Transcoder failed to start up. No posted fixes worked

Plex Media Server
,
1

Server Version#: 1.32.4.7195
Player Version#: Not using player. Have tried using all browsers locally on this machine.
Machine Spec:
Asus Z270m-Plus
i7-7700k stock clock.
Geforce GTX 1660 Super OC
Samsung m.2 drive
40TB mechanical storage
64GB Corsair Vengeance memory
Windows 11 with latest updates.

Transcoder statistics.zip (27.1 KB)
Plex Media Server.2.log.zip (883.0 KB)
Plex Media Server.1.log.zip (744.4 KB)

Issue:
Upon starting a file that is streaming at lower than original quality I am met with an immediate “Conversion failed: The transcoder failed to start up.” message.

Clues:
Issue occurs on any media not running in original quality.
Interesting fact is that when streaming and transcoding with Google Chromecast, Roku, Plex Media Player on Android, or any remote device it works fine. Issues only occurs when playing locally on the server.
Issue started after latest update 1.32.4.7195. Rollback did not resolve.

Have tried the following:

  • Deleted everything in transcoder folder.
  • Verified ample space on transcoder directory
  • Ensured the Plex user has permissions to read and write to the transcoder temporary directory.
  • Have changed the directory to various storage media (SSD, M.2, Mechanical, all with full perms)
  • Defaulted transcoder settings.
  • Disabled hardware encoding.
  • Enabled hardware encoding.
  • Shutdown server process then renamed %APPDATA%\Microsoft\Crypto\RSA directory then restarted PC.
  • Restarted numerous times after every change.
  • Reinstalled Plex Media Server using various guides about transcoder failures in the guides on Plex.
  • Updated graphics card drivers.
  • I did the Plex dance on affected files at first then realized all files affected if transcoded.
  • Cannot do the audio supposed fix as it fails to fast to select anything.

Log entry:

Jun 21, 2023 03:09:54.821 [28428] ERROR - Error configuring transcoder: TPU: Failed to download sub-stream to temporary file
Jun 21, 2023 03:09:54.821 [28428] DEBUG - Streaming Resource: Terminated session 0000027BE570DA90:b47a1c37-a112-4617-a43a-580e6e325705 with reason Conversion failed. The transcoder failed to start up.
Jun 21, 2023 03:09:54.821 [28428] ERROR - IntroDetector: Failed to start a transcode session: F:\TV Shows\The Flash\Season 3\The.Flash.2014.S03E01.BDRip.x264-DEMAND.mkv
Jun 21, 2023 03:09:54.821 [12264] DEBUG - Killing job.
Jun 21, 2023 03:09:54.821 [12264] DEBUG - Job was already killed, not killing again.
Jun 21, 2023 03:09:54.821 [12264] DEBUG - Stopping transcode session b47a1c37-a112-4617-a43a-580e6e325705
Jun 21, 2023 03:09:54.821 [28428] DEBUG - Activity: updated activity 348a57f6-2177-4f5b-8941-52888740b1ce - completed 87.8% - Butler tasks

Getting desperate at this point. Any help is greatly appreciated :slight_smile:

2

The error you pointed out is related to the Intro Detection feature.

The last thing I see in your log is you playing Edge of Tomorrow. That appears to be playing properly.

I see that the file is in an avi container with xvid codec. Xvid is a really old codec and not all programs created these properly. If you are having trouble, it is possible that the transcoder just couldn’t read the file properly because of the xvid codec.

Please restart PMS, try playing a video that is not xvid. If you get an error, grab the entire log package with Plex Web and upload that.

3

Just an update to this thread:
I have deleted the codecs directory and restarted the server. This fixed all issues. I re-enabled hardware transcoding and optimized the db and all is well. Running better than it ever has.
4K movies still take around 15 seconds to buffer and start in original quality and have an issue with jumping 5 seconds ahead with the keyboard but I can live with that.

4

This issue has started back up again. I notice when I play a video with SRT subs enabled I get the Conversion Failed - The Transcoder Has Failed to Start Up message. If I disable the SRT sub I downloaded with Plex Pass it works. I have tried all the original post fixes again and nothing has worked. I am also getting the same log file entries as last time with regards to the Transcoder failing to start.
Another clue is the fact that I am playing all of this content locally on my network using Windows and Chrome. If I switch to Edge the same thing happens. But if I watch from the Plex app on my phone, everything works perfectly.

