DS218+ DSM 7 upgraded. This package is not supported on the platform of DiskStation or is incompatible with the current DSN version

Plex Media Server NAS & Devices
1

Hello, I upgraded to DSM 7 not knowing all the headache it will cause with Plex.

I’m now trying to following the Plex migration instruction, but when I do the manual install using PlexMediaServer-1.24.5.5173-8dcc73a59-armv7neon_DSM7.spk (downloaded from Media Server Downloads | Plex Media Server for Windows, Mac, Linux, FreeBSD and More) , I keep getting the '…not suportted on the platform of DiskStation…" message. I have uninstalled DSM 6 Plex, and also restarted my NAS many times. Any idea what is going on please?

Thanks.

2

Please tell me which ARMv7 machine you have (Which NAS)?

Some Synology machines are ARMv7hf while others are ARMv7_neon.

3

Oh, its in the title, DS218+. Thanks.

4

I think I’ve downloaded and tried all the versions too :).

5

DS218+ is the 64 bit Intel :slight_smile:

Sorry for not reading enough :man_facepalming:

6

Oh … I just assumed its all X18 series are ARMS…sorry for not reading enough myself too…LOL. Thanks and I’ll give it a go.

7

The X18’s are the mix. ARMv8, ARMv7hf_neon, and X86_64 :sunglasses:

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The download page has X18 Series as ARM. Perhaps that page can be updated to be more clear? Think thats why I was assuming DS218+ was ARM.

Anyway, my Plex upgrade worked fine. Thanks again!

9

@1moreround

We tried to keep things simpler but

  1. There is a distinction in the Synology product line where they mixed ARMv7, ARMv7hf, and ARMv7hf_neon all together.

  2. This is the best we could come up with. DS218+ is X86_64, DS218 is ARM.

  3. With over 100 different Synology NAS models supported, there was no way to list them all in a concise manner.

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