"Conversion failed" error on all players

Plex Media Server Desktops & Laptops
1

Server Version#: 1.18.7.2457-77cb9455c
Player Version#:

After updating my Plex server to server version 1.18.6 I cannot play certain (most) files in my library, looks to be limited to MKV files. I get the error Conversion failed. A required coded could not be found or failed to install. Another symptom is that I cannot fix any matches with newly downloaded media - the match process seemingly times out.

I followed the advice in "Conversion failed. Transcoder Crashed." error when trying to play mkv files. but the issue persists. As part of my attempts to resolve the issue I updated to 1.18.7, with new symptoms:

  1. iOS player - I can see my library, but still get the error
  2. AppleTV - I can see my library, but I cannot connect to it
  3. Samsung TV - My library doesn’t even show up anywhere

Logs: Plex Media Server Logs_2020-03-07_10-11-54.zip (2.1 MB)

2

Please turn VERBOSE logging OFF again. (it’s off by default. It serves no useful purpose in normal operation. It otherwise only serves to impede as it can only capture 2 minutes of elapsed time).

After changing and SAVEing the logging,

  1. Restart PMS
  2. Wait 1 minute for it to stabilize
  3. Recreate the problem
  4. Wait another 30 seconds for logs to flush to disk
  5. Download & attach a fresh set of server logs ZIP
3

Latest logs attached - thanks!

Plex Media Server Logs_2020-03-08_08-22-43.zip (1.8 MB)

4

“Resolved” the issue by completely removing PMS and media metadata and starting from scratch. Took about 2hours all in all, and only loss is the Viewed History, which is fine.

5

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