Content is unavailable or the media has been removed on Samsung Smart TV Plex app

Plex Players Smart TVs
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Server Version#: 1.23.5.4841-549599676
Player Version#: 2.005

I have my Plex Media Server installed on my Windows 10 desktop, and am having the issue when trying to play any of my media from the server through the Samsung Smart Hub TV app. I was having no issues until a week or so ago.

The error that I get when trying to play any media from the server through the Samsung Smart TV app is that “Content is unavailable or the media has been removed.” I’ve confirmed working through toggling the secure connections on and off on both the tv and the PMS settings (syncing the toggle on both.)

The TV app is able to see all of the media and updates the libraries just fine. As for my network setup, I have the new Eero 6 Pro which I installed months ago and the player was working just fine until a week ago. I’ve even added the TV’s IP address to the list of IP addresses allowed without auth.
Plex Media Server Logs_2021-08-01_08-23-39.zip (1.8 MB)

Samsung Smart Hub Plex TV App.PNG
Samsung Smart Hub Plex TV App.PNG736×680 136 KB

Server logs and a screen grab of the TV Plex app info attached.

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Have you made sure, that on the PMS that the setting Network/Strict TLS configuration is NOT selected?

Your Sammy reports:

Jul 31, 2021 12:50:16.689 [9656] DEBUG - Completed: [192.168.4.34:42921] 400 GET /playQueues/63?window= (23 live) TLS GZIP 0ms 384 bytes (pipelined: 13)

And HTTP error 400 is a malformed request, so above could be it.

If above setting is selected, you need to restart your PMS after unselecting it

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Yes - just confirmed that the Strict TLS configuration option is NOT selected in the Network settings of the PMS.

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Hi - wanting to see if I can get some additional support / review to help solve this issue?

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Would the above help?

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hi @flow - did not see your message prior to my previously reply. appreciate your workaround and would look forward to implementing it.

My only concern is the disclaimers so want to see if there are other users who’ve implemented this workaround with their Samsung SmartTV models and have had success or issues to work around.

Apart from that, per my previous post, not sure if that solution of updating the Cipher Suites would solve the issue?

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Hi - just bumping this post to see if other users have used the above solution successfully and/if have another work-around?

Thanks

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Above will fix the Cipher issue

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@apat0258 Looking for a similar trouble on my TV and reading various findings over the net, including this tread, I solved my problem with a update on Plex app on the TV. Note my TV was using the same version that yours, the 2.005.
I have a Samsung 2015 JS6900 and the newer version found today was the 2.012.
My PMS version is 1.23.4.4805 on a NAS.
Give it a try.
Good luck.

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@mauriciofc - interesting! excuse the late reply. glad to hear that it was fixed for you.

how did you update the plex app on the tv? just want to ensure i replicate your steps exactly.

thanks!

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I´m at work now and can´t do a step by step for you.
But it´s simple.
Go to apps, the location where you can see all apps installed.
There you go on Plex App and will be a option for update your app.
If you can´t do it, tell me and I´ll do a guide for you.

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