Direct play ruins subtitles (srt) on new Plex app "Plex for Windows"

[nibbles]

@mattssonsebastian

Attempt to Direct Play that with Plex-1.4.0 and enable the external subtitle track
Issue: The video will be direct-played BUT the subtitle is not present. If there is an built-in subtitle in the mkv, that subtitle might be played instead.

Hey thanks for the details. I had the topic opened at one point and lost my tabs.

@mattssonsebastian

1. There are only external subtitles available = No subtitle is showing.

I can’t reproduce this using Plex for Mac-1.4.0.924, and PMS-1.18.2.2029
Given a properly named movie with only an external subtitle track in UTF-8 encoding,

/movies/SomeFilm (1960)/SomeFilm (1960).eng.srt
/movies/SomeFilm (1960)/SomeFilm (1960).mkv

When I go into the SomeFilm preview screen where I set the subtitle to English (SRT External), it plays as expected on my Mac.

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@mattssonsebastian

2. There are both internal and external subtitle available = An internal subtitle will show (not the selected one, if auto enable subtitle is on in settings)

I can reproduce this error and reported it myself in September, but the title is whack xD

Plex-1.3.1.916 - manually selected External SRT plus embedded PGS subtitles - MDE PDE agree on SRT, Plex displays PGS

Plex-1.3.1.916 (stable) on iMac 10.13 x86_64, en_US PMS-1.17.0.1709 (beta) on QNAP 451+ x86_64, QTS-4.3.6.1050 (stable) Summary: On an iMac doing local Direct Play, when an H264 mkv has both an External SRT and one or more embedded PGS subtitle tracks, no automatic logic nor preplay screen choice will make the external SRT appear. The PGS is always chosen and gets displayed, while the Player claims it’s playing the External SRT. Workaround: Mac: choose the external SRT while the film is pl…