Conversion failed. The transcoder failed to start up

Plex Media Server NAS & Devices
,
1

Server Version#:1.43.0.10389-720010389
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

I get this on every video file I try to play through chrome all of a sudden. My daughter can’t paly anything through her Roko. I can play videos through my roku and the plex app on my computer.

2

Try going to your server settings and select Extras and then uncheck all boxes. I just started getting this exact same error with a very different setup than you but that was the solution. Something changed since Plex hasn’t been playing any trailers for I can’t remember how long and then as soon as it started again I got this exact error.

3

That changed it from an error message to a never ending spinning circle.

Thanks for the suggestion though

4

What if you go to the settings by selecting the user icon in the upper left corner of the Roku Plex app and then go to Player Experience and change Cinema Extras to Don’t Play?

5

As @roobieroo mentions, configure the client to not play any trailers before movies.

Plex Web: Settings → Player → Cinema Trailers to Play Before Movies = None.

It is a problem with Plex Media Server. There are reports of this for both the public and beta releases. Plex is aware of the problem.

6

Yes, I am set that way already, still nothing plays, lust the spinning circle or a black screen.

7

I think there are clues in here, but I don’t really understand it

[
{
“type”: “info”,
“host”: “app.plex.tv”,
“userAgent”: “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36”,
“browser”: {
“platformVersion”: “10”,
“id”: “chrome”,
“name”: “Chrome”,
“version”: “143.0”,
“webkit”: true,
“platform”: “Windows”,
“platformID”: “windows”,
“platformModifierKey”: “ctrl”
},
“version”: “4.157.0”,
“primaryServerUrl”: “https://192-168-86-34.5de1dae87b9c48e091d6ac0a0be6c2c6.plex.direct:32400/”,
“primaryServerAuthToken”: true,
“username”: “Eluse9”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “clients.plex.tv”,
“uri”: “https://clients.plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}
]
}
]
},
{
“type”: “log:message”,
“level”: 3,
“message”: “[Metrics] Updating session last interaction time”,
“time”: “2025-12-21T11:41:37.555Z”
},
{
“type”: “log:message”,
“level”: 3,
“message”: “[Metrics] Updating session last interaction time”,
“time”: “2025-12-21T11:41:44.277Z”
},
{
“type”: “log:message”,
“level”: 3,
“message”: “[Metrics] Updating session last interaction time”,
“time”: “2025-12-21T11:41:44.298Z”
},
{
“type”: “log:message”,
“level”: 3,
“message”: “[Metrics] Updating session last interaction time”,
“time”: “2025-12-21T11:41:44.352Z”
},
{
“type”: “ajax”,
“url”: “https://192-168-86-34.5de1dae87b9c48e091d6ac0a0be6c2c6.plex.direct:32400/playQueues?type=video&extrasPrefixCount=0&uri=server%3A%2F%2F1dc5451f46cc972ed4bc369598baf139d8315068%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F208548&repeat=0&own=1&includeChapters=1&includeMarkers=1&includeGeolocation=1&includeExternalMedia=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.157.0&X-Plex-Client-Identifier=nmkk4j1eluq4uv943jkpqt2e&X-Plex-Platform=Chrome&X-Plex-Platform-Version=143.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=standalone&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=2204x1266%2C2560x1440&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=b22741dd-1659-40ff-82fa-b44888cb8ca6&X-Plex-Playback-Session-Id=237aca2c-2e7f-4898-8d03-8bb357e8bf5a&X-Plex-Playback-Id=321c30dd-4822-45b6-8f75-531b1ca7172f&X-Plex-Drm=widevine&X-Plex-Text-Format=plain&X-Plex-Provider-Version=7.2”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“responseLength”: 19675,
“time”: “2025-12-21T11:41:44.353Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Player] Experimental alternate streaming protocol for video playback is disabled because automatic quality adjustment is enabled”,
“time”: “2025-12-21T11:41:44.540Z”
},
{
“type”: “ajax”,
