Server Version#: 1.41.3.9314 (Windows)
Player Version#: 10.24.1.2319 (AndriodTV14)
For some reason an ac3 audio track caused transcoding, my device can handle ac3 audio.
I added it to the profile Andriod.xml and that worked. But I want to make a permanent fix with a custom profile. However I can’t get Plex server to load it.
“Device is Android (Box R 4K Plus).
Profile is Android”
I guess I use the wrong identifier or I have missed something else. But I am at a loss of what to try next.
Please help, thanks 
Plex Media Server.log (561.5 KB)
Dec 30, 2024 13:50:07.476 [19176] DEBUG - Request: [192.168.50.148:37606 (Subnet)] GET /:/timeline?audioStreamID=285056&bufferedTime=2880&context=source%3Ahub.video.recent&duration=233226&guid=tv.plex.agents.none%3A%2F%2F131677&key=%2Flibrary%2Fmetadata%2F131677&playbackTime=289&playQueueItemID=15861&ratingKey=131677&state=playing&time=0&timeToFirstFrame=1&token=xxxxxxxxxxxxxxxxxxxx (9 live) #111 TLS GZIP Signed-in Token (bootstr8) (Box R 4K Plus) / Accept => application/xml / Accept-Encoding => gzip / Accept-Language => en-us / Connection => Keep-Alive / Host => 192.168.50.182:32400 / User-Agent => Mozilla/5.0 (Linux; Android 14; Box R 4K Plus Build/UKG3.240822.001; wv)PlexTV/10.24.1.2319 / X-Plex-Advertising-DoNotTrack => 0 / X-Plex-Advertising-Identifier => f73400ee-07a5-450f-97f5-cb933bc21c2f / X-Plex-Client-Identifier => d4aa301c2bcad009-com-plexapp-android / X-Plex-Client-Identifier => d4aa301c2bcad009-com-plexapp-android / X-Plex-Device => Box R 4K Plus / X-Plex-Device-Name => Box R 4K Plus / X-Plex-Device-Screen-Density => 320 / X-Plex-Device-Screen-Resolution => 1920x1080 (tv) / X-Plex-Device-Vendor => SEI Robotics / X-Plex-DRM => widevine:video / X-Plex-Features => external-media,indirect-media,hub-style-list / X-Plex-Language => en-us / X-Plex-Model => YYJ / X-Plex-Platform => Android / X-Plex-Platform-Version => 14 / X-Plex-Playback-Id => 87b56656-4adc-4e8d-a0a5-692fc5b24770 / X-Plex-Playback-Session-Id => 4ef91916-429c-4576-b2d6-f24fca19c146 / X-Plex-Product => Plex for Android (TV) / X-Plex-Provider-Version => 7.2.0 / X-Plex-Provides => controller / X-Plex-Session-Id => 3068612b-83f1-47e5-9660-fc4bd3126878 / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 10.24.1.2319
Dec 30, 2024 13:50:07.477 [19176] DEBUG - [Req#111] Client [d4aa301c2bcad009-com-plexapp-android] reporting timeline state playing, progress of 0/233226ms for guid=tv.plex.agents.none://131677, playbackTime=289ms ratingKey=131677 url=, key=/library/metadata/131677, containerKey=, metadataId=131677, source=
Dec 30, 2024 13:50:07.480 [19176] DEBUG - [Req#111] We're going to try to auto-select an audio stream for account 1.
Dec 30, 2024 13:50:07.480 [19176] DEBUG - [Req#111] Selecting best audio stream for part ID 216492 (language: en)
Dec 30, 2024 13:50:07.480 [19176] DEBUG - [Req#111] We're going to try to auto-select a subtitle for account 1.
Dec 30, 2024 13:50:07.480 [19176] DEBUG - [Req#111] Audio Stream: 285056, Subtitle Stream: -1
Dec 30, 2024 13:50:07.481 [19176] DEBUG - [Req#111] [Now] User is bootstr8 (ID: 1)
Dec 30, 2024 13:50:07.481 [19176] DEBUG - [Req#111] [Now] Device is Android (Box R 4K Plus).
Dec 30, 2024 13:50:07.482 [19176] DEBUG - [Req#111] [Now] Profile is Android
Profile Box R 4k Plus.xml
<?xml version="1.0" encoding="utf-8"?>
<Client name="Box R 4K Plus">
<Identification>
<Header name="User-Agent" substring="Android (Box R 4K Plus)"/>
<Header name="User-Agent" substring="Box R 4K Plus"/>
<Header name="User-Agent" substring="Linux; Android 14; Box R 4K Plus"/>
<Header name="User-Agent" substring="d4aa301c2bcad009-com-plexapp-android"/>
<Header name="User-Agent" substring="Dune-box"/>
</Identification>
