I’m using MacOS’s safari with the app.plex.tv website to watch a movie.
The issue as follows:
When playing a movie, subtitles both embedded(srt&ass) and external(srt&ass) are having a great chance to disappear(doesn’t appear when playing, and could disappear during a playing),
The only solution for now is turn on “Player-Audio&Subtitles-Burn Subtitles” to “always”, which lags my plex server and experience.
I hope you could solve it ASAP
Both macOS and Safari are the latest version
Subtitles is broken on public channel for months and still they refused to release the fix even though they have it. It is clear that they do not regard this as a major problem, which is a shame. Was even considering getting lifetime subscription until their recent focus on things that don’t matter at all.
I finally tried Emby after loving Plex for years, and honestly Emby server is on par with Plex server, but their subtitle support is far superior and not an after thoughts. The bad thing though is their Android client sucks with tons of bugs that I can easily reproduce.
But for now I will stick with Emby until Plex gets their act together.
@kolslorr said:
Subtitles is broken on public channel for months and still they refused to release the fix even though they have it. It is clear that they do not regard this as a major problem, which is a shame. Was even considering getting lifetime subscription until their recent focus on things that don’t matter at all.I finally tried Emby after loving Plex for years, and honestly Emby server is on par with Plex server, but their subtitle support is far superior and not an after thoughts. The bad thing though is their Android client sucks with tons of bugs that I can easily reproduce.
But for now I will stick with Emby until Plex gets their act together.
So, do you have the same issue as I do?
@thisispluto said:
@kolslorr said:
Subtitles is broken on public channel for months and still they refused to release the fix even though they have it. It is clear that they do not regard this as a major problem, which is a shame. Was even considering getting lifetime subscription until their recent focus on things that don’t matter at all.I finally tried Emby after loving Plex for years, and honestly Emby server is on par with Plex server, but their subtitle support is far superior and not an after thoughts. The bad thing though is their Android client sucks with tons of bugs that I can easily reproduce.
But for now I will stick with Emby until Plex gets their act together.
So, do you have the same issue as I do?
Many people has this problem.
@thisispluto said:
I’m using MacOS’s safari with the app.plex.tv website to watch a movie.
The issue as follows:
When playing a movie, subtitles both embedded(srt&ass) and external(srt&ass) are having a great chance to disappear(doesn’t appear when playing, and could disappear during a playing),
The only solution for now is turn on “Player-Audio&Subtitles-Burn Subtitles” to “always”, which lags my plex server and experience.
I hope you could solve it ASAP
@thisispluto said:
Both macOS and Safari are the latest version
Would like to have a sample set of media files to get the problem reproduced with
Does the issue arise with other browsers as well ? eg Chrome?
Does it arise with normal playback from the beginning or only after seek forward/backward and resuming?
Does it arise on playback on local network and on server machine itself ?
What setting do you have for Plex Web in Quality for automatic quality adjustment
Could you look into reproducing the problem with, say a 20-minute file and provide the logs for the playback that drops the subtitles and the media and srt / ass file.
PS: your Plex Pass badge is not showing on your forum posts. Could you go through this to sync your forum account
https://forums.plex.tv/sso
@sa2000 said:
@thisispluto said:
I’m using MacOS’s safari with the app.plex.tv website to watch a movie.
The issue as follows:
When playing a movie, subtitles both embedded(srt&ass) and external(srt&ass) are having a great chance to disappear(doesn’t appear when playing, and could disappear during a playing),
The only solution for now is turn on “Player-Audio&Subtitles-Burn Subtitles” to “always”, which lags my plex server and experience.
I hope you could solve it ASAP@thisispluto said:
Both macOS and Safari are the latest versionWould like to have a sample set of media files to get the problem reproduced with
Does the issue arise with other browsers as well ? eg Chrome?
Does it arise with normal playback from the beginning or only after seek forward/backward and resuming?
Does it arise on playback on local network and on server machine itself ?
What setting do you have for Plex Web in Quality for automatic quality adjustmentCould you look into reproducing the problem with, say a 20-minute file and provide the logs for the playback that drops the subtitles and the media and srt / ass file.