5

Logs from Plex Web:



All

1


[
  {
    "type": "info",
    "host": "app.plex.tv",
    "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/115.0.0.0 Safari/537.36",
    "browser": {
      "platformVersion": "10",
      "id": "chrome",
      "name": "Chrome",
      "version": "115.0",
      "webkit": true,
      "platform": "Windows",
      "platformID": "windows",
      "platformModifierKey": "ctrl"
    },
    "version": "4.112.0",
    "primaryServerUrl": "https://192-168-50-186.63faa3fa62374bdebd8c5cdc4dbe12c7.plex.direct:32400/",
    "primaryServerAuthToken": true,
    "username": "Rydh2o",
    "cloudUrl": [
      {
        "scheme": "https",
        "address": "clients.plex.tv",
        "uri": "https://clients.plex.tv",
        "testState": "connected",
        "isBundled": false,
        "isFallback": false,
        "relay": false,
        "isUntested": false,
        "isPending": false,
        "isConnected": true,
        "isUnauthorized": false,
        "isUnavailable": false,
        "isFailed": false,
        "isAborted": false,
        "isLoopback": false,
        "isPrivate": false,
        "isHttps": true,
        "isSecure": true,
        "isPlexDirect": false,
        "currentTest": null,
        "sources": [
          {
            "id": "internal"
          }
        ]
      }
    ]
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2023-08-10T01:34:20.463Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2023-08-10T01:34:22.823Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "No type was found for mixed",
    "time": "2023-08-10T01:34:22.826Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "No type was found for mixed",
    "time": "2023-08-10T01:34:22.826Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2023-08-10T01:34:22.849Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2023-08-10T01:34:22.850Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2023-08-10T01:34:24.023Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "No type was found for mixed",
    "time": "2023-08-10T01:34:24.024Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "No type was found for mixed",
    "time": "2023-08-10T01:34:24.024Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2023-08-10T01:34:24.180Z"
  },
  {
    "type": "ajax",
    "url": "https://192-168-50-186.63faa3fa62374bdebd8c5cdc4dbe12c7.plex.direct:32400/playQueues?type=video&continuous=1&uri=server%3A%2F%2F7e6d8d4337b0e3fbcf38c997ddc7f3d6ae64e127%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F38206&repeat=0&own=1&includeChapters=1&includeMarkers=1&includeGeolocation=1&includeExternalMedia=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.112.0&X-Plex-Client-Identifier=goyaild540vohr3phncsr9z1&X-Plex-Platform=Chrome&X-Plex-Platform-Version=115.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x923%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=356653ae-31b9-4c9f-8a4a-a57472549f97&X-Plex-Drm=widevine&X-Plex-Text-Format=plain&X-Plex-Provider-Version=5.1",
    "status": 200,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/json"
    },
    "responseLength": 151981,
    "time": "2023-08-10T01:34:24.180Z"
  },
  {
    "type": "log:message",
    "level": 2,
    "message": "[MDE] Augmented profile: {\n  \"directPlay\": {\n    \"mp4\": {\n      \"mimeType\": \"video/mp4; codecs=\\\"avc1.42E01E\\\"\",\n      \"video\": {\n        \"codecs\": {\n          \"h264\": {\n            \"maxWidth\": 4096,\n            \"maxHeight\": 2160\n          },\n          \"hevc\": {\n            \"maxWidth\": 4096,\n            \"maxHeight\": 2160,\n            \"maxBitDepth\": 10,\n            \"codecID\": [\n              \"hev1\"\n            ]\n          }\n        },\n        \"maxWidth\": 1920,\n        \"maxHeight\": 1280,\n        \"maxFrameRate\": 60\n      },\n      \"audio\": {\n        \"codecs\": {\n          \"aac\": {}\n        }\n      }\n    },\n    \"ogg\": {\n      \"mimeType\": \"video/ogg\",\n      \"video\": {\n        \"maxWidth\": 1920,\n        \"maxHeight\": 1280,\n        \"maxFrameRate\": 60\n      }\n    },\n    \"mpegts\": {\n      \"protocol\": \"hls\",\n      \"video\": {\n        \"maxWidth\": 1920,\n        \"maxHeight\": 1280,\n        \"maxFrameRate\": 60\n      }\n    },\n    \"flv\": {\n      \"video\": {\n        \"maxWidth\": 1920,\n        \"maxHeight\": 1280,\n        \"maxFrameRate\": 60\n      }\n    },\n    \"mkv\": {\n      \"mimeType\": \"video/webm\",\n      \"video\": {\n        \"codecs\": {\n          \"vp8\": {\n            \"maxWidth\": 4096,\n            \"maxHeight\": 2160\n          },\n          \"vp9\": {\n            \"maxWidth\": 4096,\n            \"maxHeight\": 2160\n          }\n        },\n        \"maxWidth\": 1920,\n        \"maxHeight\": 1280,\n        \"maxFrameRate\": 60\n      },\n      \"audio\": {\n        \"codecs\": {\n          \"opus\": {},\n          \"vorbis\": {}\n        }\n      }\n    }\n  },\n  \"directStream\": {\n    \"video\": {\n      \"maxWidth\": 1920,\n      \"maxHeight\": 1280,\n      \"maxFrameRate\": 60,\n      \"maxBitDepth\": 8,\n      \"codecs\": {\n        \"h264\": {\n          \"maxWidth\": 4096,\n          \"maxHeight\": 2160\n        },\n        \"hevc\": {\n          \"maxWidth\": 4096,\n          \"maxHeight\": 2160,\n          \"maxBitDepth\": 10\n        }\n      }\n    },\n    \"audio\": {\n      \"codecs\": {\n        \"aac\": {}\n      },\n      \"maxBitrate\": 192,\n      \"maxChannels\": 2\n    }\n  }\n}",
    "time": "2023-08-10T01:34:24.236Z"
  },
  {
    "type": "log:message",
    "level": 2,
    "message": "[MDE] Starting analysis of 1080 (mkv, hevc, ac3, 120, main 10)",
    "time": "2023-08-10T01:34:24.237Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Analyzing direct play",
    "time": "2023-08-10T01:34:24.237Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Cannot direct play: noCodecInProfile:hevc",
    "time": "2023-08-10T01:34:24.237Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Analyzing video direct stream",
    "time": "2023-08-10T01:34:24.237Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Analyzing audio direct stream",
    "time": "2023-08-10T01:34:24.238Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Analyzing subtitles",
    "time": "2023-08-10T01:34:24.238Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Subtitle codec: srt",
    "time": "2023-08-10T01:34:24.238Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Burn level: avoid",
    "time": "2023-08-10T01:34:24.238Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Analyzing playability",
    "time": "2023-08-10T01:34:24.239Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Finished analysis of: 1080 (mkv, hevc, ac3, 120, main 10) {\n  \"canPlay\": true,\n  \"canDirectPlay\": false,\n  \"canDirectStreamVideo\": true,\n  \"canDirectStreamAudio\": false,\n  \"useSoftSubtitles\": true,\n  \"bitrate\": 3001,\n  \"videoResolution\": 1080\n}",
    "time": "2023-08-10T01:34:24.239Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[PDE] DASH and HLS should seek forward by default, offset=0",
    "time": "2023-08-10T01:34:24.240Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Transcoder] Video (start) options: {\n  \"hasMDE\": 1,\n  \"path\": \"/library/metadata/38206\",\n  \"mediaIndex\": 0,\n  \"partIndex\": 0,\n  \"protocol\": \"dash\",\n  \"fastSeek\": 1,\n  \"directPlay\": 0,\n  \"directStream\": 1,\n  \"subtitleSize\": 100,\n  \"audioBoost\": 100,\n  \"location\": \"lan\",\n  \"addDebugOverlay\": 0,\n  \"autoAdjustQuality\": 0,\n  \"directStreamAudio\": 1,\n  \"mediaBufferSize\": 102400,\n  \"X-Plex-Session-Identifier\": \"q9gdy5uclk8pnxx45n91zhju\",\n  \"session\": \"3m6rfk6a4g72radzrfkxbguh\",\n  \"subtitles\": \"auto\",\n  \"advancedSubtitles\": \"text\",\n  \"X-Plex-Client-Profile-Extra\": \"add-limitation(scope=videoCodec&scopeName=hevc&type=upperBound&name=video.bitDepth&value=10&replace=true)+append-transcode-target-codec(type=videoProfile&context=streaming&protocol=dash&videoCodec=hevc)+add-limitation(scope=videoTranscodeTarget&scopeName=hevc&scopeType=videoCodec&context=streaming&protocol=dash&type=match&name=video.colorTrc&list=bt709|bt470m|bt470bg|smpte170m|smpte240m|bt2020-10|smpte2084&isRequired=false)+append-transcode-target-codec(type=videoProfile&context=streaming&audioCodec=aac&protocol=dash)\",\n  \"X-Plex-Incomplete-Segments\": 1\n}",
