Crashing unexpectedly

Server Version#: 1.20.2.3402
Player Version#: N/A
Plex Media Server Logs_2020-10-15_08-29-30.zip (4.4 MB)

Hi

I’m at a loss here as to what to do.

I’ve had this server running for quite some time and as of late, it has been crashing every 1-3 days. Typically, the plex service will hang. I will usually have to force the PC to restart for it to come good.

I’m unsure if I just rebuild it on a new PC if it will resolve my issue, because it seems like a Plex issue, not a PC issue (other things on the box work / don’t crash).

Any feedback / support would be appreciated

1.20.2.3402 crashed repeatedly for me too. So I rolled back to my previous stable version of 1.20.1.3252. If you do inline Plex PMS Server upgrades each time you update to a newer version of Windows Plex PMS Server, you can find previous versions to roll back to under: C:\PlexAppData\Plex Media Server\Updates\

Just un-install your problematic version, reboot, and go to the above folder and find the sub-folder of the previous stable version you were running before and install. Has worked for me on various buggy newly released Plex Pass PMS upgrades. I only apply “Public” released Plex Pass Windows PMS upgrades (never the Beta’s) and I still have to do this from time to time.

1 Like

Thank you for this advice.

Some notes for anyone else reading this:

  • Be sure to save the old installer elsewhere before uninstalling
  • Check for updates before jumping to this
  • Unless you go nuking everything, your watched history, playlists etc will be kept

So I uninstalled, then lost the older install file that you suggested. However, looks like yesterday they released a new version, so I’ve installed that hoping it will be stable. If it isn’t I may ask you to upload that old version for me :slight_smile:

Thanks again!

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