PS: your Plex Pass badge is not showing on your forum posts. Could you go through this to sync your forum account
https://forums.plex.tv/sso
1.Does the issue arise with other browsers as well ? eg Chrome? Yes, it also arises on chrome
2.Does it arise with normal playback from the beginning or only after seek forward/backward and resuming?
It arises with normal playback and all the other time.
3.Does it arise on playback on local network and on server machine itself ? I’m using Synology and it arises on both local network and remote watching
4.What setting do you have for Plex Web in Quality for automatic quality adjustment.
I set the Plex web quantity to Orignal when and never tick the “automatic quantity adjustment”
5.Could you look into reproducing the problem with, say a 20-minute file and provide the logs for the playback that drops the subtitles and the media and srt / ass file.
This happens for all the media and ass/art files.
and here’s my log for all those kinds of files
@thisispluto said:
@sa2000 said:
@thisispluto said:
I’m using MacOS’s safari with the app.plex.tv website to watch a movie.
The issue as follows:
When playing a movie, subtitles both embedded(srt&ass) and external(srt&ass) are having a great chance to disappear(doesn’t appear when playing, and could disappear during a playing),
The only solution for now is turn on “Player-Audio&Subtitles-Burn Subtitles” to “always”, which lags my plex server and experience.
I hope you could solve it ASAP@thisispluto said:
Both macOS and Safari are the latest versionWould like to have a sample set of media files to get the problem reproduced with
Does the issue arise with other browsers as well ? eg Chrome?
Does it arise with normal playback from the beginning or only after seek forward/backward and resuming?
Does it arise on playback on local network and on server machine itself ?
What setting do you have for Plex Web in Quality for automatic quality adjustmentCould you look into reproducing the problem with, say a 20-minute file and provide the logs for the playback that drops the subtitles and the media and srt / ass file.
PS: your Plex Pass badge is not showing on your forum posts. Could you go through this to sync your forum account
https://forums.plex.tv/sso1.Does the issue arise with other browsers as well ? eg Chrome? Yes, it also arises on chrome
2.Does it arise with normal playback from the beginning or only after seek forward/backward and resuming?
It arises with normal playback and all the other time.
3.Does it arise on playback on local network and on server machine itself ? I’m using Synology and it arises on both local network and remote watching
4.What setting do you have for Plex Web in Quality for automatic quality adjustment.
I set the Plex web quantity to Orignal when and never tick the “automatic quantity adjustment”5.Could you look into reproducing the problem with, say a 20-minute file and provide the logs for the playback that drops the subtitles and the media and srt / ass file.
This happens for all the media and ass/art files.and here’s my log for all those kinds of files
I am sorry but it does not happen with all srt files. It may be happening with all your srt files.
I just need a sample set to pass on to the development team. A set that is covered in the logs provided
Would also need the time the subs drop out
@sa2000 said:
@thisispluto said:
@sa2000 said:
@thisispluto said:
I’m using MacOS’s safari with the app.plex.tv website to watch a movie.
The issue as follows:
When playing a movie, subtitles both embedded(srt&ass) and external(srt&ass) are having a great chance to disappear(doesn’t appear when playing, and could disappear during a playing),
The only solution for now is turn on “Player-Audio&Subtitles-Burn Subtitles” to “always”, which lags my plex server and experience.
I hope you could solve it ASAP@thisispluto said:
Both macOS and Safari are the latest versionWould like to have a sample set of media files to get the problem reproduced with
Does the issue arise with other browsers as well ? eg Chrome?
Does it arise with normal playback from the beginning or only after seek forward/backward and resuming?
Does it arise on playback on local network and on server machine itself ?
What setting do you have for Plex Web in Quality for automatic quality adjustmentCould you look into reproducing the problem with, say a 20-minute file and provide the logs for the playback that drops the subtitles and the media and srt / ass file.
PS: your Plex Pass badge is not showing on your forum posts. Could you go through this to sync your forum account
https://forums.plex.tv/sso1.Does the issue arise with other browsers as well ? eg Chrome? Yes, it also arises on chrome
2.Does it arise with normal playback from the beginning or only after seek forward/backward and resuming?
It arises with normal playback and all the other time.
