Server Version#: 1.42.2.10122
Player Version#: 4.152.0 (plex web), 4.12.4 (plexamp).
I have a smart playlist of my oldest unplayed songs (Track rating is unrated. Track plays is 0. Sorted by date added - oldest first).
However, I have a ‘missing’ song stuck at the top of this list, which shows on Plex Web, Plexamp, and Plex for Windows, but doesn’t play on any of them.
The mp3 file no longer exists - I deleted it and the folder it was in whilst trying to solve this, but this hasn’t resolved the issue.
When I view the playlist, the song shows at the top of this list. If I click on ‘Get Info’, the file shows as ‘Unavailable’. If I click on ‘Delete file’, the error message says ‘There was a problem deleting this file’.
When I play the playlist, the song doesn’t play (because it no longer exists in my filesystem). However, even when it did exist in the file system, it didn’t play.
When I edit the filters, the song does not show in the list. However, when I update the playlist, it shows again at the top of the playlist.
I have tried rescanning my library files. I have tried refreshing all metadata. I also tried re-adding a file with the same name and location, scanning library files, then deleting the file and scanning again. However, the problem remains.
The filename doesn’t have anything out of the ordinary (all standard characters etc).
If I try to access the song via the artist, no songs show up on the artist page. (I have no other songs by the artist).
Any suggestions for how to fix it? Thanks in advance.