Does plex staff monitor and reply to questions on here ?
I have posted a few questions and i never got a response.
Cheers
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The response you have received is exactly the response that Plex give its customers. Sometimes you get lucky and a Plex person drops in and replies to a thread here and there but, mostly, they find it a waste of time to actually interact with their customer base.
They are too busy adding features that few need or use.
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Sometimes they do but this forum(like ALL other forums) are for users helping users.
im trying to find out if plex on a hisense tv will be able to play at 4k hdr in the future, as atm it transcodes to 1080p.
if not i will have to get rid of the tv.
The TV, if a 4K model will play 4K but maybe not with a Plex TV app. A box like ATV ,Roku 4k, Shield maybe a cheaper solution. You will have to check your TV specs if HDR has support for 10 Bit.
The tv is 75p7 has 4k hdr10plus 10bit panel.
but the plex inbuilt app plays at 1080p only.
using a third party device defeats the purpose of buying the smart tv. as its for my parents which will confuse them to do all these tasks.
Well I do agree with extra devices, it is probably due to using Subtitles or HD-MA audio. If it was AC3 -DD 5.1 would probably not Transcode to 1080p. Have you tried the Built in DLNA Player as that often resolves the issue with some 4K 10bit titles with HD-MA audio
if its the audio it would direct play the video and transcode the audio.
i have to get dlna to work as my server is on another subnet and its not getting detected for dlna.
even so. the dlna doesnt update watch status, etc.
Look, all I know is audio can cause the issue. What you could do is duplicate the file with a audio that is AC3 and put 4K with HD-MA Titles in a separate Library for devices that can handle the codec
Buying a 4K TV for your parents is an exercise in frustration for you and them. In the first place your parents will see as much benefit out of a 4K TV as I will - NONE. Our eyeballs are beyond the days of crisp and clean and are in the days of blobs and blurry bits and patches of light. Sometimes I wonder if I can see the difference in 1080p, 720p and 480p.
Also, unless your parents know how to encode 4K material that will Direct Play on whatever you decide to buy them - forget about it. Material that won’t Direct Play through Plex on the TV you buy will transcode through Plex. Plex does NOT transcode at 4K. Plex transocodes 4k down to 1080p (you hope) and the reasons are way too numerous, random and infuriating to even think about subjecting those you love to so much pain and suffering here in their ‘Golden Years’.
Do yourself and your parents a favor. Don’t get them a 4K TV until you move them in with you and your family… then you can deal with the encoding, the fiddling, the constant 4K PITA FACTOR. Basically you have to ‘Create’ (or closely inspect/alter as necessary) ALL the 4K material so it will Direct Play… or just figure on them watching whatever is Broadcast in 4K (is there any?), or they play from some 4K Player device you feed 4K discs into.
Trust me - your parents don’t want a 4K TV. They’d rather have a pain free walk to the mailbox every day along with more visits from you and yours.
BTW:
Plex Staff would never tell you what I just did so be glad one didn’t show up. Plex Staff is in another part of the forum trying to tell us why it was a good idea to split up the functions used in the Plex Dance - and not doing a very good job of it.
You should definitely be able to tell the difference between 4K, 1080p, 720p and 480p, if you can’t you might need glasses. The human eye is basically a 576 megapixel camera, why is why the world doesn’t become pixelated when you do fast movements (like it would on 4K / 1080p / 720p / 480p).
In the Plex settings do you have the Remote Quality set to 1080p? If your TV supports 4K playback and has the decoders for the codecs you are trying to play, it should be playing back correctly as long as the settings allow for it. If you have the remote quality / local quality set to the original / maximum and it’s still not direct playing, might be worth trying another app like Netflix to see if the issue is with Plex or your TV not being able to do 4K locally.
Only if the quality is good.
I have lots of glasses, laying around in places where they’ll be needed, like:
Car Glasses
Desktop Glasses
TV Glasses
Lawn Mowing Glasses
etc…
Due respect - when you reach 70 you’ll have the life experience to continue this conversation, but until then ur just a whippersnapper with a job. ( 
)
On my 32" TV from across the room (the one my fixed income was able to purchase when the last one exploded) - if you showed be 3 different versions of a video I might not be able to identify the resolution of each (especially if I encoded them myself - cause my 480s look like other’s 1080s).