    "time": "2023-08-10T01:34:24.240Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[PDE] Player decision: {\n  \"playerType\": \"html\",\n  \"protocol\": \"dash\",\n  \"canDirectPlay\": false\n}",
    "time": "2023-08-10T01:34:24.241Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[PDE] DASH and HLS should seek forward by default, offset=0",
    "time": "2023-08-10T01:34:24.241Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Transcoder] Video (start) options: {\n  \"hasMDE\": 1,\n  \"path\": \"/library/metadata/38206\",\n  \"mediaIndex\": 0,\n  \"partIndex\": 0,\n  \"protocol\": \"dash\",\n  \"fastSeek\": 1,\n  \"directPlay\": 0,\n  \"directStream\": 1,\n  \"subtitleSize\": 100,\n  \"audioBoost\": 100,\n  \"location\": \"lan\",\n  \"addDebugOverlay\": 0,\n  \"autoAdjustQuality\": 0,\n  \"directStreamAudio\": 1,\n  \"mediaBufferSize\": 102400,\n  \"X-Plex-Session-Identifier\": \"q9gdy5uclk8pnxx45n91zhju\",\n  \"session\": \"3m6rfk6a4g72radzrfkxbguh\",\n  \"subtitles\": \"auto\",\n  \"advancedSubtitles\": \"text\",\n  \"X-Plex-Client-Profile-Extra\": \"add-limitation(scope=videoCodec&scopeName=hevc&type=upperBound&name=video.bitDepth&value=10&replace=true)+append-transcode-target-codec(type=videoProfile&context=streaming&protocol=dash&videoCodec=hevc)+add-limitation(scope=videoTranscodeTarget&scopeName=hevc&scopeType=videoCodec&context=streaming&protocol=dash&type=match&name=video.colorTrc&list=bt709|bt470m|bt470bg|smpte170m|smpte240m|bt2020-10|smpte2084&isRequired=false)+append-transcode-target-codec(type=videoProfile&context=streaming&audioCodec=aac&protocol=dash)\",\n  \"X-Plex-Incomplete-Segments\": 1\n}",
    "time": "2023-08-10T01:34:24.242Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[PDE] DASH and HLS should seek forward by default, offset=0",
    "time": "2023-08-10T01:34:24.242Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Transcoder] Video (decision) options: {\n  \"hasMDE\": 1,\n  \"path\": \"/library/metadata/38206\",\n  \"mediaIndex\": 0,\n  \"partIndex\": 0,\n  \"protocol\": \"dash\",\n  \"fastSeek\": 1,\n  \"directPlay\": 0,\n  \"directStream\": 1,\n  \"subtitleSize\": 100,\n  \"audioBoost\": 100,\n  \"location\": \"lan\",\n  \"addDebugOverlay\": 0,\n  \"autoAdjustQuality\": 0,\n  \"directStreamAudio\": 1,\n  \"mediaBufferSize\": 102400,\n  \"X-Plex-Session-Identifier\": \"q9gdy5uclk8pnxx45n91zhju\",\n  \"session\": \"3m6rfk6a4g72radzrfkxbguh\",\n  \"subtitles\": \"auto\",\n  \"advancedSubtitles\": \"text\",\n  \"X-Plex-Client-Profile-Extra\": \"add-limitation(scope=videoCodec&scopeName=hevc&type=upperBound&name=video.bitDepth&value=10&replace=true)+append-transcode-target-codec(type=videoProfile&context=streaming&protocol=dash&videoCodec=hevc)+add-limitation(scope=videoTranscodeTarget&scopeName=hevc&scopeType=videoCodec&context=streaming&protocol=dash&type=match&name=video.colorTrc&list=bt709|bt470m|bt470bg|smpte170m|smpte240m|bt2020-10|smpte2084&isRequired=false)+append-transcode-target-codec(type=videoProfile&context=streaming&audioCodec=aac&protocol=dash)\",\n  \"X-Plex-Incomplete-Segments\": 1\n}",
    "time": "2023-08-10T01:34:24.242Z"
  },
  {
    "type": "ajax",
    "url": "https://192-168-50-186.63faa3fa62374bdebd8c5cdc4dbe12c7.plex.direct:32400/video/:/transcode/universal/decision?hasMDE=1&path=%2Flibrary%2Fmetadata%2F38206&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&addDebugOverlay=0&autoAdjustQuality=0&directStreamAudio=1&mediaBufferSize=102400&session=3m6rfk6a4g72radzrfkxbguh&subtitles=auto&advancedSubtitles=text&Accept-Language=en&X-Plex-Session-Identifier=q9gdy5uclk8pnxx45n91zhju&X-Plex-Client-Profile-Extra=add-limitation%28scope%3DvideoCodec%26scopeName%3Dhevc%26type%3DupperBound%26name%3Dvideo.bitDepth%26value%3D10%26replace%3Dtrue%29%2Bappend-transcode-target-codec%28type%3DvideoProfile%26context%3Dstreaming%26protocol%3Ddash%26videoCodec%3Dhevc%29%2Badd-limitation%28scope%3DvideoTranscodeTarget%26scopeName%3Dhevc%26scopeType%3DvideoCodec%26context%3Dstreaming%26protocol%3Ddash%26type%3Dmatch%26name%3Dvideo.colorTrc%26list%3Dbt709%7Cbt470m%7Cbt470bg%7Csmpte170m%7Csmpte240m%7Cbt2020-10%7Csmpte2084%26isRequired%3Dfalse%29%2Bappend-transcode-target-codec%28type%3DvideoProfile%26context%3Dstreaming%26audioCodec%3Daac%26protocol%3Ddash%29&X-Plex-Incomplete-Segments=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.112.0&X-Plex-Client-Identifier=goyaild540vohr3phncsr9z1&X-Plex-Platform=Chrome&X-Plex-Platform-Version=115.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x923%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=356653ae-31b9-4c9f-8a4a-a57472549f97",
