Crash in iOS scrolling photos timeline

Plex Players Mobile Devices
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1

Server Version#: 1.22.3.4523
Player Version#: 7.17

Scrolling through the Photos timeline on iOS results in crashes for libraries with a few thousand photos. It’s faster to crash if you use the scrollbar on the right, but even swiping with the finger will get you to crash when you get to a few weeks back.

The Plex logs from the device don’t seem to help much, but here they are - see the few latest sessions.
PlexDebugInfo-pjft-7.17-1393 (2021-05-29 08.26.51 +0100).zip (1.6 MB)

That being said, more helpful than those are the IPS crash logs from the iPhone.
PlexMobile-2021-05-29-ips.zip (72.2 KB)

The crash seems to be a segmentation fault for trying to access an out of range address.

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Subtype: KERN_INVALID_ADDRESS at 0x0000000c204b46a0
VM Region Info: 0xc204b46a0 is not in any region.  Bytes after previous region: 40807122593  Bytes before following region: 15564323168
      REGION TYPE                 START - END      [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      MALLOC_NANO              280000000-2a0000000 [512.0M] rw-/rwx SM=PRV  
--->  GAP OF 0xd20000000 BYTES
      commpage (reserved)      fc0000000-1000000000 [  1.0G] ---/--- SM=NUL  ...(unallocated)

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [10042]
Triggered by Thread:  64

The specific thread stack is the following:

Thread 64 name:  Dispatch queue: com.apple.root.user-initiated-qos
Thread 64 Crashed:
0   libobjc.A.dylib               	0x00000001a02d2dd0 0x1a02ad000 + 155088
1   libobjc.A.dylib               	0x00000001a02d457c 0x1a02ad000 + 161148
2   libobjc.A.dylib               	0x00000001a02d441c 0x1a02ad000 + 160796
3   libdispatch.dylib             	0x000000018b4437c8 0x18b43f000 + 18376
4   libdispatch.dylib             	0x000000018b455290 0x18b43f000 + 90768
5   libdispatch.dylib             	0x000000018b4557a8 0x18b43f000 + 92072
6   libsystem_pthread.dylib       	0x00000001d738e768 0x1d738b000 + 14184
7   libsystem_pthread.dylib       	0x00000001d739574c 0x1d738b000 + 42828

I’m on an iPhone 12, on iOS 14.5.1. Same happens on my iPad Pro.

Let me know if there’s anything I can help with in terms of sharing more details or testing things.

Thanks.

1 Like
2

Me too. Scrolling in photos timeline crashes iOS plex app. Happens pretty easily.

3

Same here!! Please fix this

4

Ditto. I’ve had this issue easily for months now. Not sure what update it broke with. I hate to say the usual ‘this makes the app unusable’, but it does. :frowning:

5

Me too

6

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