Drobo 5N2 Remote Connection Issues

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I am trying to activate remote access to our Drobo 5N2. I can not seem to make this work. I have tried following the help articles as well.

Here is a rundown of the setup I have at my home.

Server is hosted on Drobo 5N2 with the drobo app. Seems to be the most recent version of the software available to Drobo since I don’t see an update option.

Our network hardware are 4 Eero Pro stations wired throughout our home.

Our ISP is AT&T Fiber at up to 1000Mbps. The connection coming into the house is through AT&T’s Modem/router, although the wifi is turned off.

A while ago, remote connection was set up, but I noticed it no longer works. I am not sure when it became disabled.

Version 1.15.6.1079