3.Does it arise on playback on local network and on server machine itself ? I’m using Synology and it arises on both local network and remote watching
4.What setting do you have for Plex Web in Quality for automatic quality adjustment.
I set the Plex web quantity to Orignal when and never tick the “automatic quantity adjustment”5.Could you look into reproducing the problem with, say a 20-minute file and provide the logs for the playback that drops the subtitles and the media and srt / ass file.
This happens for all the media and ass/art files.and here’s my log for all those kinds of files
I am sorry but it does not happen with all srt files. It may be happening with all your srt files.
I just need a sample set to pass on to the development team. A set that is covered in the logs provided
Would also need the time the subs drop out
I’ve just uploaded the related srt and ass file set to the google drive, hopefully you could help me check on these. “昼顔～平日午後３時の恋人たち～ E05「悪女誕生 妻が一線を越えた日」720p HDTV x264 AAC-DoA” is the one that covers my log file.
It never come up in the first place(from the beginning or in the middle)
https://drive.google.com/open?id=1gSq4SNkGnQJx2GBa1PC1skyCUZodwS1e
@thisispluto said:
@sa2000 said:
@thisispluto said:
@sa2000 said:
@thisispluto said:
I’m using MacOS’s safari with the app.plex.tv website to watch a movie.
The issue as follows:
When playing a movie, subtitles both embedded(srt&ass) and external(srt&ass) are having a great chance to disappear(doesn’t appear when playing, and could disappear during a playing),
The only solution for now is turn on “Player-Audio&Subtitles-Burn Subtitles” to “always”, which lags my plex server and experience.
I hope you could solve it ASAP@thisispluto said:
Both macOS and Safari are the latest versionWould like to have a sample set of media files to get the problem reproduced with
Does the issue arise with other browsers as well ? eg Chrome?
Does it arise with normal playback from the beginning or only after seek forward/backward and resuming?
Does it arise on playback on local network and on server machine itself ?
What setting do you have for Plex Web in Quality for automatic quality adjustmentCould you look into reproducing the problem with, say a 20-minute file and provide the logs for the playback that drops the subtitles and the media and srt / ass file.
PS: your Plex Pass badge is not showing on your forum posts. Could you go through this to sync your forum account
https://forums.plex.tv/sso1.Does the issue arise with other browsers as well ? eg Chrome? Yes, it also arises on chrome
2.Does it arise with normal playback from the beginning or only after seek forward/backward and resuming?
It arises with normal playback and all the other time.
3.Does it arise on playback on local network and on server machine itself ? I’m using Synology and it arises on both local network and remote watching
4.What setting do you have for Plex Web in Quality for automatic quality adjustment.
I set the Plex web quantity to Orignal when and never tick the “automatic quantity adjustment”5.Could you look into reproducing the problem with, say a 20-minute file and provide the logs for the playback that drops the subtitles and the media and srt / ass file.
This happens for all the media and ass/art files.and here’s my log for all those kinds of files
I am sorry but it does not happen with all srt files. It may be happening with all your srt files.
I just need a sample set to pass on to the development team. A set that is covered in the logs provided
Would also need the time the subs drop outI’ve just uploaded the related srt and ass file set to the google drive, hopefully you could help me check on these. “昼顔～平日午後３時の恋人たち～ E05「悪女誕生 妻が一線を越えた日」720p HDTV x264 AAC-DoA” is the one that covers my log file.
It never come up in the first place(from the beginning or in the middle)
https://drive.google.com/open?id=1gSq4SNkGnQJx2GBa1PC1skyCUZodwS1e
Thank you - I also need the server logs. The log you provided were the Plex Web app client log
Could you please repeat with server debug logging enabled - see https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
and as you did before Plex Web app logging enabled
and when the problem arises - note down when the subs drop out and then capture the web app log (as you have done) and after that the server logs zip - see https://support.plex.tv/articles/200250417-plex-media-server-log-files/
Please do the test with the files for 昼顔～平日午後３時の恋人たち～ E05「悪女誕生 妻が一線を越えた日」720p HDTV x264 AAC-DoA
Thanks
@sa2000 said:
@thisispluto said:
@sa2000 said:
@thisispluto said:
@sa2000 said:
@thisispluto said:
I’m using MacOS’s safari with the app.plex.tv website to watch a movie.
