Plex technical support is terrible. I haven't received a response to the feedback on the forum for more than ten days

[s4j4]

Problem description

A question was fed back in the forum. No one has told me what happened for more than ten days. What should I do? thank you

Plex for IOS infinite loop download problem (Feb 27 feedback problem, many users have confirmed the same problem, we paid for it, but it can't be used normally for a few months, please PLEX respond to this problem.)

Server Version#: 1.25.6.5577 Player Version#: iOS 7.29 Problem description Download a TV play to IOS mobile phone by using the attached figure. The following problems are found: After the download starts, the same episode is downloaded in an infinite loop. Even if it has been downloaded to the mobile phone, it is still downloaded in an infinite loop. When the infinite cyclic download occurs, even if the download item is cancelled from the mobile client, the mobile client will still download…

[garyft]

get used to it. Plex doesn’t actually support their users beyond taking their money for a plex pass. They’re too busy getting more ad supported features into the product.

[Proksis]

I have plex pass, but still no luck to get support from them. 3 emails already written but still keep ignoring my request.

[Paul_Smeehuijzen]

Technically, I can’t say anything about that problem. But I agree about Plex, there is no place for technical questions. So they don’t take responsibility and should! If you have a problem with your was machine, you go back to the shop and solve the problem! In the Netherlands, there are all kinds of regulations to solve a problem between seller and buyer! But here, internet its a wildwest!

[hundt]

I can understand “Prokisi” I have the same problem that I have a problem with the software for which I pay but do not receive adequate support. I find it very weak to organise technical support for paying customers via a forum, because in the event of a problem you should be able to contact them directly or by e-mail.