    "status": 200,
    "headers": {
      "Accept-Language": "en"
    },
    "responseLength": 9929,
    "time": "2023-08-10T01:34:24.286Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MediaElement] Found existing media element to use. type: video",
    "time": "2023-08-10T01:34:24.334Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Player] A critical Shaka error occurred: s1001 (Network) – URI: https://192-168-50-186.63faa3fa62374bdebd8c5cdc4dbe12c7.plex.direct:32400/video/:/transcode/universal/start.mpd?hasMDE=1&path=%2Flibrary%2Fmetadata%2F38206&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&addDebugOverlay=0&autoAdjustQuality=0&directStreamAudio=1&mediaBufferSize=102400&session=3m6rfk6a4g72radzrfkxbguh&subtitles=auto&advancedSubtitles=text&Accept-Language=en&X-Plex-Session-Identifier=q9gdy5uclk8pnxx45n91zhju&X-Plex-Client-Profile-Extra=add-limitation%28scope%3DvideoCodec%26scopeName%3Dhevc%26type%3DupperBound%26name%3Dvideo.bitDepth%26value%3D10%26replace%3Dtrue%29%2Bappend-transcode-target-codec%28type%3DvideoProfile%26context%3Dstreaming%26protocol%3Ddash%26videoCodec%3Dhevc%29%2Badd-limitation%28scope%3DvideoTranscodeTarget%26scopeName%3Dhevc%26scopeType%3DvideoCodec%26context%3Dstreaming%26protocol%3Ddash%26type%3Dmatch%26name%3Dvideo.colorTrc%26list%3Dbt709%7Cbt470m%7Cbt470bg%7Csmpte170m%7Csmpte240m%7Cbt2020-10%7Csmpte2084%26isRequired%3Dfalse%29%2Bappend-transcode-target-codec%28type%3DvideoProfile%26context%3Dstreaming%26audioCodec%3Daac%26protocol%3Ddash%29&X-Plex-Incomplete-Segments=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.112.0&X-Plex-Client-Identifier=goyaild540vohr3phncsr9z1&X-Plex-Platform=Chrome&X-Plex-Platform-Version=115.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x923%2C1920x1080&X-Plex-Token=REDACTED\n  \"cache-control\": \"no-cache\",\n  \"content-length\": \"81\",\n  \"content-type\": \"text/html\",\n  \"date\": \"Thu, 10 Aug 2023 01:34:26 GMT\"\n}; the player cannot recover",
    "time": "2023-08-10T01:34:25.566Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Player] Direct Stream failed, but server can transcode. Attempting to fallback to video transcode...",
    "time": "2023-08-10T01:34:25.566Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MediaElement] Releasing media element to pool. type: video",
    "time": "2023-08-10T01:34:25.575Z"
  },
  {
    "type": "log:message",
    "level": 2,
    "message": "[MDE] Augmented profile: {\n  \"directPlay\": {\n    \"mp4\": {\n      \"mimeType\": \"video/mp4; codecs=\\\"avc1.42E01E\\\"\",\n      \"video\": {\n        \"codecs\": {\n          \"h264\": {\n            \"maxWidth\": 4096,\n            \"maxHeight\": 2160\n          },\n          \"hevc\": {\n            \"maxWidth\": 4096,\n            \"maxHeight\": 2160,\n            \"maxBitDepth\": 10,\n            \"codecID\": [\n              \"hev1\"\n            ]\n          }\n        },\n        \"maxWidth\": 1920,\n        \"maxHeight\": 1280,\n        \"maxFrameRate\": 60\n      },\n      \"audio\": {\n        \"codecs\": {\n          \"aac\": {}\n        }\n      }\n    },\n    \"ogg\": {\n      \"mimeType\": \"video/ogg\",\n      \"video\": {\n        \"maxWidth\": 1920,\n        \"maxHeight\": 1280,\n        \"maxFrameRate\": 60\n      }\n    },\n    \"mpegts\": {\n      \"protocol\": \"hls\",\n      \"video\": {\n        \"maxWidth\": 1920,\n        \"maxHeight\": 1280,\n        \"maxFrameRate\": 60\n      }\n    },\n    \"flv\": {\n      \"video\": {\n        \"maxWidth\": 1920,\n        \"maxHeight\": 1280,\n        \"maxFrameRate\": 60\n      }\n    },\n    \"mkv\": {\n      \"mimeType\": \"video/webm\",\n      \"video\": {\n        \"codecs\": {\n          \"vp8\": {\n            \"maxWidth\": 4096,\n            \"maxHeight\": 2160\n          },\n          \"vp9\": {\n            \"maxWidth\": 4096,\n            \"maxHeight\": 