The issue as follows:
When playing a movie, subtitles both embedded(srt&ass) and external(srt&ass) are having a great chance to disappear(doesn’t appear when playing, and could disappear during a playing),
The only solution for now is turn on “Player-Audio&Subtitles-Burn Subtitles” to “always”, which lags my plex server and experience.
I hope you could solve it ASAP@thisispluto said:
Both macOS and Safari are the latest versionWould like to have a sample set of media files to get the problem reproduced with
Does the issue arise with other browsers as well ? eg Chrome?
Does it arise with normal playback from the beginning or only after seek forward/backward and resuming?
Does it arise on playback on local network and on server machine itself ?
What setting do you have for Plex Web in Quality for automatic quality adjustmentCould you look into reproducing the problem with, say a 20-minute file and provide the logs for the playback that drops the subtitles and the media and srt / ass file.
PS: your Plex Pass badge is not showing on your forum posts. Could you go through this to sync your forum account
https://forums.plex.tv/sso1.Does the issue arise with other browsers as well ? eg Chrome? Yes, it also arises on chrome
2.Does it arise with normal playback from the beginning or only after seek forward/backward and resuming?
It arises with normal playback and all the other time.
3.Does it arise on playback on local network and on server machine itself ? I’m using Synology and it arises on both local network and remote watching
4.What setting do you have for Plex Web in Quality for automatic quality adjustment.
I set the Plex web quantity to Orignal when and never tick the “automatic quantity adjustment”5.Could you look into reproducing the problem with, say a 20-minute file and provide the logs for the playback that drops the subtitles and the media and srt / ass file.
This happens for all the media and ass/art files.and here’s my log for all those kinds of files
I am sorry but it does not happen with all srt files. It may be happening with all your srt files.
I just need a sample set to pass on to the development team. A set that is covered in the logs provided
Would also need the time the subs drop outI’ve just uploaded the related srt and ass file set to the google drive, hopefully you could help me check on these. “昼顔～平日午後３時の恋人たち～ E05「悪女誕生 妻が一線を越えた日」720p HDTV x264 AAC-DoA” is the one that covers my log file.
It never come up in the first place(from the beginning or in the middle)
https://drive.google.com/open?id=1gSq4SNkGnQJx2GBa1PC1skyCUZodwS1eThank you - I also need the server logs. The log you provided were the Plex Web app client log
Could you please repeat with server debug logging enabled - see https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
and as you did before Plex Web app logging enabled
and when the problem arises - note down when the subs drop out and then capture the web app log (as you have done) and after that the server logs zip - see https://support.plex.tv/articles/200250417-plex-media-server-log-files/Please do the test with the files for
昼顔～平日午後３時の恋人たち～ E05「悪女誕生 妻が一線を越えた日」720p HDTV x264 AAC-DoAThanks
Here’s the web player log file(txt), and the server logs in zip extension
Subs not working either at the beginning or in the middle way.
Thanks you
Just started testing with chrome and subs are there.
Will look at your logs.
For the logs provided - were subs missing from the beginning ? Were the subs selected in the player ?
@sa2000 said:
Just started testing with chrome and subs are there.
Will look at your logs.
For the logs provided - were subs missing from the beginning ? Were the subs selected in the player ?
Yes, I have seleted the sub and it’s just missing and never come up. But It works pretty well in burn-in mode
Could you get me the media info xml saved into a text file
See
https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/
@sa2000 said:
Could you get me the media info xml saved into a text file
See
https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/
Is that the XML file you want?
and are you sure about that you are not using the burn-in mode when playing back my media file with sub?
