Critical issue and crash with the subtitles

Server Version#: ps4 preview
Player Version#: ps4 preview

The application stops reproducing the subtitles and then crashes.

Step to reproduce

  • Launch Plex and play any video supporting the external subtitles from a local PC (in may case Macbook pro) on the PS4 player (Preview version)
  • Load the external subtitles file
  • After around 30 minutes the subtitles stop to been displayed.
  • While pausing and replay the movie the subtitles come back for few minutes then disappear again.
  • If the movie is stopped to go back to the movie profile (the page with the movie data, actors…) the app crashes and we back on the PS4 menu.
  • restarting the movie from the point where the app crashed, the move plays the subtitles for the next 30 minutes, then the issue restarts.

I hope the explanation is clear. Please fix this issue

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