Perhaps this is a bug, but this is what I’m experiencing: I have a Samsung Galaxy A9+ tablet. It does not support 10-bit HEVC (h265). Streamed videos in this format get transcoded and play on the tablet without issue. However, when downloading the video for offline viewing, the original HEVC file i…

Check out the client download settings. You should be able to adjust the quality preference. From what I remember , the default setting should be focusing on compatibility but can be changed to original or other quality. https://support.plex.tv/articles/download-android/

I’ve tried Original, 20 Mbps 1080p, and a 720p setting. In all cases, my 1080p HEVC videos download in HEVC format, even though the tablet doesn’t support it (or that version of it).

Sorry, I missed your reply. I am on beta builds, but no, I have not installed the HEVC/h265 transcoding forum preview you linked. I just tried this with PMS v1.41.1.9057-af5eaea7a and Android app 10.23.0.1627 (f8f7bc73) and got the same result where the downloaded version won’t play on the tablet. …

I have a similar issue - “An error occurred while attempting to play this video. Please check your connection and try again.” After installing the plex app, downloading the content transcodes the files into compatible format, all of the videos work ok. But after watching any of the videos, future do…

What were your default video quality settings for downloads? I tried this by following these steps: Clear cache and storage for the Plex app Reopen Plex Sign in Click Download on a video file that wasn’t working Set default download settings. The only thing I changed was to select 1080p 12mbps as …

I left the download settings to default (original quality). So you didn’t notice the server transcoding the file? I did on mine. It converted it from mkv (~2GB) to MP4 (7GB). Rather than clearing cache every few download/viewing, I’ve found a better solution. Setup optimized version, https://suppo…

No, it did not transcode. There are drawbacks to optimized versions that are roadblocks for me. I don’t want duplicate versions of my media on my server. It’s wasted space. I’m fine with another copy being created long enough for it to be downloaded to the mobile device, but that should happen on…

I tried it again and it’s working fine on the latest version of the apps. Plex Media Server: 1.41.6.9685-d301f511a Player: Plex for Android 2025.13.0 (966828375) OS: Android 13 (Lenovo Tab M9) But the latest player has so many other issues as noted in the forums :confused:

Downloads should be in a format / codec compatible with the device

Feature Suggestions

tom80H October 5, 2024, 10:18am 4

Out of curiosity… have you installed the HEVC/h265 transcoding forum preview on your server?

With which exact versions (incl. build number) of PMS and the Android app are you experiencing this?

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Downloads should be in a format / codec compatible with the device

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