Constant pausing when watching videos

Plex Media Server Desktops & Laptops
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1

Server Version#: 1.29.0.6244
Player Version#: 4.8.7.2

Plex Media Server Logs_2022-10-03_21-14-30.zip (1.1 MB)
Plex Media Server.log (3.5 MB)
Hello –

Since the last updates, I’m having a lot of instances where films pause and I see the spinning blue circle. To confirm that it’s not my computer, I moved the entire library from my MacBook Pro (2019) to a brand new MacMini with M1 chip.

Films with a high bit rate and/or that require transcoding are more problematic than others, but I never had this before, even with high bit-rate rips.

The external drive that has the films is USB 3.0 and connected via USB-C, so I don’t think it’s a drive speed problem.

I’ve attached log files. Any thoughts?

2

A couple of things off the top of my head while I read your logs.

  • Hello sorry it took so long. I saw chromcast and thought “no sir.” :slight_smile:
  • After install on the M1 check that Settings → Transcoder has HW selected. I think it’s off by default which is groovy.
  • You’ve got a Plex Pass. So you can try out the amazing new Plex Media Server 1.29.2.6273 - New Transcoder Preview
  • Chromecast lets hope it’s not that.
3

Same, I would at least try the new Transcoder Preview. Then again what is the host device, there maybe a compatibility issue or bug

4

I will try this new Preview, however, before the last upgrade I never had this problem, even with files with a high bit-rate. Nothing other than the Plex version changed on my end.

Thank you.

1 Like
5

You’re welcome. It seemed like 1.29.0.xxxx was a rough beta for certain configs, and 1.29 is when they started introducing big changes to the transcoder. Let us know how your tests go.

6

Well, I’ve tried the new release, and I’m still having issues with films pausing. Unless I choose to transcode it’s impossible to watch. Frustrating because I never had this problem in the past.

7

I’m glad you’re trying the new transcoder preview.
If you have debug logging enabled and have restarted PMS and have demonstrated the playback issue for 30 sec, then gather the clean logs from that using the hosted web app and

  1. Settings → Troubleshooting → Download Logs
  2. Drop the zip file it gives you into your reply.

Should be mildly interesting :slight_smile:

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