2160\n          }\n        },\n        \"maxWidth\": 1920,\n        \"maxHeight\": 1280,\n        \"maxFrameRate\": 60\n      },\n      \"audio\": {\n        \"codecs\": {\n          \"opus\": {},\n          \"vorbis\": {}\n        }\n      }\n    }\n  },\n  \"directStream\": {\n    \"video\": {\n      \"maxWidth\": 1920,\n      \"maxHeight\": 1280,\n      \"maxFrameRate\": 60,\n      \"maxBitDepth\": 8,\n      \"codecs\": {\n        \"h264\": {\n          \"maxWidth\": 4096,\n          \"maxHeight\": 2160\n        },\n        \"hevc\": {\n          \"maxWidth\": 4096,\n          \"maxHeight\": 2160,\n          \"maxBitDepth\": 10\n        }\n      }\n    },\n    \"audio\": {\n      \"codecs\": {\n        \"aac\": {}\n      },\n      \"maxBitrate\": 192,\n      \"maxChannels\": 2\n    }\n  }\n}",
    "time": "2023-08-10T01:34:25.635Z"
  },
  {
    "type": "log:message",
    "level": 2,
    "message": "[MDE] Starting analysis of 1080 (mkv, hevc, ac3, 120, main 10)",
    "time": "2023-08-10T01:34:25.636Z"
  },
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    "type": "log:message",
    "level": 4,
    "message": "[MDE] Analyzing direct play",
    "time": "2023-08-10T01:34:25.636Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[MDE] Direct play failed; option is disabled",
    "time": "2023-08-10T01:34:25.636Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Cannot direct play: allowDirectPlay",
    "time": "2023-08-10T01:34:25.636Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Analyzing video direct stream",
    "time": "2023-08-10T01:34:25.636Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[MDE] Direct stream video failed; option is disabled",
    "time": "2023-08-10T01:34:25.636Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Analyzing audio direct stream",
    "time": "2023-08-10T01:34:25.636Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[MDE] Direct stream audio failed; option is disabled",
    "time": "2023-08-10T01:34:25.636Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Analyzing subtitles",
    "time": "2023-08-10T01:34:25.636Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Subtitle codec: srt",
    "time": "2023-08-10T01:34:25.636Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Burn level: avoid",
    "time": "2023-08-10T01:34:25.637Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Analyzing playability",
    "time": "2023-08-10T01:34:25.637Z"
  },
  {
    "type": "log:message",
    "level": 4,
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    "time": "2023-08-10T01:34:25.637Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[PDE] DASH and HLS should seek forward by default, offset=0",
    "time": "2023-08-10T01:34:25.637Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Transcoder] Video (start) options: {\n  \"hasMDE\": 1,\n  \"path\": \"/library/metadata/38206\",\n  \"mediaIndex\": 0,\n  \"partIndex\": 0,\n  \"protocol\": \"dash\",\n  \"fastSeek\": 1,\n  \"directPlay\": 0,\n  \"directStream\": 0,\n  \"subtitleSize\": 100,\n  \"audioBoost\": 100,\n  \"location\": \"lan\",\n  \"X-Plex-Session-Identifier\": \"q9gdy5uclk8pnxx45n91zhju\",\n  \"session\": \"7xf93glritwj8q988m457avy\",\n  \"subtitles\": \"auto\",\n  \"advancedSubtitles\": \"text\",\n  \"X-Plex-Client-Profile-Extra\": \"add-limitation(scope=videoCodec&scopeName=hevc&type=upperBound&name=video.bitDepth&value=10&replace=true)+append-transcode-target-codec(type=videoProfile&context=streaming&protocol=dash&videoCodec=hevc)+add-limitation(scope=videoTranscodeTarget&scopeName=hevc&scopeType=videoCodec&context=streaming&protocol=dash&type=match&name=video.colorTrc&list=bt709|bt470m|bt470bg|smpte170m|smpte240m|bt2020-10|smpte2084&isRequired=false)+append-transcode-target-codec(type=videoProfile&context=streaming&audioCodec=aac&protocol=dash)\",\n  \"X-Plex-Incomplete-Segments\": 1\n}",
    "time": "2023-08-10T01:34:25.637Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[PDE] Player decision: {\n  \"playerType\": \"html\",\n  \"protocol\": \"dash\",\n  \"canDirectPlay\": false\n}",
    "time": "2023-08-10T01:34:25.638Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[PDE] DASH and HLS should seek forward by default, offset=0",
