Do questions get answered faster in plex pass forum?

Just curious … seems all items in Plex Pass forum get answered faster … other forums have lots of unanswered (or it must be just me lol). The reason i am asking is to know where should i post my problems … in Plex Pass forum (might get answer faster, but seems super disorganised to do so) … or in relevant general forums (i seem to get nowhere there … https://forums.plex.tv/discussion/251928/sync-flac-to-tablets-gives-incorrect-track-lenth#latest)

At the moment … everything seems bunch up … in forums like Server for Windows … see questions about Plex functionality, request to help with set up, request to troubleshoot … i am curuios - in all that, there are cases that are truly bugs … how Plex keep tracks of those? … personally, i prefer Plex team to prioritise ironing out bugs … to trying to introduce new features (of which i have looong wish list :slight_smile: ) … better have solid small shiny bike than huge car that looks good outside but wont even start :slight_smile:

Well… I think its equally, it depends on who answer them. For me personally, I usually lurk within Plex Pass forums more often (Unless I got a problem on a specific device, then i’d go to a specified section).

Plex Pass users are more active within those areas, as they all share common problems, troubleshoot, explore (DVR, Plex Cloud, Managed Users etc…) and discuss.

So when you ask about a problem you’re facing in plex pass, you might get a response from another user that already went through that problem before.

In general discussion, it’s more like widely spread out, not many facing particular problems, not really that active in terms of free users trying to get their problem fixed so they could go back and enjoy that feature. However, some are more active than others.

The Plex staff do a great job in trying to answer everyone’s questions, and they’re really very active. If you didn’t get a quick reply, don’t worry, it’s either a user or especially a plex staff trying to figure out the problem before responding to you.

Now you can’t have someone respond to you as “Oh you face a big problem? Wow, sorry don’t know what to do.” :smiley:

I used to code in old days … and must say that programmers (especially good ones) are not really transparent folks … that includes myself lol

however, it would be nice if whoever decided to look at it … just simply say that its under investigation :slight_smile:

I kinda like the forum support type of chat, rather than email/live chat.

That way everyone can chip in and its more lively.

got it … thx for sharing experience

hopefully can contribute in the future once get more experience

@Ashus said:
I kinda like the forum support type of chat, rather than email/live chat.

That way everyone can chip in and its more lively.

I prefer supporting in the open forum style because the diagnosis process and resolution of a complex problem benefits others by simply reading through. Others will think of things to check or have experienced the same problem as another. Also, our (Ninja and team member) time is limited. The more we can help with that time, the better.

Spreading the solution, help one member, that members helps another. Reaches to a lot of users.

The best part is you don’t feel you’re alone in that particular problem, sometimes people put their brains together and try to resolve the issue quickly. I kind of enjoy it on my spare time :D, then @ChuckPa and others put us back on a right path and explain to us that we just angered the problem rather than fixed it, and then they would fix it for us.

Joking Aside, yea forum support is great, not only the community is wonderful, but also everyone wants to help out, and you get solutions on future problems that you’ve not yet faced.