content loading error

hi when i open trailers on apple tv3 plex show me screen like this http://i.imgur.com/gJglhnF.jpgand cant open any video when i try to open some video then plex stuck at accessing trailers

i had no problem before

 

[PlexConnect]
enable_plexgdm = True
ip_pms = 192.168.0.12
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 192.168.0.12
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = Normal
logpath = .
 

Looks like your PMS not accepting requests from outside your computer... need more info like local IP addresses and log.

@baa thanks for reply. 

where is the log file?

Typically in the PlexConnect installation directory, called PlexConnect.log.

Setting loglevel=High in Settings does help figuring out most issues as well.

See also: https://forums.plex.tv/topic/69410-read-before-posting/

here is log file https://fnpaste.com/Qnq9

aTV: 192.168.0.10

PlexConnect: 192.168.0.12

PMS: 192.168.56.1

PMS seems to live in a different subnet - that way aTV might not be able to access data directly.

Should PlexConnect/PMS run on the same machine? Do you have multiple network cards installed - like LAN and WiFi?

@Baa

i did disable other network connections (http://i.imgur.com/PNMGFbl.png) and now it works! thanks!!