Server Version#: Version 1.31.2.6739
Player Version#: 9.17.0.38861 (d37d0eb2)
Hello,
On my android phone, Galaxy S10e, I have noticed a rather strange issue. Specifically, some shows will have a “download” button, and others, within the same library, only have a “mark as watched” button. If I click on the vertical ellipses, there is no option to download, so not sure what to do.
Thanks, I’m able to reproduce. Will report to the team.
Thank you so much, @anon18523487 ! I appreciate you taking the time to read this and get back to me. If there is anything at all I can do to help out with the process, please let me know. I love Plex and want to contribute where I can.
Hey there @anon18523487. I hate to sound impatient, but I think there’s been at least 1 or 2 releases since we spoke on this, but I’m still observing the issue. Do you know if there’s been any acknowledgment or update? Again, thank you, hate to sound impatient but I have a trip coming up in May I’d like to be prepared for 
We just found the issue. There will be a fix coming out soon.
Edit - 9.19 just came out earlier and does not have this fix. It should be in the next release.
Two android releases have come out since this reply, more than a month ago. Should I abandon any expectation that this will be getting fixed?
The issue was that some devices, the screen density was too low to show the button. We can’t fix that currently, there are other UI concerns to change the behavior. So starting with 9.20.0 there should now always be a “Downloads” option in the … menu.
Wow, I am SO sorry @anon18523487 - I see it now and it works. I feel like a complete and total jackass for missing that. THANK YOU for getting this communicated to the right folks and for being patient with me in showing me how to get to that function. Thank you thank you!
No problem. Glad this is working for you again.
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
