"Double-NAT" scenario with ASUS RT-AC88U

Plex Media Server Remote Access
1

Server Version#: 1.4.3.3433
Player Version#:

Hi there..

I just subscribed to plex plus and am trying to give remote access to my girlfriends father to watch some niche show from korea.

When I enable remote access I am met with the following

Not available outside your network

Your server is signed in to Plex, but is not reachable from outside your network. Learn moreTip: It looks like your server may be connected to the internet through multiple routers or other network devices. Try connecting it directly to your primary device, or visit our support site for more information about troubleshooting this “Double-NAT” scenario. Learn more

I am in my router settings but I can’t see anything related to uPnP or NAT-PMP auto-configuration.

I am not techy but I can follow instructions. Any help? :slight_smile: Thank you

2

I have checked in the router and Enable UPnP is set to yes.

3

Are you behind double NAT or are you just assuming that due to the error message? Do you have two routers?

4

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