Thanks
My Playback options in web app is Burn Subtitles = Automatic
and being downloaded by the web app as separate stream
Jan 23, 2018 14:53:31.968 [29436] VERBOSE - [IDLE] * http_download - /video/:/transcode/universal/subtitles?hasMDE=1&path=%2Flibrary%2Fmetadata%2F302192&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&addDebugOverlay=0&autoAdjustQuality=1&directStreamAudio=1&session=vo13vevwof4pv2uavo2kawe6&subtitles=auto&Accept-Language=en-GB&X-Plex-Session-Identifier=dbrl4iucqvlfnhaubzza7p7w&X-Plex-Product=Plex%20Web&X-Plex-Version=3.31.1&X-Plex-Client-Identifier=azmv251eqqtkytmzb41fhu8z&X-Plex-Platform=Microsoft%20Edge&X-Plex-Platform-Version=16.16299&X-Plex-Sync-Version=2&X-Plex-Device=Windows&X-Plex-Device-Name=Plex%20Web%20%28Microsoft%20Edge%29&X-Plex-Device-Screen-Resolution=1536x702%2C1536x864&X-Plex-Token=xxxxxxxxxxxxxxxxxxx&X-Plex-Provider-Version=1.1 - 1 active item(s)
and the transcode decision shows it as not to burn in
Jan 23, 2018 14:20:35.514 [6316] DEBUG - Streaming Resource: Reached Decision id=302192 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=328831 part=(id=328868 decision=transcode container=mp4 protocol=dash streams=(Video=(id=160503 decision=copy width=1280 height=720) Audio=(id=160504 decision=copy channels=2 rate=48000) Subtitle=(id=160505 decision=transcode bitrate=2147483647 encoder=ass languageCode= location=sidecar))))
Looking at your log for playback of the media file, we have
Did it fail in all but the
burn cases ?
@sa2000 said:
Thanks
My Playback options in web app isBurn Subtitles = Automatic
and being downloaded by the web app as separate streamJan 23, 2018 14:53:31.968 [29436] VERBOSE - [IDLE] * http_download - /video/:/transcode/universal/subtitles?hasMDE=1&path=%2Flibrary%2Fmetadata%2F302192&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&addDebugOverlay=0&autoAdjustQuality=1&directStreamAudio=1&session=vo13vevwof4pv2uavo2kawe6&subtitles=auto&Accept-Language=en-GB&X-Plex-Session-Identifier=dbrl4iucqvlfnhaubzza7p7w&X-Plex-Product=Plex%20Web&X-Plex-Version=3.31.1&X-Plex-Client-Identifier=azmv251eqqtkytmzb41fhu8z&X-Plex-Platform=Microsoft%20Edge&X-Plex-Platform-Version=16.16299&X-Plex-Sync-Version=2&X-Plex-Device=Windows&X-Plex-Device-Name=Plex%20Web%20%28Microsoft%20Edge%29&X-Plex-Device-Screen-Resolution=1536x702%2C1536x864&X-Plex-Token=xxxxxxxxxxxxxxxxxxx&X-Plex-Provider-Version=1.1 - 1 active item(s)and the transcode decision shows it as not to burn in
Jan 23, 2018 14:20:35.514 [6316] DEBUG - Streaming Resource: Reached Decision id=302192 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=328831 part=(id=328868 decision=transcode container=mp4 protocol=dash streams=(Video=(id=160503 decision=copy width=1280 height=720) Audio=(id=160504 decision=copy channels=2 rate=48000) Subtitle=(id=160505 decision=transcode bitrate=2147483647 encoder=ass languageCode= location=sidecar))))Looking at your log for playback of the media file, we have
Did it fail in all but theburncases ?
Yes, It fails all if I set burn as automatic and I set direct playback on.
@thisispluto said:
Yes, It fails all if I set burn as automatic and I set direct playback on.
Direct Play in debug web app settings is defaulted
Can you tell me if all plex web app settings are default?
@sa2000 said:
@thisispluto said:
Yes, It fails all if I set burn as automatic and I set direct playback on.
Direct Playin debug web app settings is defaulted
Can you tell me if all plex web app settings are default?
I cannot be sure about that
@thisispluto said:
@sa2000 said:
@thisispluto said:
Yes, It fails all if I set burn as automatic and I set direct playback on.
Direct Playin debug web app settings is defaulted
Can you tell me if all plex web app settings are default?I cannot be sure about that
Could you let me have your web app settings please. Please remember that the settings in the web app are remembered per browser and per url used to access the server
I suggest for testing we concentrate on using local network connections