    "time": "2023-08-10T01:34:25.638Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Transcoder] Video (start) options: {\n  \"hasMDE\": 1,\n  \"path\": \"/library/metadata/38206\",\n  \"mediaIndex\": 0,\n  \"partIndex\": 0,\n  \"protocol\": \"dash\",\n  \"fastSeek\": 1,\n  \"directPlay\": 0,\n  \"directStream\": 0,\n  \"subtitleSize\": 100,\n  \"audioBoost\": 100,\n  \"location\": \"lan\",\n  \"X-Plex-Session-Identifier\": \"q9gdy5uclk8pnxx45n91zhju\",\n  \"session\": \"7xf93glritwj8q988m457avy\",\n  \"subtitles\": \"auto\",\n  \"advancedSubtitles\": \"text\",\n  \"X-Plex-Client-Profile-Extra\": \"add-limitation(scope=videoCodec&scopeName=hevc&type=upperBound&name=video.bitDepth&value=10&replace=true)+append-transcode-target-codec(type=videoProfile&context=streaming&protocol=dash&videoCodec=hevc)+add-limitation(scope=videoTranscodeTarget&scopeName=hevc&scopeType=videoCodec&context=streaming&protocol=dash&type=match&name=video.colorTrc&list=bt709|bt470m|bt470bg|smpte170m|smpte240m|bt2020-10|smpte2084&isRequired=false)+append-transcode-target-codec(type=videoProfile&context=streaming&audioCodec=aac&protocol=dash)\",\n  \"X-Plex-Incomplete-Segments\": 1\n}",
    "time": "2023-08-10T01:34:25.639Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[PDE] DASH and HLS should seek forward by default, offset=0",
    "time": "2023-08-10T01:34:25.639Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Transcoder] Video (decision) options: {\n  \"hasMDE\": 1,\n  \"path\": \"/library/metadata/38206\",\n  \"mediaIndex\": 0,\n  \"partIndex\": 0,\n  \"protocol\": \"dash\",\n  \"fastSeek\": 1,\n  \"directPlay\": 0,\n  \"directStream\": 0,\n  \"subtitleSize\": 100,\n  \"audioBoost\": 100,\n  \"location\": \"lan\",\n  \"X-Plex-Session-Identifier\": \"q9gdy5uclk8pnxx45n91zhju\",\n  \"session\": \"7xf93glritwj8q988m457avy\",\n  \"subtitles\": \"auto\",\n  \"advancedSubtitles\": \"text\",\n  \"X-Plex-Client-Profile-Extra\": \"add-limitation(scope=videoCodec&scopeName=hevc&type=upperBound&name=video.bitDepth&value=10&replace=true)+append-transcode-target-codec(type=videoProfile&context=streaming&protocol=dash&videoCodec=hevc)+add-limitation(scope=videoTranscodeTarget&scopeName=hevc&scopeType=videoCodec&context=streaming&protocol=dash&type=match&name=video.colorTrc&list=bt709|bt470m|bt470bg|smpte170m|smpte240m|bt2020-10|smpte2084&isRequired=false)+append-transcode-target-codec(type=videoProfile&context=streaming&audioCodec=aac&protocol=dash)\",\n  \"X-Plex-Incomplete-Segments\": 1\n}",
    "time": "2023-08-10T01:34:25.639Z"
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    "time": "2023-08-10T01:34:27.105Z"
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  {
    "type": "log:message",
    "level": 4,
    "message": "[MediaElement] Found existing media element to use. type: video",
    "time": "2023-08-10T01:34:27.147Z"
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    "level": 1,
    "message": "[Player] A critical Shaka error occurred: s1001 (Network) – URI: https://192-168-50-186.63faa3fa62374bdebd8c5cdc4dbe12c7.plex.direct:32400/video/:/transcode/universal/start.mpd?hasMDE=1&path=%2Flibrary%2Fmetadata%2F38206&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=0&subtitleSize=100&audioBoost=100&location=lan&session=7xf93glritwj8q988m457avy&subtitles=auto&advancedSubtitles=text&Accept-Language=en&X-Plex-Session-Identifier=q9gdy5uclk8pnxx45n91zhju&X-Plex-Client-Profile-Extra=add-limitation%28scope%3DvideoCodec%26scopeName%3Dhevc%26type%3DupperBound%26name%3Dvideo.bitDepth%26value%3D10%26replace%3Dtrue%29%2Bappend-transcode-target-codec%28type%3DvideoProfile%26context%3Dstreaming%26protocol%3Ddash%26videoCodec%3Dhevc%29%2Badd-limitation%28scope%3DvideoTranscodeTarget%26scopeName%3Dhevc%26scopeType%3DvideoCodec%26context%3Dstreaming%26protocol%3Ddash%26type%3Dmatch%26name%3Dvideo.colorTrc%26list%3Dbt709%7Cbt470m%7Cbt470bg%7Csmpte170m%7Csmpte240m%7Cbt2020-10%7Csmpte2084%26isRequired%3Dfalse%29%2Bappend-transcode-target-codec%28type%3DvideoProfile%26context%3Dstreaming%26audioCodec%3Daac%26protocol%3Ddash%29&X-Plex-Incomplete-Segments=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.112.0&X-Plex-Client-Identifier=goyaild540vohr3phncsr9z1&X-Plex-Platform=Chrome&X-Plex-Platform-Version=115.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x923%2C1920x1080&X-Plex-Token=REDACTED\n  \"cache-control\": \"no-cache\",\n  \"content-length\": \"81\",\n  \"content-type\": \"text/html\",\n  \"date\": \"Thu, 10 Aug 2023 01:34:28 GMT\"\n}; the player cannot recover",
