Remote Access no longer working

General Discussions
1

I used to be able to access my Plex server from outside the home, I no longer can. The last time I used it was 6 months ago. Now, if I go to the Remote Access page I get a message that “Not available outside your network”.

If I disable Remote Access, then re-enable it, it will briefly be Fully Available, then after about 3-4 secs it changes to “Not available outside your network”.

I have tried the steps from https://support.plex.tv/articles/200289506-remote-access/

  1. I verified uPnP was enabled on my router (disabled and re-enabled)
  2. I disabled the Windows Firewall
  3. I disabled my AdBlocker
  4. I disabled my antivirus
  5. I manually adding port 32400 for inbound and outbound on the firewall (when it was enabled) and manually set the port to 32400
  6. I gave my server machine a static IP address

I have updated to the latest version of the server today (Version 1.16.1.1291). At one point I installed the WebTools Utility in the app (it is still there).

I am now receiving this message: " Tip: It looks like your server may be connected to the internet through multiple routers or other network devices. Try connecting it directly to your primary device, or visit our support site for more information about troubleshooting this “Double-NAT” scenario. Learn more"

2

So how are you connected to the internet? Are you connected to a personal router which is connected to your modem (from your ISP) which is also setup as a router?
That would be a problem.

3

I have a seperate home router and a modem from the ISP.

4

And is the ISP modem set to bridge mode or does it also act as a router?
If both are acting as a router then you have “Double NAT” and Plex cannot make it through the network to get out to the internet (that is a vary simplistic way of putting it).
Not impossible to get around but you could ask your ISP to put your modem into bridge mode.
That basically just makes the ISP modem act solely as a modem so you would no longer have a “Double NAT” situation.
I know with Spectrum I immediately ask for a level 2 or 3 tech. When they ask why I say “Do you know what bridge mode means? No? That is why I need one.”

5

Thanks rsava, that was the problem. Apparently there were 2 locations on the new modem/router from Spectrum that needed to be updated, and only 1 of them was set to bridge. Spectrum has updated the modem and it is working now.