“url”: “https://192-168-86-34.5de1dae87b9c48e091d6ac0a0be6c2c6.plex.direct:32400/library/metadata/208548?Accept-Language=en&includeConcerts=1&includeExtras=1&includeOnDeck=1&includePopularLeaves=1&includePreferences=1&includeChapters=1&includeStations=1&includeMarkers=1&includeExternalMedia=1&asyncAugmentMetadata=1&checkFiles=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.157.0&X-Plex-Client-Identifier=nmkk4j1eluq4uv943jkpqt2e&X-Plex-Platform=Chrome&X-Plex-Platform-Version=143.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=standalone&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=2204x1266%2C2560x1440&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=b22741dd-1659-40ff-82fa-b44888cb8ca6&X-Plex-Playback-Session-Id=237aca2c-2e7f-4898-8d03-8bb357e8bf5a&X-Plex-Playback-Id=321c30dd-4822-45b6-8f75-531b1ca7172f&X-Plex-Drm=widevine&X-Plex-Text-Format=plain&X-Plex-Provider-Version=7.2”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“responseLength”: 101834,
“time”: “2025-12-21T11:41:44.543Z”
},
{
“type”: “log:message”,
“level”: 2,
“message”: “[MDE] Augmented profile: {\n “directPlay”: {\n “mp4”: {\n “mimeType”: “video/mp4; codecs=\“avc1.42E01E\””,\n “video”: {\n “codecs”: {\n “h264”: {\n “maxWidth”: 4096,\n “maxHeight”: 2160\n },\n “hevc”: {\n “maxWidth”: 4096,\n “maxHeight”: 2160,\n “maxBitDepth”: 10,\n “codecID”: [\n “hev1”\n ]\n }\n },\n “maxWidth”: 1920,\n “maxHeight”: 1280,\n “maxFrameRate”: 60\n },\n “audio”: {\n “codecs”: {\n “aac”: {}\n }\n }\n },\n “ogg”: {\n “mimeType”: “video/ogg”,\n “video”: {\n “maxWidth”: 1920,\n “maxHeight”: 1280,\n “maxFrameRate”: 60\n }\n },\n “mpegts”: {\n “protocol”: “hls”,\n “video”: {\n “maxWidth”: 1920,\n “maxHeight”: 1280,\n “maxFrameRate”: 60\n }\n },\n “flv”: {\n “video”: {\n “maxWidth”: 1920,\n “maxHeight”: 1280,\n “maxFrameRate”: 60\n }\n },\n “mkv”: {\n “mimeType”: “video/webm”,\n “video”: {\n “codecs”: {\n “vp8”: {\n “maxWidth”: 4096,\n “maxHeight”: 2160\n },\n “vp9”: {\n “maxWidth”: 4096,\n “maxHeight”: 2160\n }\n },\n “maxWidth”: 1920,\n “maxHeight”: 1280,\n “maxFrameRate”: 60\n },\n “audio”: {\n “codecs”: {\n “opus”: {},\n “vorbis”: {}\n }\n }\n }\n },\n “directStream”: {\n “video”: {\n “maxWidth”: 1920,\n “maxHeight”: 1280,\n “maxFrameRate”: 60,\n “maxBitDepth”: 8,\n “codecs”: {\n “h264”: {\n “maxWidth”: 4096,\n “maxHeight”: 2160\n },\n “hevc”: {\n “maxWidth”: 4096,\n “maxHeight”: 2160,\n “maxBitDepth”: 10\n }\n }\n },\n “audio”: {\n “codecs”: {\n “aac”: {}\n },\n “maxBitrate”: 192,\n “maxChannels”: 2\n }\n }\n}”,
“time”: “2025-12-21T11:41:44.546Z”
},
{
“type”: “log:message”,
“level”: 2,
“message”: “[MDE] Starting analysis of 4k (mkv, hevc, eac3, 150, main 10)”,
“time”: “2025-12-21T11:41:44.546Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[MDE] Analyzing direct play”,
“time”: “2025-12-21T11:41:44.546Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[MDE] Cannot direct play: noCodecInProfile:hevc”,
“time”: “2025-12-21T11:41:44.546Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[MDE] Analyzing video direct stream”,
“time”: “2025-12-21T11:41:44.546Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[MDE] Analyzing audio direct stream”,
“time”: “2025-12-21T11:41:44.547Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[MDE] Analyzing subtitles”,
“time”: “2025-12-21T11:41:44.547Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[MDE] Subtitle codec: srt”,
“time”: “2025-12-21T11:41:44.547Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[MDE] Burn level: auto”,
“time”: “2025-12-21T11:41:44.547Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[MDE] Analyzing playability”,
“time”: “2025-12-21T11:41:44.547Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[MDE] Finished analysis of: 4k (mkv, hevc, eac3, 150, main 10) {\n “canPlay”: true,\n “canDirectPlay”: false,\n “canDirectStreamVideo”: true,\n “canDirectStreamAudio”: false,\n “useSoftSubtitles”: true,\n “bitrate”: 15283,\n “videoResolution”: 2560\n}”,
“time”: “2025-12-21T11:41:44.547Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[PDE] DASH and HLS should seek forward by default, offset=0”,
