I ran through all the steps, configured DNS, installed the cert to the ATV, copied the cert to Assets/Certificates, etc. Plex loads nicely, and I can browse the library. The "Unable to load trailers" happens when I attempt to play any of the media files.
So you pointed your dns on your atv to your os hosting pms? What os are you running? Can you play your content on a non atv device? What type of media files .mp4, mkv, etc? Can you leave the setting file as default when you first ran plexconnect and post your results, or just copy my settings, my pms is 192.168.2.11 but as you can see pms is not set as that in my settings.cfg but it still works. Im not sure if you want to set that ip_pms as your actual ip of your machine this might be throwing you off.
So you pointed your dns on your atv to your os hosting pms? What os are you running? Can you play your content on a non atv device? What type of media files .mp4, mkv, etc? Can you leave the setting file as default when you first ran plexconnect and post your results, or just copy my settings, my pms is 192.168.2.11 but as you can see pms is not set as that in my settings.cfg but it still works. Im not sure if you want to set that ip_pms as your actual ip of your machine this might be throwing you off.
I actually had changed the settings files after encountering the error, as I wondered if maybe that was wrong. I've now changed it back, but no difference.
My PMS OS is W7 64bit. Windows FW disabled.
Content plays from other (W8) devices no problem. I have tried a combo of 720p MKV and some type of avi (divx maybe) files.
I had a similar issue to your and I solved it by adding my plexconnect ip to pms and it solved it for me. Not the best solution but might fix it till you can debug it if you care to. Add this to pms and post your results, its under network/advanced:
192.168.1.100/255.255.255.0
I assume 255.255.255.0 is your netmask
Type this in a browser to get there 192.168.1.100:32400
Thanks for your suggestion. Unfortunately it didn't change...still "unable to load trailers" when playing any video files. I did try MUSIC, and it plays properly.
Is this for regular Movies section of PMS or Home Movies? I only ask since I’ve seen plexconnect fail on the latter as you describe. Is the directory structure of the files as recommend ed for PMS?
You mentioned it working on W8, is that via Plex/Web or something else? Just making sure it’s the former so that PMS is handling the media correctly, since that’s a complete dependency of plexconnect.
Is this for regular Movies section of PMS or Home Movies? I only ask since I've seen plexconnect fail on the latter as you describe. Is the directory structure of the files as recommend ed for PMS?
You mentioned it working on W8, is that via Plex/Web or something else? Just making sure it's the former so that PMS is handling the media correctly, since that's a complete dependency of plexconnect.
Both TV and regular Movies. I don't have any custom video files to try. Media is all stored on a NAS, and is referenced in PMS by a mapped drive letter on the Windows 7 PMS host. Is it possible this is causing the problem? Should I be just be using a UNC path? I have tried using Plex for Windows 8 (purchased from the store) and they all play correctly. I have also tried from my BB playbook using the web only and they play correctly.
Is there anything you have that is not a default setting in pms or plexconnect?
Not that I am aware of. As I say, I'm a noob to Plex so I didn't really do anything other than the setup wizard.
Storage on the NAS shouldn't matter....many of us do that.
Is plexconnect either forcing directplay or transcode? (from the main menu, the Settings tab to the right side), or you can look at ATVSettings.cfg in the plexconnect directory.
I've got this happening on a set of personal media setup in a tvshow format for PMS. (Plex Series Scanner in PMS), and it definitely has some issues in plexconnect, however, regular movies and tvshows are working as expected for me. One thing you might try as well, is when going to movies, and instead of selecting from 'all movies', try playing from the ondeck or recently added, etc. Not convinced either is the problem here.
Also, on the PMS (web interface), if you go to Settings->Network (with the advanced view on), what networks are permitted without authorization? You want to ensure that 192.168.1.0/255.255.255.0 is in that list. This was mentioned above, but it is important. :-)
Otherwise, I'd suspect more logs are probably necessary, etc.
You might consider editting PlexSettings.cfg and changing the log level from "Normal" to "High" to see if the additional logging provides some additional insight into what's happening.
Storage on the NAS shouldn't matter....many of us do that.
Is plexconnect either forcing directplay or transcode? (from the main menu, the Settings tab to the right side), or you can look at ATVSettings.cfg in the plexconnect directory.
I've got this happening on a set of personal media setup in a tvshow format for PMS. (Plex Series Scanner in PMS), and it definitely has some issues in plexconnect, however, regular movies and tvshows are working as expected for me. One thing you might try as well, is when going to movies, and instead of selecting from 'all movies', try playing from the ondeck or recently added, etc. Not convinced either is the problem here.
Also, on the PMS (web interface), if you go to Settings->Network (with the advanced view on), what networks are permitted without authorization? You want to ensure that 192.168.1.0/255.255.255.0 is in that list. This was mentioned above, but it is important. :-)
Otherwise, I'd suspect more logs are probably necessary, etc.
You might consider editting PlexSettings.cfg and changing the log level from "Normal" to "High" to see if the additional logging provides some additional insight into what's happening.
All of them need the transcoder in place to at least do a container swap. They won't replay using PlexConnect's "DirectPlay", that's for sure.
Everything else I don't really understand... Please check the PMS log if it actually starts a transcoder session when selecting your media from aTV/PlexConnect.
Does anyone else have any suggestions? What a shame to get so close, and yet not get it working. I've tried other (web, and windows) clients and they all play, so it's specific to PlexConnect I guess.
Oh brother...you're right. I have no idea where I saw a reference to 6.0. It's indeed IOS 5.1. Will the built-in Apple TV update work to get me updated? Or does this have to be manual?
