Dashboard cpu&ram empty

[justme1968]

the cpu&ram graphics announced in the plexcerpt mailing just displays an empty graph.

[OttoKerner]

Are you using app.plex.tv ?

[Busaman_VA]

Also server needs to be at least 1.15.2 or higher

[justme1968]

i’m using plex.tv/web and app.plex.tv. server is 1.15.4.919.

[OttoKerner]

Which model of Synology NAS do you have?
Are you running Plex natively or did you stick it into a Docker?

[RicardoVelaC]

Same error for me with this configuration:

• Plex Web 3.95.1 with https://app.plex.tv
• Server version: 1.15.4.919
• Synology native package, Intel 64 bit
• Synology model 216+II

At first version CPU&Ram feature, 1.15.2 (I don’t remember) it’s work for Synology after the next update it never worked again.

[justme1968]

native on ds3617xs

[blim5001]

There is another related thread here:

[BUG] CPU Load does not show

Hi Moussa, thanks for picking this up. I’ve simply turned on the debug logging and switch to the status page. the network graph is shown and moving and displaying data. rest is not displaying any graph. Here is the log for this simple test. if you need special test cases I’m happy to provide the data cheers udo Apr 11, 2019 20:52:24.020 [0x7f1a63fff700] DEBUG - Auth: authenticated user 1 as udo.christ Apr 11, 2019 20:52:24.022 [0x7f1a63fff700] DEBUG - Computed media url for item 91970: ht…

We have sent some logs to @Moussa

[justme1968]

still not visible with the just released 1.15.4.993 version

[eprins]

Same here
PLEX Version 1.15.5.994
Synology RS2416+ with DSM 6.2.1-23824 Update 6

[Hamilcar]

CPU and RAM graphs don’t show for me either.

NAS: DS3617xs
DSM: 6.2.1-23824 Update 6
PMS 1.15.4.993
Plex web: 3.97.4

I’ve included the logs after going to the dashboard.Plex Media Server Logs_2019-05-03_16-40-49.zip (6.8 MB)

[gary_parker]

I’m seeing the same thing since I updated my NAS to the 6.2.x-x branch (it was fine on 6.2-x):
PMS: 1.15.5.994
NAS: DS3615xs (NB. not actual DS3615xs; XPEnology on HP Gen8 Microserver)
DSM: 6.2.2-24922

[millardjk]

PMS: 1.15.4.994 (native for DSM)
App: 3.95.2
NAS: RS3614xs+
DSM: 6.2.1-23824 Update 6

No CPU or RAM stats.

[lucasgasenzer]

Same here:

PMS: 1.15.4.994 (native for DSM)
App: 3.99.2 (via app.plex.tv)
NAS: DS916+
DSM: DSM 6.2.2-24922

[gary_parker]

Not fixed in PMS 1.15.6.1079

[blim5001]

There was reply from @trumpy81 here:

@trumpy81

This is a known issue and we hope to have it resolved soon. Unfortunately, I cannot tell you when that might be as Plex do not inform us of such things.

In this post:

Plex dashboard doesn't display CPU or Memory usage

Server Version#: 1.15.6.1079 (Synology Rackstation RS3617xs+) Player Version#: 3.99.2 (Firefox) Plex Dashboard has never shown CPU usage or Memory usage, ever since the graphs were added to the dashboard - however, the Bandwidth does graph as expected. The graphs are there, just no data is displayed. Thinking, since it was a brand new feature I’d wait a few versions, but there’s been no improvement. I’ve had Plex removed from the Administrators group on Synology for a long time now, and had…

[gary_parker]

Thanks for that

Yet another situation where public visibility of the bug tracker/ticket system would have saved me testing and replying to a duplicate thread

[blim5001]

Yep I have no idea why that information was not provided in either of the other threads on the same subject that have been around for a while…

[chrisallen]

Thank you for the reports. We are tracking this internally and will have a release notes entry when we have a fix.

[gary_parker]

This is not fixed in 1.15.8.1198