“time”: “2025-12-21T11:41:44.548Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Transcoder] Video (start) options: {\n “hasMDE”: 1,\n “path”: “/library/metadata/208548”,\n “mediaIndex”: 0,\n “partIndex”: 0,\n “protocol”: “dash”,\n “fastSeek”: 1,\n “directPlay”: 0,\n “directStream”: 1,\n “subtitleSize”: 100,\n “audioBoost”: 100,\n “location”: “lan”,\n “addDebugOverlay”: 0,\n “autoAdjustQuality”: 1,\n “directStreamAudio”: 0,\n “autoAdjustSubtitle”: 1,\n “mediaBufferSize”: 102400,\n “X-Plex-Session-Identifier”: “yevx44hfkgbnzdw34b8kgroh”,\n “session”: “cr8ssmfkmkmzt7bq8vewxrfp”,\n “subtitles”: “auto”,\n “X-Plex-Client-Profile-Extra”: “add-limitation(scope=videoCodec&scopeName=hevc&type=upperBound&name=video.width&value=4096&replace=true)+add-limitation(scope=videoCodec&scopeName=hevc&type=upperBound&name=video.height&value=2160&replace=true)+add-limitation(scope=videoCodec&scopeName=hevc&type=upperBound&name=video.bitDepth&value=10&replace=true)+append-transcode-target-codec(type=videoProfile&context=streaming&protocol=dash&videoCodec=hevc)+add-limitation(scope=videoTranscodeTarget&scopeName=hevc&scopeType=videoCodec&context=streaming&protocol=dash&type=match&name=video.colorTrc&list=bt709|bt470m|bt470bg|smpte170m|smpte240m|bt2020-10|smpte2084&isRequired=false)+append-transcode-target-codec(type=videoProfile&context=streaming&videoCodec=h264%2Chevc&audioCodec=aac&protocol=dash)”,\n “X-Plex-Incomplete-Segments”: 1\n}”,
“time”: “2025-12-21T11:41:44.548Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[PDE] Player decision: {\n “playerType”: “html”,\n “protocol”: “dash”,\n “canDirectPlay”: false\n}”,
“time”: “2025-12-21T11:41:44.549Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[PDE] DASH and HLS should seek forward by default, offset=0”,
“time”: “2025-12-21T11:41:44.549Z”
},
{
“type”: “log:message”,
“level”: 4,
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“time”: “2025-12-21T11:41:44.549Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[PDE] DASH and HLS should seek forward by default, offset=0”,
“time”: “2025-12-21T11:41:44.549Z”
},
{
“type”: “log:message”,
“level”: 4,
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“time”: “2025-12-21T11:41:44.550Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Player] Timeline, {\n “ratingKey”: “208548”,\n “key”: “/library/metadata/208548”,\n “playbackTime”: 0,\n “playQueueItemID”: “202359”,\n “state”: “playing”,\n “hasMDE”: 1,\n “context”: “home:hub.movie.recentlyadded”,\n “row”: 2,\n “col”: 0,\n “time”: 0,\n “duration”: 6306000\n}”,
“time”: “2025-12-21T11:41:44.569Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “Did not move header “accept” to query string. This can result in an unnecessary OPTIONS preflight request.”,
“time”: “2025-12-21T11:41:44.570Z”
},
{
“type”: “ajax”,
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“time”: “2025-12-21T11:41:44.573Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[MediaElement] Found existing media element to use. type: video”,
“time”: “2025-12-21T11:41:44.614Z”
},
{
“type”: “ajax”,
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“headers”: {
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“accept”: “application/json,application/xml”
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“responseLength”: 176,
“time”: “2025-12-21T11:41:44.660Z”
},
{
“type”: “ajax”,
“url”: “https://192-168-86-34.5de1dae87b9c48e091d6ac0a0be6c2c6.plex.direct:32400/playQueues/3009?repeat=0&own=1&includeChapters=1&includeMarkers=1&includeGeolocation=1&includeExternalMedia=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.157.0&X-Plex-Client-Identifier=nmkk4j1eluq4uv943jkpqt2e&X-Plex-Platform=Chrome&X-Plex-Platform-Version=143.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=standalone&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=2204x1266%2C2560x1440&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=b22741dd-1659-40ff-82fa-b44888cb8ca6&X-Plex-Playback-Session-Id=237aca2c-2e7f-4898-8d03-8bb357e8bf5a&X-Plex-Playback-Id=321c30dd-4822-45b6-8f75-531b1ca7172f&X-Plex-Drm=widevine&X-Plex-Text-Format=plain&X-Plex-Provider-Version=7.2”,
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“Accept”: “application/json”
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“time”: “2025-12-21T11:41:44.677Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “An entity does not exist with the type “servers” and id “undefined””,
“time”: “2025-12-21T11:45:34.112Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Player] Timeline, {\n “ratingKey”: “208548”,\n “key”: “/library/metadata/208548”,\n “playbackTime”: 0,\n “playQueueItemID”: “202359”,\n “state”: “stopped”,\n “hasMDE”: 1,\n “context”: “home:hub.movie.recentlyadded”,\n “row”: 2,\n “col”: 0,\n “time”: 0,\n “duration”: 6306000\n}”,
“time”: “2025-12-21T11:45:34.112Z”
},
{
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