Hello everyone. I selected a set of videos in my library and created a custom label to use as an “allow only” label to restrict an account to only see these videos. After I applied the label, the library shows as empty. Furthermore, I noticed that restricting content using labels doesn’t work at all using even default labels. The labels never restrict or allow the videos correctly with any label. What can I do to fix this issue?
Server Version#: 1.23.6.4881
Player Version#: N\A
Would you mind sharing some more details as for where exactly you placed/configured your labels and how you setup the sharing restriction?
Hi Tom. This is where I am setting the label restriction. It’s in the users and sharing restrictions.
The first part of your OP is kind of the default behavior if you set a restriction to allow only items with a specific label if that label hasn’t been assigned to any movies or shows.
Still not quite sure what to make of the 2nd part of your OP
From the 1st part of your OP the restriction appears to be working?!
Ok, I think there is a misunderstanding here. In my screenshot I used plex default labels as an example of what I am experiencing. The videos that I have that I verified have these labels in my example (Kids and Children) do not populate correctly. So for example, if I have 10 videos with the kids label, only 1 or 2 show up when used as a restriction. All ten should show up. I also created a custom label and assigned it to a set of videos. When I set a profile to only allow the videos marked with my label, none of them show up. And in my second comment about none of the labels working, I manually counted videos with certain labels and found that none of them were corrected filtered out. There were instances where I counted 100 videos with a label and restricting a user to that content produced just three. Some labels produced no content at all. I verified that the videos have the labels so I believe that either the labeling system is broken, no good, or somehow damaged on my server.
Just tested this myself. I cannot reproduce this on my end.
The only “hiccup” I’ve seen is about items in a collection. If the collection items have the tag but the collection doesn’t, neither the items nor the collection will show on the shared library.
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
