I have a series that requires forced, default subtitles to be displayed. They do if in the player I manually pick them. That is not OK with me. Until I can apply this choice on the server I won’t use Plex for my playback needs on anything like this.
Plex honors the forced flag in embedded subtitles. It also supports using …language.forced.ext for external subtitles. Note that Plex remembers your last subtitle choice. So, if you turn off subtitles for a particular movie, Plex will remember that choice and leave them off the next time you play that movie.
Can you supply additional information?
What version of PMS and on what platform?
Embedded or external subtitles & type - SRT, PGS, etc?
Please provide a directory listing, screen snapshot, etc with the folder & naming structure.
I posted a thread for the “didn’t automatically work” issue already, but here I can try again. Haven’t seen any replies (I’ll copy a link here Forced subtitle not showing for MKV (default and forced flags set) )
PMS 1.14.1.5488 running on Windows 10 (both set to automatically update)
Player is Xbox One X with MS store app (no special version or side loading or whatever). Recently started seeing “stuck buffering issue” like many others in the forum, but that’s a different issue…
Embedded in MKV. I checked that the flags are actually set with mkvtoolnix (default and forced). I’d never changed subtitles settings beforehand to anything before noticing they didn’t work on this file. Then tried looking on the player to see if I could pick it manually…yep, but only for that one episode. Next episode had to do the same again (didn’t…I’ll just play on my computer for now). Hence the feature request after seeing another user’s post outside of the feature request area was ignored (from Jan 18 I think).
I don’t see a subtitle type listed in MKVToolNix GUI. “Codec ID: S_TEXT/UTF8” help? I’ve seen external SRT files before, but haven’t used them much before.
Played the file in my local browser and it looks like “English Forced (SRT)” is what it currently is using, after that manual setting from the Xbox. Didn’t realize the subtitle settings would apply across players.
Playing the 2nd file I’d never changed any setting for says “SUBTITLES None” currently.
Thanks for the info.
I do the same as you with MKVToolNix - set the default & forced flags.
I double checked on my system. Plex auto-picks the forced track with Web, Plex Media Player, & Android TV (Shield) clients and embedded SRT or PGS subtitles. It also works with external SRT subtitles. PMS 1.14.1.5488 (Shield) & 1.15.0.647 (Synology).
Maybe something about the Xbox client?
Wish I could be of more help. Hopefully somebody with an Xbox can replicate what you’re seeing.
Regards.
@FordGuy61 Same thing happened with the web client though, so pretty sure it’s something specific to these files. Like the name of the track isn’t what Plex wants or something dumb. Hence my attempts at support. Nobody can tell me anything beyond the flags needing to be real, and they were already set. I just used the tool to double check that was true (figured I could set them if needed, but didn’t need to change anything).
Let’s start over:
Go here and verify that you have under ‘AUDIO & SUBTITLE SETTINGS’
actually activated the checkbox “Automatically select audio and subtitle tracks”
https://app.plex.tv/desktop#!/settings/account
Please post the content of the Plex XML info of an episode where you did not already select a subtitle file manually.
(please don’t post the URL to the XML)
Please also post the actual file names of both the video file and the accompanying subtitle file, including casing.
@OttoKerner Thank you! That first URL gave me a different setting than I’d looked at. Seems odd to me to have a per Plex account subtitle setting, but I’m guessing that was the issue since it mentions not using forced audio. I’d been looking at the server settings before and made sure those said english, and to use subtitles for foreign audio. I don’t remember changing the Plex account settings, but…
Thanks again, and I’ll respond back if the new setting doesn’t seem to fix things.
And I still think being able to apply settings to subsets or groups of files may not be a bad feature to think over.
That is a good thing!
So you can give each user his own language preferences.
I for one prefer english audio and no subtitles, whereas my parents don’t understand english, so they get german audio and subtitles when needed.
Ah. OK, yeah I guess having a single server setting may not always work. I haven’t tried to share my server with anyone so haven’t thought out where various settings like that might live.
The player seems like a logical place, but it can be handy to reuse a setting from some central source.
Either way, was just trying to explain why I hadn’t seen the setting, even though I had tried pretty hard on my own to figure this out (searching, messing around, etc).
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