during the fireside, i posted a question :
And this is their official answer :
That’s a honest and valid issue, one that we’ve struggled with for some time. There’s a lot that gets posted in these Forums, not including what we find ourselves or through company-wide testing. Add all of that together and you have, at times, immense amounts of messages and feedback that has to be parsed through. How much of it is individual user scenarios that we can never replicate? How much of it is due to technical set-ups that number in the thousands of possible combinations? How much of it is related issues that we have to then put together to review? To adjust, test, then release? How long would it take for a user to provide all of the information and logs we need to investigate?
I’ll be clear - that list of questions is not an excuse, but it is context for the process as it currently stands. While I do not have the immediate, we’re-implementing-ASAP solution to this problem today, I can offer a commitment. One where I plan to continue working with others, many who you see in the Forums daily, on improving communication with the community, because there is definitely room for improvement.
This is my reponse :
I totally understand that you can’t dedicate full-time resources to address every single issue reported by users, and I don’t expect instant fixes.
What I’m pointing out is not the resolution time itself, but rather the lack of any official acknowledgement from Plex staff on several threads, especially in the console app categories. Even just a short confirmation that the issue has been seen, noted, or added to internal tracking would already make a big difference for the community.
This way, users would feel heard, and it would reduce the frustration of posting issues that seem to vanish without any response.
