DRM Error

Online Media Sources
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1

Hello,

I am seeing the following error when I try to play VOD content.

image

I am using the latest version of Firefox - 71.0 and playing content through Plex Web version - 4.16.2.

I will also note that I am using a computer at work. When I tried to play VOD content on my computer at home, I did not see the error.

I have not tried other browsers, but did look through this support article about DRM content: https://support.mozilla.org/en-US/kb/enable-drm?as=u&utm_source=inproduct

2

Maybe the browser is pre-configured by your employer, to suppress this kind of activity?

3

Yes, that could be I realize. I was just trying to rule out if it was something wrong with Plex or something on my end.

Does the error code mean anything?

4

DRM would mean something related to DRM :wink:
Sorry, I don’t know much more here. DRM is enabled through the so-called “Widevine” plugin in Firefox. This needs to be enabled or playback will fail.