Sync Issue

I have paid for the subscription but I am unable to ‘sync’/‘download’ properly.

Whether I am trying to put it on ipad, phone or other tablet all that shows up is:

  • Waiting
  • 50% downloading

I have it set to no limit storage but nothing happens, whether it be a movie or TV show, I will get one out of the 10 I have selected.

Any advice would be great.

Thanks

The same problem here.

Same for me

Does anyone from Plex actually look at this and provide a solution?

I’ve paid for something that isnt working.

So its been over a few weeks and still nothing?

Is there an actual customer service for paying subscription?

not sure when or what fixed it, but sync + ios seems to be working for me now (or at least getting further than before).

as of
server 1.18.8.2461
ios mobile 6.9 (beta)

see also @ Syncing stuck at 50%

Also check in Plex Web that you don’t have the conversions set to pause.

Nope, still either queued or pending or waiting.

So is there a solution for this since it keeps happening?

My downloads do the same thing. They hang at 50% for quite a while, but they eventually move. It seems that in my case, the progress indicator incorrectly calculates the time of the transcoding process that has to happen before the file downloads to your remote device. Once transcoding is complete, the progress indicator starts moving again a the file downloads.
I solved this by changing my client to always download at original quality.
This results in two things:

  1. Downloads now take 3-4 minutes vs 30-45 minutes. Transcoding takes forever when syncing for some reason, and tortures the CPU. (As supposed to transcoding three streams on the fly and using 10% CPU)
  2. File sizes are far smaller now than I ever got with sync except if I chose 1.5Mbps quality.
1 Like

Hey mate,

Many thanks for your help.

I reduced the quality of the DL, but it still hangs in at 50%

Hi there,

I looked through my settings on Plex Web and dont see that as an option for me.

I have reduced the quality of the downloads and still have it as an issue.

Whats odd is that this occurs regardless if I am on phone or ipad.

Are you referring to the original quality setting? The setting I was referring to is actually right in the settings on the Android/IOS client app. You shouldn’t have to change anything on the server side settings.

When you select your movie/show and then select Sync, it’ll let you choose the quality of the download. Select “original” and you should get faster downloads as it usually won’t have to transcode the video first.

20200317_231312

Screenshot_20200317-231509_Plex

20200317_231405

I’m referring to the shared list I have with others.

Not the main Plex page.

Even at the lowest settings it never downloads.

Does Plex support ever read this and actually assist paying customers???

Please try to sync something again and then provide the logs from the iOS app and from your PMS.

Could you please tell me how to get those logs?

Many thanks.

For the app https://support.plex.tv/articles/201636593-ios-logs/.

For your server https://support.plex.tv/articles/200250417-plex-media-server-log-files/. Make sure your server is set to debug (no verbose) before you recreate the issue.

Sorry for sounding like a constant noob.

I am trying to download/Sync on my ipad, so am I getting the logs from the Plex app on the ipad?

And when you say server, are you referring to where I am getting the movies from?

Correct to both points. I need to check what the Plex app on your iPad is doing to make sure it’s sending the correct commands to sync. Then I want to check your server to make sure it got the command and responded appropriately. Need to see both to figure out where the stoppage is occurring.

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