I’m just sayin’ if OP thinks it’s a good idea to throw the (Greenhorn) 'Rents in the ring with the Rankor - he shouldn’t be surprised if the thing bites off their heads immediately.
4K is NOT plug and play - with Plex, at least.
I was more referring to if we took the same 4K source image, converted that to 1080p, 720p, 420p etc… and displayed it at the same size you should be able to tell the difference. The 4K one will be crispier and a more defined image, it will depend on the size you display it at though with a bigger display it will become more obvious.
As for 4K not being plug and play in Plex, it definitely is however there is a few caveats still which aren’t all fixable by Plex, they do require more CPU usage to transcode so they can be more painful to stream across poor internet connections from your server and the bitrate is pretty big so they require a lot of bandwidth to stream. Usually 4K includes HDR which we currently don’t transcode down, so the playback of the transcoded video will be slightly out of colour.
The contrast between this forum, ALL other forums and the Emby forum is remarkable. Over on the Emby forum virtually every thread that is not quickly and correctly answered by a user (users are understandably often faster than the Emby people) gets attention by an Emby developer.
Along with that as long as the users cooperate by providing requested info the Emby people stay with the thread(s) until a resolution is reached and whatever the culprit is has been identified. If it proves to be a bug then Emby gets the fix out and into beta testing quite quickly.
The difference is quite amazing and it shows that it is possible for developers to produce good code and still interact with their user base. Plex just chooses not to.
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A few facts that must be considered with content.
- The size of TV
- TV ability to upscale older content with lower resolutions
- Panel type, OLED, LED, QLED etc
- Distance from TV to your viewing Position
- Amount of light in the viewing room
- UI for gaining access to your content.
- In some case the number of remotes required.
In the end it comes down to cost to achieve your desired result. The OP issue about Hisense is well documented in the forums. I have one in the Men’s shed that is a Hisense but gave up on the Plex app and have a Box attached now. Where as my main viewing TV is a 65" LG OLED B8. I’m very happy with how Plex works on the LG, my 85 yr old mother has the same and it just works. Some exceptions with HD-MA titles but at present I just avoid those. I have considered adding a box but love the one remote for all my content including Sat box for Sports.
So plenty to ponder…
Yes, plenty to ponder.
I know what I’m doing and can create anything that’s needed for whatever it’s needed on, but I don’t see the need to add 4K to the arsenal right now - and I may not live long enough to change my mind. If I did I’m not sure I’d want the task of tediously curating all the material required for it’s unhindered playback given the limited improvement I may or may not be able to see.
The TV being a 4K Panel is now the norm, what I like most is the improvement with 4k Sports. The second is the Scaling engines in the modern TV’s to suit the large Panels Resolution. I get it that scaling is only working with lower Resolution content but it does improve the viewers experience.
So for me it comes down to a Viewers expectation of a great experience and a 4K TV can be expense but it’s definitely the way forward. Don’t get me wrong I loved my TV’s over the years from early Phillips ( 576i)26" then Sony(1080i)30" CRT’s, LED (1080P)47" now LG OLED 4K 65".
Your right they are beautiful.
To this list, I would add the quality of the apps provided on/by your TV.
I have a 55" Sony 4K HDR TV. Not top end Bravia (ie not one of their Android models), but it set me back a fair bit.
When I use the Sony-provided Netflix app, all of Netflix’s own content is offered to me in 1080p. The Roku and xbox hooked up to the TV both correctly offer 4K HDR for the same content. Is this Netflix’s fault or Sony’s—who can say? The Amazon Prime and BBC iPlayer on-board apps for the same TV work in 4K HDR (albeit that BBC shows about 3 things a year at this definition).
ETA: There’s no on-board Plex app on the Sony (I could use the Opera store one, but it’s awful), but the Roku and xbox Plex apps stream 4K perfectly.
