So this is the second time I’ve had to post this, for some reason my other one got closed with no explanation nor with any solution.
Since this forum doesnt actually help with tech issues, can someone advise and actual email address to contact someone with Plex issues?
Considering I’m paying a yearly membership, I was under the impression I can get some customer service for the constant issues I’m having with plex.
There is none. For technical issues you need to work with the forum, the staff who are on here and its community. We may not like it but its the way it is.
So rather than helping the customer who pays for it, it is the customer who has to do all the work and read threw rows and rows of messages to find now answers?
Hardly efficient would you think? Especially if I’m paying for the service.
So I have to post a section about why plex is always offline, why there is no downloading occurring, why the buffering constantly keeps pausing, why an error shows up for no reason.
That’s great, can’t wait for months of no action from all of these.
Here’s your thread:
An Employee was in the thread:
@anon18523487
I’m afraid it’s up to you to keep up the pressure by bumping your own issue until somebody gets tired of it seeing it - and does something about it - or a Volunteer User solves it for you.
What do you wanna do?
Let’s start over there - in your other thread - with the Employee already in it… Shall we?
I just want to download a movie or TV show. Whether I am on iPad or android, the first might start the download, but it stops at 50%.
Then the others say waiting or queued.
Then they can all say 50%.
And there is no reason whatsoever as to why it has stopped.
And it is a great shame that no one bothers assisting, why they dont have a customer service is beyond me, rather just prefer that people do all the hard work when we are the actual customers.
My guess is there is a reason - but we never got to the discovery for some reason.
2 Volunteer Users are trying to assist you now. 1 of them is an idiot regarding your issue (me), but I do know who to call if the need arises. <—I already called in the original employee - so maybe he can have another crack at it, but you did give up too soon.
Unfortunately.
I’ve learnt over many years to not get frustrated about things I have no control over. The reality is the only technical support you get is here on the forum, you will not change that fact. You can complain all you want about it but getting phone or eMail support will not happen.
Just try and give as much detail as possible about your issues and hope that someone will help you resolve it. The community is great and really do try and help.
… and I’ve learned over many more of them - that is a fact, Jack!
Ok, so wait here for a solution to the downloading?
Many thanks
No, do this:
What’s the server running on?
What’s the version of the server?
Where do you initiate the download/sync from?
(I have no idea about any of this - but somebody does)
You know - help us, help you.
But do so in your old thread that Juice kindly posted for you a few posts back. Making multiple forum posts about the same issue only confuses the situation, and stops the people who were helping from chiming back in and helping again… Or at least makes it more difficult for them to track.
In whichever one we get him talking - a moderator can close the other one.
I know how to call in one of those as well.
@TomstaMan I took a look at the other thread and really how do you expect anyone to really help you. There is no logs attached, no server or client versions listed, no simple explaination of your topology and if you are even local or remote when it fails. Is it just TV shows or Movies also which fail, what container is the file you are trying to sync. Does everything fail or just some ?
Like @JuiceWSA says, you need to help us understand your setup/config so folks can help you.
Douro, I dont know how many times I need to say this
I AM THE CUSTOMER
I am not an engineer, I dont know what is needed to solve my issue and nor should I have too, because, wait for it once again, I AM THE CUSTOMER.
If I pay for something, and it doesnt work, I should just call a number or email and speak to someone who helps me.
Not have to sod everything myself and figure out logs and scripts and algorithms and back end stuff.
So Douro, rather than proving my point that no assistance is being made here, why dont you read my message, which I’ve now repeated a few times and actually provide some solutions.
And once again for the fourth time:
NO DOWNLOADS
Remains at 50% or nothing at all
It is either in wait or queue mode
This is on the iPad.
I await proper and constructive assistance.
This will be my last post in this thread - until you calm down.
First go here and do this:
Then re-create the issue.
Then download logs here:
and here:
https://support.plex.tv/articles/201636593-ios-logs/
Drag and drop to a message window.
… and when you can behave like a civilized individual to fellow users that are trying to help you - we can resume.
That’s not how it works. Doesn’t matter what it is, if you purchase something, you have some responsibility to help the person/people on the other end help you. Especially when we’re not talking about replacing an iPad, nor are we talking about buying you a new computer, both of which could be the cause of your issue. In the interest of your privacy, log files are not accessible by Plex employees, they’re only accessible by you, the server owner and device owner. Therefore you need to be able to provide them with information. The onus is on you because simply saying “This doesn’t work” Is not enough to diagnose your issue and give you a proper and satisfactory completion.
So, if you don’t like it, I suggest you go use a different piece of software that does those things automatically for you.
wish you well and hope you get a solution but with that attitude I’d not hold my breath - i’m done with this thread
Brilliant, thanks so much Juice that has been very helpful thank you.
Seems others like to cast stones and then can’t handle it when I reply to them.
Many thanks Juice hopefully this can resolve the issue.
A’ight. Good Morning, Sunshine.
As you travel around doing those things and gathering info/logs - make note of any important details, like OS of the Server Machine, Network (Wired/WiFi) and any other details that even remotely could be useful - you can NOT provide too much info.
You have to bring us into your environment with as much detail about it as is necessary for us to ‘Be There’.
Carry on.
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