Constant server connection issues..

about 5 minutes after I posted here, it was released to everyone.

Obviously QA agreed with Engineering. :slight_smile:

@ChuckPA wow that’s quick! Just so we’re on the same page, is this v1.5.5?

Try again!

1.5.4 :smiley:

@ChuckPA oh… but 1.5.4 came out on April 4th…I’m confused!!

Now I’'m confused. Let me go look :confused:

Yes… My apologies. That’s what I get for trying to think with only 5 hours sleep :facepalm: haha

1.5.4 went full public.

I tested the next update. I can’t say anything more until it hits Plex Pass. Hope you understand?

Sorry about the confusion.

No problem. Always respectful of the work everyone at plex/involved with plex does.

I queried because I just tried again on 1.5.4 and got the same issue. Played 1m20s of a tv show then stopped!

Can you grab me the log files? I want to see that. I smell something ‘unpleasant’ haha

I’ll have to grab them in a bit. No access to download at the moment!

So it was about an hour ago now but I haven’t done anything with my set up since. Log attached.

So I tried installing and running Emby media server and I’m getting the same issues there. In the absence of any sort of “fix” (I’ve updated to 1.5.5 and still no better) I’ll have to resign myself to the fact that it is my machine and will have to quit PMS running on my machine and move to Infuse. I still don’t understand how Infuse does what it does but Plex cannot…

@ChuckPA thanks for all your help you deserve massive credit for your patience!

Infuse is a completely different mechanism. Just as VLC has all the mechanisms internal, so does infuse. Somewhere you have a host or networking issue… I don’t know where, why, or how without having hands-on but if neither Emby or Plex can do it, that says a lot unfortunately

Yes I appreciate they’re different I guess I was wondering more hypothetically as Plex has been the king of media servers (in my world) for so long I cannot see how another product could be performing better!
If only Infuse had the web interface and ‘Up next’ episode tracking that Plex did - any thoughts on a solution for this? I’m considering switching to Synology and using their Video Station software - seems very Plex-like…

THere is a lot of work going on with the whole ‘Connection Issues’ and all the pieces which interconnect.

It is a big task. With Cloud, DVR, and other efforts Engineering is working on, making sure it all works together is getting a little complicated (I think).

One thing we can do. A way of seeing what is actually happening on your local LAN, is to capture the packets.

Have you heard of ‘WireShark’ ?

It listens to the wire, captures the packets (we won’t need much) and saves that to a file which I can then read. It will be 100% definitive because it sees what was sent and the reply.

Yes I’ve heard of it but never used it… I’ll give it an install now and see what happens. What sort of file/output would you need?

When you do a capture, you have the option (output option) to specify a .pcap file. This is what I would need. I can load that into my version of wireshark and see what is happening.

@ChuckPA I just tried and it’s coming out at over 400mb is this right??

Is there other network activity? It should be only 1-2 MB at most for about 15 minutes of capture.

Not that I’ve initiated it is solely running as a PMS. Could you walk me through what I should be doing?

  1. With your network quiet
  2. Start Wireshark
  3. Go to Capture / Options and highlight your primary ethernet adapter (the one PMS uses)
  4. Uncheck “Enable promiscuous mode…” (this is the most likely cause)
  5. Click Start