CRITICAL - 2025.0 Build 686 iOS release Constant Server Loss/Disconnects

Just loaded up the new preview from TestFlight, 2025.0 Build 686, and when trying to navigate throughout the app it is constantly disconnecting from my libraries. Originally I thought it was due to navigating Collections form a movie, but I’m seeing pretty much everywhere in the app.

It will constantly crash to the “home” tab and only plex provided content is visible. Trying to go back to the libraries will show them offline with an alert icon. Force Quitting the app and relaunching will temporarily allow access for a few moments before the crash occurs again.

Hi @dklein Do you mind DM’ing me your server logs and the ios app logs after reproducing this issue? I am keen to see if there is something server-related causing this as I don’t see this myself with the same build.

HI Chrisallen,

I’m getting an error that you are not receiving messages at the moment when I try to DM you. I’ve got copies of both logs ready.

Thanks

Sent, thanks!

This seems to be fixed in the new Preview release, but Collections are still showing incorrect entries when navigating to them from a section header in a movie.

@dklein glad to hear the connection issue is fixed now. As for the collections bug, I have raised that with the team. Thanks for the report!