Client -> Debug. Make sure both Direct Play and Direct Stream are checked.
Consider using Plex Media Player. It is a much better client than Plex Web. It does not have the restrictions of web clients WRT supported audio & video codecs. Almost everything will direct play.
Edit: In the “Plex Media Server.log” file, look for lines with “MDE:”, which is Media Decision Engine.
Nov 11, 2018 23:01:57.214 [13720] DEBUG - MDE: E2 - Part 2: Direct Play is disabled
Nov 11, 2018 23:01:57.214 [13720] DEBUG - MDE: E2 - Part 2: media must be transcoded in order to use the dash protocol
Nov 11, 2018 23:01:57.214 [13720] DEBUG - MDE: E2 - Part 2: no direct play video profile exists for http/mkv/h264
Nov 11, 2018 23:01:57.215 [13720] DEBUG - MDE: E2 - Part 2: no direct play video profile exists for http/mkv/h264/aac
Nov 11, 2018 23:01:57.215 [13720] DEBUG - MDE: The Defiant Ones - S1 E2 - Part 2: selected media 0 / 3958
Hi, thanks for this, I came here to post the same question.
Nvidia Shield TV plays perfectly, Web on the WIn10 laptop rubbish.
Swapped to the Plex Media Player (never thought to use it) and bingo, works perfectly