    "time": "2023-08-10T01:34:28.226Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2023-08-10T01:34:28.227Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Player] Timeline, {\n  \"ratingKey\": \"38206\",\n  \"key\": \"/library/metadata/38206\",\n  \"playbackTime\": 0,\n  \"playQueueItemID\": \"384335\",\n  \"state\": \"paused\",\n  \"hasMDE\": 1,\n  \"context\": \"home:hub.continueWatching\",\n  \"row\": 0,\n  \"col\": 0,\n  \"time\": 1451000,\n  \"duration\": 3885000\n}",
    "time": "2023-08-10T01:34:28.239Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "Did not move header \"accept\" to query string. This can result in an unnecessary OPTIONS preflight request.",
    "time": "2023-08-10T01:34:28.239Z"
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    "type": "ajax",
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    "time": "2023-08-10T01:34:28.274Z"
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    "time": "2023-08-10T01:34:28.491Z"
  },
  {
    "type": "log:message",
    "level": 4,
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    "time": "2023-08-10T01:34:28.492Z"
  },
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    "type": "log:message",
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    "message": "Did not move header \"accept\" to query string. This can result in an unnecessary OPTIONS preflight request.",
    "time": "2023-08-10T01:34:28.492Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MediaElement] Releasing media element to pool. type: video",
    "time": "2023-08-10T01:34:28.493Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2023-08-10T01:34:28.558Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Player] Player was closed or a new playback session was started; ignoring callback",
    "time": "2023-08-10T01:34:28.594Z"
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  {
    "type": "ajax",
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  {
    "type": "log:message",
    "level": 1,
    "message": "[Player] Player was closed or a new playback session was started; ignoring callback",
    "time": "2023-08-10T01:34:28.601Z"
  },
  {
    "type": "ajax",
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    "time": "2023-08-10T01:34:30.317Z"
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    "message": "An entity does not exist with the type \"providers\" and id \"undefined\"",
    "time": "2023-08-10T01:34:30.317Z"
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    "message": "An entity does not exist with the type \"servers\" and id \"undefined\"",
    "time": "2023-08-10T01:34:30.318Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[CORS] Did not move header \"accept\" to query string. This can result in an unnecessary OPTIONS preflight request.",
    "time": "2023-08-10T01:34:31.877Z"
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  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2023-08-10T01:34:31.911Z"
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  {
    "type": "ajax",
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    "time": "2023-08-10T01:34:32.153Z"
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  {
    "type": "ajax",
    "url": "https://clients.plex.tv/api/home/users?X-Plex-Product=Plex%20Web&X-Plex-Version=4.112.0&X-Plex-Client-Identifier=goyaild540vohr3phncsr9z1&X-Plex-Platform=Chrome&X-Plex-Platform-Version=115.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x923%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=356653ae-31b9-4c9f-8a4a-a57472549f97",
    "status": 200,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/xml"
    },
    "responseLength": 4013,
    "time": "2023-08-10T01:34:32.168Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2023-08-10T01:34:35.444Z"
  }
]
14
6

Bump.

7

Bump. I am having the same issue

8

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